Vola Avis 

I’ve never dealt with Vola before but I have to say they have been incredibly helpful and efficient.
The quality of the three people I have spoken to and the advice they have given me has been second to none. Thank you

Flot design, men kvalitet ikke bedre en produkter fra Kina. Forkromning skaller af. Måske grundet “nye” regler for anvendelse af bly i forkromning. Har oplevet det på 050ST brusehoved og 020 tud. Man forventer at et brusehoved til langt over 10000 kr. holder mere end 10 år før forkromning begynder at skalle af.
Vola kundeservice svarede ikke på de første 2 mails, hvorefter en rar person svarede på et telefonopkald. Eneste mulighed var at bestille yderste led på bruseren hvor dysserne sidder - til 90% af et nyt brusehoveds pris. Lever bestemt ikke op til holdbarhed i generationer som Volas hjemmeside siger. Har altid købt Vola til både hus og sommerhus, men hvis de “nyere” produkter ikke har forventet levetid på mere en 10 år og reservedele koster 90% af varens pris, så kan design også købes for dyrt. Vi har rengjort det gamle Vola i sommerhuset, præcist som det nyere herhjemme.
Håber modellerne i rustfrit stål er af højere kvalitet - dem vi ikke haft.

Vola hanen KV1 var tæret igennem indefra - skjult produktionsfejl.
Den er købt i 2018 og tæret nu og utæt.
Ingen hjælp at hente fra Vola.......
Jeg kan se at andre er blevet hjulpet med samme fejl, så måske er Vola kørt træt i reklamationer over deres mangler ved deres produkter.

Vola’s Senior Technical Advisor was extremely helpful and went out of his way to address our technical query.
It’s clear the companies level of service is as impressive as the great product they offer!

Customer Service Consultants were
experienced and knowledgeable of products. A very efficient, helpful and courteous service.
A refreshing experience.

Such stunning and well thought out products in amazing finishes for understated, Scandinavian luxury. I went to the London showroom today and received the best customer service from Amaya - so helpful and knowledgeable. Thank you!

Tap handle lever had come off and was not fixing with what seemed like lots of gunk. Several plumber advised the tap handle would need replacing. But Richard (Baker), one of Vola’s technical advisors called me back in a timely fashion and gave me exact and patient advice on how to both resolve the tap and clean the tap spout for general maintenance. It’s rare to get such patient and precise advice these days, he even took my second call with some stupid questions. I managed to fix the issue myself in 15mins. No replacements needed. Thank you Richard!

Min nye vola vandhane drypper og drypper. Vola siger det er almindeligt med hanedryp!

Det firma er bare helt forfærdeligt.....på service, kvalitet og attitude over for kunderne.

ALDRIG mere Vola!

As a designer, Vola will always be a go to.
But a brand is also about the people and the relationships formed, that build trust. Having known the team in London for many years, specifically Carmen Eastman, the attention to detail, wealth of knowledge, intertwined with kindness and care makes the specifying of Vola an easy one. A brand can only be as good as the people who represent it and Carmen and Amaya are exceptional.

I remodeled my kitchen and decided to go with Vola brassware. I couldn’t be happier with my choice! The design is not only sleek and modern but also highly functional. The craftsmanship is impeccable; every detail reflects quality and care.

Installation was straightforward, and the UK customer service team (Carmen Eastman) was incredibly helpful throughout the process, answering all my questions promptly. I love how the brassware adds a touch of elegance to my space, and the durability is evident in its performance.

If you’re looking for reliable and stylish brassware, I highly recommend Vola. It’s definitely worth the investment!

I had Vola brassware installed throughout my apartment having called in their Vola International Store in London to see the quality of their products first hand. I was met by Carmen Eastman there, who guided me expertly through their product range. She went on to help at every step of the way. From design - through the order process - to completion. When I wanted advice after completion she was there again to help. Friendly, knowledgeable, thorough and professional. Nothing too much trouble. Can’t recommend Vola and Carmen enough

Beautiful products, and stunning showroom. The staff have always been proactively helpful and friendly on all occasions. Carmen has been absolutely fantastic to deal with from a specification perspective, and product knowledge.

I have visited their main showroom twice (both the previous one and the new one) to get help with specifying brassware for a new bathroom and kitchen. On both occasions Carmen was excellent with multiple follow up emails, was able to provide very percise technical information and most importantly ensured we got the exact product codes for what we were ordering (they don't sell direct so you have to go through a dealer). There are so many options, colours, arm/body lengths, lever length etc, it is vital you get the right codes. (Our bathroom supplier got one code incorrect for a shower system which Carmen picked up, thankfully or it could have been an expensive mistake!). All very professional. I've been a fan of Vola products for 30 years, the products are very expensive but the quality and aesthetics are superb!

Den dårligste kundeservice jeg længe har oplevet.. Jeg har købt en lejlighed hvor der for 5 år siden var blevet købt og monteret et Vola bruser og amaratur.
Mens jeg står i bad falder brusehovedet ned i hovedet på mig da jeg skruer op for blusset på vandet. Jeg kan se at midterskruen som holder det sammen er rusten og knækket. Jeg ringer derfor til Vola for at få hjælp og bliver mødt af en mand som snakker til mig som om jeg er en idiot og det er umuligt at det jeg fortæller er sket, rent faktisk er sket. Han fortæller at hvis jeg sender den gennem en VVS'er som jeg også selv skal betale for kan de lave det hos dem men det tager 3 uger, koster 3.000kr. og det er den eneste mulighed vi har vi må ikke pille ved det siger han, da vi ikke er kompetente nok til det..
Jeg fandt en anden løsning udenom Vola da jeg af princip nægtede at betale en krone til dem. Godt nok en mærkelig måde at snakke til sine "kunder".

For 7 år siden købte vi Vola armaturer for mere end 100 tkr til vore nye hus. Vi ville have den bedste kvalitet. Allerede inden for de første 3 år var der flere tude hvor legeringen skallede af og oven i købet en hvor der kom et hul i, så der stod en tynd stråle vand op i luften. De blev skiftet af Vola uden beregning. Nu har vi problemer med 3 mere!! Og pludselig er det fordi vi anvender rengøringsmidler med syre - hvilke vi ikke gør da vi har et afkalkningsanlæg. Det er ekstremt utilfredsstillende når det er tydeligt at det handler om kvalitetsproblemer i produktionen, og jeg kan kun anbefale at man vælger et andet produkt.

Virkelig ringe kvalitet; meget hurtigt efter montering begyndte (gul) amarturmaling at at afskalle. Armatur fremstår rusten endda i bunden. Har to armaturer og begge er efterhånden ekstremt stramme og pivende ved drejefunktioner. Dyrt og dårligt

Vores køkkenarmatur er tæret igennem. Det har jeg aldrig oplevet med et armatur før. Det må siges at være skuffende. Har skrevet med VOLA, men de har IKKE tilbud at sende en ny per kulance desværre. Samlet set må man sige et produktet er okay pænt, men kvaliteten er under middel. Og det lever slet ikke op til prisen.

Very beautiful but less than user friendly to maintain the finish if you’ve chosen brass. We have kitchen fixtures in brass from a different manufacturer and i definitely think they shine up differently. I find the Vola taps and shower patina very quickly and are difficult to maintain despite polished with brasso. So unless you’re looking for patina perhaps think twice

Vores vandhane var tæret i gennem. Den er købt af tidligere ejer, og er minimum fem år gammel. Vola sendte en ny ub., virkelig god service

Jeg har kun oplevet ekstremt god service og gode produkter. De udviste rigtig fin kundeservice ved at tage sig af en reklamation, som i realiteten ikke var deres ansvar. Sender mine varmeste anbefalinger til VOLA