Warranty Assist Avis 

Had an engine management light came up on my car, I quickly called the Warranty Assist. The warranty team I spoke to helped to arrange a car for diagnostic at their approved garage. After diagnostic turn out there is a faulty on one of my fuel injector. Luckily for me the fuel injector is covered by the warranty. The claim process is very quick and straightforward, after the warranty received the necessarily document to do the work, next day I already received a call that my claim has been successful. I just want to say thank you to Ryan for helping me with this case.

I highly recommend Warranty Assist (WA) to anyone looking for a hassle free warranty cover for their vehicle.

I bought a car which came with a WA warranty. I recently had an issue with my car and contacted them.

The Customer care manager (Dane Walters) was very helpful and guided me through the claim process.

Although I had some difficulty getting the information needed by Warranty Assist, the person I dealt with on the phone (Samuel) was most helpful and patient. He understood the difficulty I had in using the computer and sending the required documents and was very understanding

Amazing Service by Dane Walters, he was very friendly and caring for customers, when you sent your claim first the process is a bit slow, take over a week, I understand that they may have lots of customers and follow a step by step process, but once the claim was accepted is a good feeling that you are cover for some repairs on your car and you’re not alone, Thanks Dane! I totally recommend Warranty Assist

If I could give zero stars, I would.

This company is an absolute scam,

Recently purchased a car from Car Planet Watford and was given 3 months Warranty with Warranty Assist with my car purchase.

After my car broke after 7 weeks, I was advised to proceed with a claim against Warranty for the fixture.
After weeks of dealing with Warranty Assist, I was asked to provide Service History and as the service was done 4 months after it was due (due to Car Planet having my car for sale - not with me), they advised they would not deal with my claim.

This is now leaving me with a battle with Car Planet for payments I have had to complete in order to fix my vehicle.

*Update - 13/01/25)*

Received a call from Warranty Assist today, opened the call by coughing down the phone to me, and then advised instead of going back and forth in email we could have a conversation over the phone and asked about my experience/issue.
When trying to let them know my issue, I was cut off. After advising if I was going to experience a similar experience to his colleague i'd rather not speak to them.. in which they asked me to go on and then covered their mic to clearly moan about me.

I then ended the call.

In regards to the response to this review from Warranty assist... my name isnt Tilly.. and clearly you could find me, as your company has just rung me from 0800 131 0030.

Fantastic experience with the team, great service from start to finish

Had a great experience with all the customer service staff and team at Warranty Assist!.

Thank you all,

Highly recommend!

Mike is my account manager, he has always been really supportive and helpful, he has helped me on several occasions, good company to deal with.
⭐️⭐️⭐️⭐️⭐️

I wish there was zero star to put for this company !
The biggest SCAM ever ! Please people do yourself a favour and NEVER give any money to these charlatans ! They will not cover for NOTHING and they will find the most ridiculous and unreasonable excuse !
Had my car over a month in their recommended garage and at the end they told me they cannot cover any of the problems !!
The worst service ever ! I have never experienced such an unprofessional and scamming behaviour before!
Stay away from this company !!!
For your reply...I didn't use the car all this time. The problem with the coolant happened ALL OF A SUDDEN and it was NOT a pre existing issue! The pre existing problem had NOTHING to do with the current problem ! I asked 3 different mechanics and they all told me the same thing !
All these that you are saying above are just cheap excuses !
I also never got back my £72 as you had promised !

I paid for a Gold Warranty recommended by Car Planet when I purchased my car, under the belief it would cover most major parts. Within 3 months, the transmission control unit failed and Warranty Assist wouldn’t pay out as they said the item wasn’t listed in the warranty. The cost of replacing the TCU is circa £1850. I would not recommend this company.

The reason I’m leaving five star review for this company because they’ve been very good and respond immediately and the best person to deal with is Mike it’s very good

Not worth a jot.Will wriggle out of everything.
If you get offered a “warranty” with these charlatans then just say no.
Save your money as their peace of mind is worthless

Handled my claim great. Ryan was professional, friendly, & answered all my queries clearly. Dane was also a big help in helping the claim being completed to my satisfaction.

Hi friends plz this warranty assist company used customer like a tissue paper please avoid this company specially when they ask give 70 pounds for diagnostic and we will refund 70 pounds when garage confirm the issu but they refuse to fix the car and makes many excuses and finally not returning £70 also waste so much time like they ask you to take your car this garage and garage they send me 20 miles away please avoid to lose your time and money I will highly recomed AA or RAC warranty cover .

Depressingly terrible company. I wouldn’t advise getting this cover. I had two faults with clutch parts and an oil leak. I had six months cover for £300, None of it was covered. All it did was slow down the time my car was in garage. The garage owner was shocked that my faults were not covered by my warranty. It seems that the list of parts covered is very small for basic cover, and the labour cover is not accurate, they assume it takes much shorter time than the garages are able to do the work in.

UPDATE: since having my car back from the garage for the second ‘fix’ I have another oil leak. The garage is not taking responsibility so I am done with them and WA. My cover has ended and I’m glad to be out of their garage network.

UPDATE: They contacted me to offer a 'gesture of goodwill' payment to compensate. But, only if I changed this review to at least four stars. No payment has been received and there has been no reply to my emails.

Worst warranty I've had got gold warranty plan with my car every covered in the package, soon as I had a engine fault, they took 53 days to get back to me with declined warranty because the assessor said it had turbo fault, even though it says turbos are covered in the plan! And I've got receipts from bmw in February saying my turbos were taken off and looked at and they was fine! Sent them the proof and they still declined! They won't pay a penny don't go to these guys for warranty!!!

An absolute disgrace of a company and the worst warranty provider I’ve ever dealt with. This so-called 'gold warranty' is an outright scam, not worth the paper it’s written on. They go to great lengths to dodge responsibility and find every loophole to avoid paying for any repairs. It's clear their business model is built on deceiving customers and refusing claims rather than providing genuine support.

This warranty was given to me when I purchased my car, and I was assured it would cover me for any issues. What a lie! The moment I needed help, they bombarded me with ridiculous excuses and flat-out refused to cover legitimate claims. Their customer service is rude, unprofessional, and completely useless.

Do not trust Warranty Assist under any circumstances. They are a complete scam and should be avoided at all costs. Save yourself the headache, frustration, and wasted money. This is hands down the worst experience I’ve ever had.

I am so happy with the service that I have received since using warranty assist. I have purchased warranties with them for the last 6 months and everything is straight forward and clear. I’ve only had one customer need to use the warranty in this time and the communication from warranty assist to both me and the customer was first class. Mike has been my contact since day 1 and really is fantastic at his job. Nothing is difficult as he makes everything as easy as possible for me to complete. I use what’s app to communicate and the service is prompt. He’s also offered to spend time on showing me how to book warranties through my online account. I phoned when he was on holiday once and his colleague dealt with me. I didn’t have to explain much as he knew exactly what I was enquiring about and everything about me as a customer. I asked for a few leaflets to give customers and Mike not only arranged this but sent me some super useful marketing materials that I am using such as car toppers and pricing displays. This has made the forecourt look so much more professional. I 100% recommend this company as they will save you Time, Hassle and Money 😊
Cara Lloyd
MotorLuxe Car Sales Ltd