Warranty Assist Avis 

I am so happy with the service that I have received since using warranty assist. I have purchased warranties with them for the last 6 months and everything is straight forward and clear. I’ve only had one customer need to use the warranty in this time and the communication from warranty assist to both me and the customer was first class. Mike has been my contact since day 1 and really is fantastic at his job. Nothing is difficult as he makes everything as easy as possible for me to complete. I use what’s app to communicate and the service is prompt. He’s also offered to spend time on showing me how to book warranties through my online account. I phoned when he was on holiday once and his colleague dealt with me. I didn’t have to explain much as he knew exactly what I was enquiring about and everything about me as a customer. I asked for a few leaflets to give customers and Mike not only arranged this but sent me some super useful marketing materials that I am using such as car toppers and pricing displays. This has made the forecourt look so much more professional. I 100% recommend this company as they will save you Time, Hassle and Money 😊
Cara Lloyd
MotorLuxe Car Sales Ltd

DANE is such a star he did put a smile on my face with his kind gesture. At first I wasn't happy with the decision I got few days ago with my warranty assist but I decided to move on. Today A
I am so fortunate to have spoken to Dane and he did assist with my claim with result into possitve outcome and he gave me a goodwill compensation. Thank you so much Dane Walters.

Bought a VXR from a dealership, had some issues with it shortly after I bought it . Contacted the warranty company and they sent me to 3 different garages which couldn’t identify the problem. In the end sent me to main dealership Vauxhall , I had to pay 375 pounds for 3 hours investigation. They said steering rack and suspension needs changing, totalling 1800 pounds . They refused to pay as they said I drove the car to garage and that made the problem worst . I left a comment back then here on trust pilot that i was going to sue , they called the dealership where i bought the car from and told the guy the warranty company will pay him a certain if he gets me to take the review down which I did cause I wanted my car repaired. I am reviewing again now as people needs to know how shady they are . Avoid at all costs

We paid the £72 diagnostic charge then had to pay almost the same to recharge the ac system. The fix lasted for 5 days. Now we're taking it to another place to get the real problem sorted. So a lot of wasted time and money.
Carol Ransford
00470662

Warranty assist came to my aid when I needed it most! Thank you team, the customer service was pleasing and fillow up call from manager was very good.

The older your car is less is covered that is what they told me after at least 10 calls and 6 emails including 2 to complaints department. Eventually got into the correct garage waited 3 days to be declined. I have one month cover left which covers nothing. Waste of time. Even the garage was shocked and disappointed that they would not pay up.

This company epitomises the word INCOMPETENT!!! DO NOT USE THIS COMPANY!!! RUN!!!
Six weeks of waiting, including having to take the car to 3 different garages for the fault to eventually be found, and this crooked company to not agree to the repair costs for some crap reason! The so called warranty is no more useful than toilet paper!!! This company’s action has left my friend devastated and out of pocket - SCAMMERS!!!

Really helpful information from Dane ! Although I’ve had a nightmare with my car, really good management of my case from staff at warranty assist. Thanks !

My first claim for replacement glow plug was rejected, but worst of all they made me wait almost 3 days on a decisions.

3 days is a unreasonable amount of time to leave my car at the garage in limbo.

I spoke with Dane from the claims admin dept and he was super helpful. He told me exactly what I needed to ask my garage in order to move the claim on.

Save your money. Warranty not worth the paper its written on.

Not worth the paper it’s written on, my car drove immaculately the whole time I had it until one day on a 40 minute journey on the motorway engine blew up. Called warranty wise for cover and they had my car in a random garage for 2 months waiting on an inspector that “had absolutely nothing to do with them and is independent” where my car sustained damage from being at the garage in two months..I was told that it was from the car having an ongoing oil leak even though the oil light hadn’t come on at all .. and for the whole time I had the car (months) it was supposedly leaking oil to which I told them and sent them videos and pictures of the day it blew up and the puddles of oil on the hard shoulder proved it had sufficient oil.. their “inspector” then reported that even though my car ran immaculate for the whole time until that day it blew randomly on the motorway that the reason it had blown was because of a pre existing problem with the car, but he can’t tell me what the pre existing problem is, so I’m struggling to understand how you can say it’s pre-existing without even knowing what the problem was. And then also even though I had excessive amounts of service history and had brand new parts and receipts .. they won’t except because some of the service history was hand written by the garage!!!

Currently appealing this and as they are responding reviews saying they would like to review but can’t find info to other people, my appeal number ID 60506. Judging by others bad experiences I’m not putting much faith in them coming up with anything substantial to honour their agreement.

Not worth the paper it’s written on.
Will try everything to get out of doing the work.
This warranty was given to me when purchasing the car as it was a gold warranty I thought this would
Be more than sufficient if anything goes wrong on the vehicle. I was WRONG.
I’ve used other warranty companies before and they have paid for the exact same work which is now required on this vehicle without any hesitation.
AVOID at all costs.
Would never trust this company with a vehicle again.

I had bought a KIA Optima PHEV from Car Planet in Watford for £ 12300 on March 15, 2023. At the same time was recommended to buy an extended warranty with Warranty Assist (Warranty No. 00432001 ) to have a piece of mind – BAD IDEA
Had trouble with the high voltage battery in June/July 2024. I had it checked with a garage near me – recommended by HEVRA ( Hybrid & Electric Vehicle repair Alliance). They found the fault with the battery and gave me an estimate to replace the whole battery (£ 8500 + VAT) . I contacted Warranty Assist for help. They asked me for a copy of the diagnosis and the estimate for repairs, which was submitted to them. For a reason known to them only, they asked me to have a diagnosis done by their garage on August 21, 2024, which cost me £ 130 in total. The diagnosis and estimate was the same to the one found by my garage.
On August 22 I telephoned and spoke to Ryan (12:48 hrs) who told me that the hybrid battery needed replacing and the decision on my claim had not been made. Upon asking the time scale of the decision team will take to make, I was rudely told that if I got of the line he would be able to fill in the paper work for the decision committee to make the decision. He asked me not to contact them until the following week.
I got the reply to the claim by the decision committee which read “Your Drive Battery: (hybrid) problem is not covered under your warranty because the part has not failed. As per the definitions section of your warranty, Breakdown means the sudden and unexpected failure of a component.” What is the purpose of buying the warranty if the unexpected failure of a component is not covered? To add insult to the injury they refused to reimburse me with the diagnostic performed by their own garage. The reply I got from them is “Diagnostic charges are only refunded if the claim is covered.” If they knew the claim was not covered then why did they have another diagnosis performed. I am still baffled that they have taken £ 1099.00 from me for this warranty that is absolutely worthless!!!

I was very fortunate to be assisted by Amey who was y far the most helpful agent I have spoken to in my 70 years
She helped me to transfer my policy to the buyer of my car and helped both of us so professionaliy and with exceptional courtesy.
I'm moving overseas but if ie ed return to the UK I shall be calling Amey to set up my new policy
It is Indeed rare to meet someone so kind, courteous and professional
Thank you Amey for making Motoreasy a brilliant company 😎

F10 m5 engine bent two rods. Made claim for repair, as my claim covers sudden damage to internal components. They declined the claim making absolutely fake excuses. One excuse they used saying my car had a service gap of 11k and in their system it should be 8k. So I contacted bmw in writing who confirmed its 12-18k service intervals. I appealed they still declined the appeal, apparently their system is more accurate than bmw who made the engine. Another excuse they used because my car had aftermarket exhaust resenator for extra exhaust sound - absolutely laughable which had nothing to do with engine. Another excuse the engine repair bill exceeds vehicle current market value - then why you selling warranty for an engine you can’t afford to fix ?

I had to pick up a 12.5k bill of engine rebuild

I put this review before and trust pilot took it down for some dumb reason.

Do not purchase warranty for this company they’ll make random reason not to pay out. This is not just my saying even garages I’ve spoken to said the same thing 8/10 claims are declined for random reasons, or they’ll say it’s wear and tear etc. don’t waste your money on warranty covers just regularly service and maintain your car.

I’ve put warranty number, watch they’ll give the dump reply saying you didn’t put all your info so we don’t know if you’re a customer or not. Absolutely scam of a company

Awful company avoid at all costs!

Provided customers with warranty via warrantyassist. Any time you need assistance no one can help. Account manager will ignore you or give you false promises. They will do anything to try and get out of paying for any work.

They lack transparency and communication absolute waste of money and time using them. Dealers stay away!!

Really great service from the team. First time I have needed to use them, found the staff to be very helpful, friendly & knowledgeable. Definately 5 stars for the service provided!
Thank you team!

It was great dealing with team at Warranty Assist . They helped me from start to finish and got everything sorted quickly to get my car back on the road . Definitely took the pressure off having these guys to fall back on when I needed them . Thanks for your help . Would highly recommend.

Repairs team where helpful and went out of their way to keep me in the loop and get my car repaired as quickly as possible