Warranty Assist Avis 

Had a car under warranty with this tin pot company, purchased via Car Planet

The girl I spoke to on the first phone call opened up with "you've been driving it quite a bit". This set alarm bells ringing as I have driven it less than half the average annual mileage for a car pro rata.

A mechanic checked my car and said the knuckle holding the rear left wheel to the axle was severely worn and had probably not even been attached correctly last time it was worked on (which was before I bought it).

Claim denied. I have no idea whether there is any merit to the denial. Based on other reviews I doubt it.

The communication is appalling. No formalities, pleasantries or even a name. Perfunctory, one line emails which seem only vaguely related to the questions being put to them.

Parted with an insult to the staff member writing the moronic emails but before that was perfectly cordial despite their ineptitude.

Gearbox barrings, Hyundia Tuscan 2018.

I purchased a second-hand Hyundai Tucson 2018 last year and decided to buy a £600 Gold warranty from Car Planet, hoping it would provide peace of mind in case of any issues. Unfortunately, my experience with Warranty Assist has been far from satisfactory.

Recently, the gearbox bearings on my vehicle failed. Despite having the warranty, I have been experiencing significant stress and hassle over the past eight weeks trying to get this issue resolved. To my dismay, my claim was denied on the grounds that I did not complete a gearbox service in March 2024. However, this requirement is not mentioned in the maintenance manual. I am certain that even if the car had been serviced, the vehicle would have failed due to wear and tear, and the company would still have found a way to not honour the warranty.

Additionally, my vehicle has only completed 52,000 miles. It is unreasonable to expect a vehicle of this age and mileage to have such a significant failure. The purpose of purchasing a warranty is to cover unexpected repairs, and it is clear that Warranty Assist is unwilling to honour this agreement.

I believe it would be more prudent for customers to save the £600 and use it towards repair costs directly, rather than dealing with the frustration and inconvenience of a warranty that does not provide the promised coverage.

My experience has left me with no faith in this company’s services. I have left my warranty number and would be interested to know what their response will be. I expect it will be something along the lines of, “I’m really sorry, but you didn’t have the gearbox serviced as per the T&Cs, so we cannot honour the claim.” Drivers, I’ll let you decide.

Stole money from a disabled man and left me with nothing. Lies and more lies and a warranty that is not for for purpose avoid avoid avoid

Avoid. Car needed an engine rebuild parts were covered under my warranty. Rejected the claim saying as the parts are worn and not broken they cannot accept the costs.

I wish I could give 0 star. Avoid this company at all cost, they 28% 1 star reviews everyone in the same boat as me. They decline the claim using made up rubbish reasons. My engine suffered a sudden rod failure. They declined my claim saying my engine has a service gap of 11k, accoridng to their record it should be 10k. So I contacted bmw and got it in writing from bmw that it’s 12-18000k or two years. Still apparently their system is more accurate than bmw themselves who manufactured the engine ! Absolute joke. And they said rod failure is not a sudden failure. Absolutely clueless people reviewing claims and decline claims for reasons that don’t even exist.

Edit: back story. F10 m5 2012, suddenly rattle noise from engine. Called up warranty assist, followed their procedures, they needed engine open and damage shown, quote was around 1600, they said if claim is accepted they’ll pay that back. Without that they can’t process claim. Now they declined the claim and appeal and the huge bill on me

I’ve appealed and still refused my appeal even though I’ve sent them a email from bmw confirming the service intervals is 12-18000 miles for my car with my reg. reasons for decline they added few generic reasons which includes such as burnt clutch, modification to softwares, any recall, burnt valves, timing belt not changed according to manufructure recommendation. Firstly the problem is in the engine not in the gearbox, secondly there was no burnt valves, thirdly no recalls on my engine, no software or firmware modification. only bent rods, thirdly this engine doesn’t even have cam belt, it uses life time timing chain. Their inspector didn’t even check any of That just went and took pictures and filled their report. You can see how clueless they are just mentioned some generic reasons and they said that’s in their opinion, and off course their opinion matters the most above bmw or the engineers who rebuild the engines. When I called the case handler, she also added another reason that was not mentioned on the inital email, that because my car had a aftermarket resenator installed in the middle of the exhaust for extra sound, that’s another reason for declining the warranty. I told them it was in the middle of exhaust section done by the previous owner I wouldn’t even able to see under the car and also the garage engineer told them in their report how ridiculous that is to use as an excuse to decline warranty as a resenator in the exhaust is only for sound improvement and nothing to do with engine health or performance. Another reason they said the repair value costs more than the car it self, if that’s the case, then why are you selling warranty for a car that you cannot cover if engine goes !! ?? You can see the reasons don’t even make sense. I’ve given them a full report from the garage who took out the engine and stripped it down debunking everyone one of their generic reasons proving they don’t apply to my engine or they’re false. They still declined my appeal saying the person who reviewed my claim done the right job and rightfully declined it. Absolute joke, so their claim reviewer lady who sit in offices, who never seen the inside of a valve cover in their life knows more about my engine than the manufacture of the engine and also know more about the engine than the engineers at the garage who rebuild engines daily. Dealing with this company is like dealing robots, talking to a brick wall, they make up generics reasons, pull up The small prints, show customer this reason is not covered, and in their inspectors and case reviewers opinion the generic reason is enough to decline the claim even though the generics reasons don’t even exist on your car for example like cam belt for my car when it uses timing chain,, or burnt clutch on my car when problem is in the engine not in gearbox. You can Avoid this company at all cost if you don’t wna be in my situation, as mentioned before they have 28% 1 star review, read all of them and see everyone is screaming the same thing. If you have already bought a warranty with them, you can call them up, cancel and get your refund trust me if anything goes wrong you’ll end up paying from your own pocket anyways. I’m also in loads of Facebook car group with thousands of car drivers I’ll Also share my experience all over and every platform. Best part is I have everything in writing. I have opened a case with the motor ombudsman who reviewed and said yes this case is something they can chase further. If my case wasn’t valid they would’ve said no there and then. I’ve attached my case reference on the review but still this person acting like she doesn’t know who I am, so funny how clueless they are. Make up generic random reasons to decline warranty claims and don’t wna pay out. 00449128 Here’s my warranty number for your reference

Dane Walters was very friendly and helpful, was also able to assist with my issue quickly. I would definitely use the service again!

What Can I say...
What a helpful understanding bunch..
Excellent service I really can't
thank Dan and Alex for all your help you have been both been amazing.

Every time I called it took between 2-5 minutes to pick up which is outstanding considering lots of places make you wait 30 mins+ and the staff that was helping me were very kind and friendly and obviously very helpful.

For me what makes this company shine above any others I’ve used is the personal touch and having a reliable Account manager Mike is exactly that! Helpful, always available, easy to talk too professional and I would highly recommend Mike and Warranty Assist to all!

Thanks Mike 11/10 🤩

I recently had an issue with my car and both wheel bearings broke down.
My experience with Warranty Assist customer service guys were very positive every time I spoke to them.
Quite professional I must say!

after a tricky start, sam intervened and was very helpful going out his way to sort the case and personally call me back

My car broke down. Lauren the engineer was extremely helpful and professional and answered all the questions I had. Great customer service.

Had some issues with my car Mike Hall dealt with me nit only did he make the whole experience easy I had a great time dealing with him he mad it fun what a fella read the bad reviews just remember when looking at them only people that didn't get what they want wrote bad reviews mike and his team or amazing also special shout to Amy

this company is a joke will not pay out on any claim and the reason i got is because im a director of a car servicing company after being told by an adviser (sam) that us servicing it isnt a problem and has been excepted then when they asked for evidence of the issue was having(van is at a workshop i have nothing to do with) they provided evidence they then through said they wont except the fact that we serviced it we are VAT Registered, insured, qualified basiclley everything they wanted DO NOT USE THIS COMPANY!!!!

Very professional and helpful people, especially Dane! They will pay 100% if the repair cost.. I will barely pay anything!
Highly recommend!

Purchased the car 6 months ago with extended warranty. I need a new turbo I have had the vehicle investigated as advised send over the cost of repair and now no one is replying to me as to were the repair will take place and have to keep calling and keep getting told you have to wait 48 to 72 hours for a reply. shambles warranty. they don't reply to emails

Very good communication with Thornton from Warranty Assist. Job has been done right. I had doubts about car warranty but this one is a positive suprise. Well done

The Warranty Assist team helped me out amazingly with my claim and was great with explaining the process

Nevyn is great, goes above and beyond everytime. Highly recommend this company.

I purchased a Skoda Yeti from Car Planet and was sold a warranty that was to cover any mechanical failure on the vehicle for a period of 3 years. I was given the cover without any inspection of the said vehicle. 5 months later an injector failed - after a long delay , the injector was replaced but Warranty Assist refused payment due to an incomplete service book. They provided an "expert" who testified that the injector failed due to wear and tear that was not present at the time of purchase 5 months previous. This is a 2012 model and the cover was given without any perusal of service or condition. The Booklet describing what the warranty covers definitely stipulates that injectors are covered but not even an inspection as to whether it was an electrical or mechanical failure took place. I asked to cancel the policy but was refused-small print gives a 14 day cancellation- one would hope that the vehicle would not require any repairs within that time.
I would also hold Car Planet liable as they should be aware of service data and the requirements of Warranty Assist
I have reported the above to the motor ombutsman as well and I hope this company is prevented from duping any further people.