Waylands Avis 

I ordered dashcam for a Volvo XC90 (which i bough from them 2 weeks earlier) from Waylands Oxford on 20 January and paid in full the same day. After that, communication was extremely poor. I had to chase for updates myself.

I was then advised the work would instead be completed during a service appointment, which I agreed to. However, the day before the booking, nobody at the dealership seemed to know anything about it.

Overall, the aftersales experience has been very disappointing—disorganised, unclear, and lacking basic communication. I would not expect this level of service when purchasing a car of this value.
When you’re buying a car for a lot of money, you expect to be treated well—not just during the sale, but afterwards too. Unfortunately, once the payment was made, the level of care and service dropped significantly.
If you don’t want to be as disappointed as I was, I would recommend avoiding them.

Great service and advice, very smooth experience. Harry collect and dropped off my vehicle, very polite and informed me of some handy features on my car I wasn't aware of.
Would recommend.

Really friendly, explained all of the documents fully.

Vehicle was collected and delivered back, Phil was very helpful and knowledgeable, thanks again

Wow what service! I rang into the service department of Waylands Oxford late morning, was offered a pick up of the car next day at 8am. I live 40 miles away. Harry arrived promptly and took the car cheerily away (“I think I know your problem”). He did. They had pre-ordered the part - well done Dan! And by midday they had fixed the car (thank you Naomi) and Harry appeared back (again very cheerily) with the car at 1.30pm. A door to door service all within 26 hours. Exceptional service and all done under warranty. Thank you.

Phil delivered a courtesy car to my home whilst my car was in for repair.
He had rung the previous evening and made the arrangements which were carried out bang on time.
His attitude was extremely polite, an excellent ambassador for his company.

Waste of time, arranged a test drive for a Kia Sorento. When I turned up the demonstrator car was a 2 year old previous model which is totally different from the latest model. Why have an outdated demonstrator????Totally wasted my time! How they expect to sell cars when then can’t even get one for me to test drive is beyond me. Not recommended. Will try a dealer who can actually show the model of car I am interested in.

Having been a Volvo customer almost all my 30+ year driving life, the on-going lack of any customer service from Waylands Volvo Reading has been nothing short of diabolical.
I have had cars serviced by Waylands Volvo for over 10 years, but my current XC90 Hybrid has now been with them for 4 months waiting for a part for the electric motor. In February, the Service Team at Waylands Reading (i.e. just one dealership) admitted they had 4 other cars all waiting for the same part – nearly 2 months on, I’d guess that number will now be higher. If you’re thinking of buying one of Volvo’s flagship hybrid cars, the Company’s systematic failure to be able to source and fix a core element on these cars is seriously worrying.
Having regularly complained to the Service team without meaningful response, I sought to escalate matters to the Dealership’s General Manager, and Volvo UK. Using the email address provided by the Service Team, the Waylands General Manager has completed ignored my emails (not even an acknowledgement); and Volvo UK have simply sent me the occasional automated response saying they are “investigating matters”. Volvo UK did say that if I do not get an acceptable response in 8 weeks, I can approach the Motor Ombudsman. Having not had my car for 4 months, I have lodged a complaint with the Ombudsman, but as it appears to be funded by the manufacturers, it says it may take them 6 months to respond, and so I am not hopeful of a quick or independent hearing!
Meanwhile, my car continues to sit in their ‘pound’. I am getting no updates, and so I do not know if it will be fixed in 2 days, 2 weeks, 2 months, 2 years – or ever!
Prior to being directed to the General Manager by the Service Team, I looked on Waylands’ website to try contacting its Customer Service Team, but despite the website saying: “Do you have a question or query? Contact our customer services team today”, there is no actual contact details for that Team. If you go to “Contact Us”, all you’re directed to is the local dealership, and for Volvo Reading, then either the Sales, Service or Parts team – none of which I want!
I have never resorted to Social Media before, but perhaps this route will lead to an actual person meaningfully engaging with me, and answering my questions that I have been posing for many weeks and months!?

I found purchasing a new car from Waylands straightforward mostly due to the helpfulness of Tom May the salesman. He dealt with some problems I encountered with Volvo very efficiently and was always happy to help with sorting out the paperwork. He was very helpful and eternally positive which made the whole experience much easier

Terrific service from Tom May throughout when we bought our new car. Superb help and guidance. Thanks very much.

Phil took and returned car really great guy.

Wayland's keep him he represents your company perfectly.

Thanks Phil

Wayde was extremely helpful with an online purchase which I had to pull out of - for personal reasons - having already paid a deposit. There was no problem getting a refund and Wayde could not have been more understanding and helpful.

We had super service from Marcus, one of the sales team. He helped us find a used car within our restrictive criteria and budget and was a delight to deal with. Offered additional options but without feeling they were being pushed onto us. Highly recommend, and love the car!

Purchase a Polestar 2 from Waylands, the salesman Jed was extremely helpful, not only with the purchase but also the attention with me in setting up the car on delivery.

The Senior Salesman (Toni Hardi) made the whole event on the day to pick up our car very simple and he explained all the controls of the car and it made very happy to drive it away knowing we were given Very Very Good Customer Service. Toni Thank You.

Phil in Oxford has been great - collected and returned my car professionally and with good customer service 4 times in recent weeks- always on time, courteous and listened to concerns- also reported issues on my behalf before I was even aware of them which meant they were resolved more quickly. Always took time when returning the car to ensure everything logged back in correctly. Would also like to thank Adrian for his customer service - both Phil and Adrian were the face of the company during challenging times and deserve to be rewarded for their exemplary customer service and professionalism.

I recently visited Waylands Volvo in Bristol due to an issue with both key fobs for my XC-40 which were working intermittently. The first time I visited the garage basically told me that they tested the batteries and nothing was wrong. When I arrived home the same issue occurred to the point I had to open and lock the car using the app which was slow and only reliable if I had 4G.

I rang Volvo and they stated I had to wait a whole month for an appointment, so I waited. When I went in again they just palmed me off again and said nothing was wrong. Even when I showed them it clearly not working, they could only suggest purchasing a new key fob for circa £275! No further testing or investigation…..literally ‘fobbed’ off.

So I did some research (like Waylands should have…) and it turns out that certain button batteries do not work, particularly ones which have a bitter coating to prevent young children swallowing them. It can cause an intermittent or improper connection in small electronics. I had previously changed both key fob batteries simultaneously hence why both weren’t working properly.

Ultimately I swapped both with a Panasonic CR2032 button battery and both now work perfectly well. Best £5 ever spent.

Very disappointing from Volvo. All sales and no service. Did not come across helpful or particularly friendly either. It was as if I was a nuisance just being there. I did wish to upgrade to an XC-60 but I’m not so keen now.

Harry great once again. The colkect and return service is excellent. Communication first class with courtesy calls to confirm collection, return, and progress in between. Very happy. Andy

This dealer bought my car from me around a month ago. Everything was fine on collection but then I received a notice from the DVLA saying the vehicle wasn’t taxed.

I communicated this to Jake Weatherall and was simply ignored.

I’m now facing a penalty for this and the lack of insurance which I’m now also being ignored about.

My registration was SM72MZO, if you’re looking at buying this car please ensure the sales team have enough competence to change the ownership.

We were impressed with the knowledge of the sales executive. We felt that the website let them down in signing papers. The following day the sales people help us through it.