Waylands Avis 

Booked a service using their online booking system and received a confirmation the next day. I planned my diary to fit only to be left a message a week before the appointment to say that the date was unavailable. I emailed my frustration to be told that their online booking system does not work and customers are advised to call! I have now called three times. Once was cut off after a long wait and twice been told that nobody is available to speak to me. Terrible customer service.

I ordered my new motability vehicle with Declan and the whole process has been fantastic. His communication throughout has been consistent and extremely friendly. He has kept me up to date and now my new car day has arrived he has been so helpful in showing me how everything works and advised me if I have any queries or questions down the line I can come back.
I would highly recommend!

Just had the pleasure of a Waylands welcome when taking our car in for a repair, we got a warm welcome from reception and also a nice cup of coffee, at the service desk Jess also gave us a lovely welcome and explained what was going to happen, I then received a email with an update and a video of health check from the technician called Lee, when we arrived back to Waylands we got treated to another warm welcome from Sharon at reception and more coffee!, Lee then came to update us with what has been carried out. Overall a very pleasant experience Many thanks to all 👊🏻👊🏻

Kiera and the sales team were great everything was very professional. At no time did I feel under pressure. The whole process was seamless and efficient. All the documentation was processed on line which makes everything so much easier.

Today I attended Waylands Honda at Cribbs Causeway, Bristol, having made an appointment sometime prior, for a tyre change. The work to be completed from 1130 to 1330. The lady at the reception was polite and courteous and asked why I was there. I stated that I had arranged for my car to have 4 x new premium tyres, which was confirmed at the time of booking (both make and cost). As a matter of course she said she would check first to see if the tyres were available. After making a call, she stated that not only was there no premium MICHELIN tyres, there was no premium tyres available at all. If I cared to wait, they would obtain YOKOHAMA tyres; and these would be available from 3.00 pm. With a two hour slot (usual allowance) meant that if I was lucky I would be out of the service area by 5.00pm. Given that, I purposely travelled an hour to make this appointment I was boiling. Sorry I said, I have a disabled lady in the car. I cannot wait that long. I was not prepared to wait up five and half hours, when this should have been sorted out before hand. The receptionist apologised and informed me that she would let the manager know. No communication thus far.

Awful customer service from the Gloucester branch. I called and verbally agreed a car sale on the phone and after a conversation they said they would call me back, waited but nothing.
I called multiple times and no reply. Called the morning after but noticed the car had now gone up thousands and was told by the receptionist they are really busy. I was told again I would get a call later and they would see what they could do. No call again. It’s just really not what you would expect from a professional car dealership.

Tom May came across as an extremely professional sales person and made the whole process easy to understand and was always available to answer any of my concerns or questions.. i would probably use Waylands again because of this
Nick Randall

We’ve had a great service from Josh A at omoda Bristol. He was very Knowledgable, friendly, efficient and kept to his word every time.we only went to look but ended up buying!

Excellent service. Kept informed. Phil was particularly helpful

Harry, the delivery driver was a pleasure to deal with. Courteous and friendly. Well done Harry!

Comfortable environment spacious building and great customer service. Joshua parker was very helpful and was in hand to support with any questions I had, any time. Great deal thanks Waylands

This will be the second car I've bought from Wayland's honda in Bristol. On both occasions the service has been fantastic
On this occasion,Joe Chadwick could not have been more helpful. Even trying( with extreme patience) to explain in detail the cars functions.
Thanks for all your help

Very helpful advice from Tom - made the whole process straightforward. I’m very happy with my new car.

great buying from Waylands, very friendly and great cars.

Had a fantastic experience buying an XC40, super helpful start to finish. Thank you Tom for being so great!

Harry delivered and picked up and dropped off our car when it was in for an MOT. Efficient this year and last year and always fun and friendly. Thanks Harry!

Speedy and excellent service from the staff that dealt with my new car from Waylands.

Harry collected my car and was brilliant as usual. Cheerful and professional, he always goes the extra mile.

Excellent as always (though not cheap, but what main dealer is?)

Shout out to Harry who collected and dropped my car back to me. Always chirpy and professional :)