Wheelies Avis 

I ordered a jersey from these guys and as I am a medium I ordered large so it would go over a t shirt.. Anyway garment arrived and should really be labelled small... My problem with this company is I was put on hold for 27 mins then cutt off... Called back and no apology at all... The reason for my call was I requested a returns label sent and a Jiffy bag, I got the bag but no label... When I called I spoke to the manager Lawrence who said he put it in the bag himself. I have spoke to this guy Lawrence on chat in customer service and as a manager... Is this the only person that works here... Anyway still awaiting a label for a ten pound item.. Not happy with this company and telling me I am a liar..,, bad service

Initial impressions were good, my bike was damaged in transit and the insurance company passed the claim to Wheelies to handle. They made contact within 24 hrs and I sent pics of the damage to the bike. Less than 24 hrs after our initial call they had agreed a value for my old bike and offered 20% off any additional spend with themselves.

The bike I wanted wasn't shown on the Wheelies website but was listed on their sister site Tredz, I enquired whether I could have this bike and they agreed to supply this and I paid the difference. I was told that my damaged bike would need to be returned to Wheelies but they would dispatch my new bike once they had been notified the old bike had been delivered to them. A box to post my old bike in was sent and the collection of the bike was booked for Monday afternoon. I was told that I should have my new bike by Wed/Thur that week.

With this in mind I booked a bike fitting for my new bike on the Friday and booked the day off work as holiday. I'm currently training for an endurance event that is 4 weeks away hence the bike is needed urgently. Then the problems begin...

The courier didn't collect the bike on the Monday afternoon;

Wheelies re-booked this for the following day and then advised that they would need to inspect the bike once it had been received despite being sent pictures of the damage. Not what I was told about releasing my new bike as soon as they were notified that my damaged bike had been received by them when they were trying to convince me to buy my replacement bike off them;

I called them to see if there was any way they could release my new bike as soon as they had been notified my old bike had been received. I was then advised of a 48hr turnaround time to inspect the damage despite this being contrary to what I was told when placing the order;

I was then told that there is no way they could deliver the bike by Thursday as they now work a day in advance for deliveries and that all the deliveries for Thursday are ready for collection by the courier on Wednesday morning;

I went onto Twitter to see if anyone at Wheelies could help and was told that I'd need to ring about my order, as it was an insurance replacement this couldn't be discussed on Twitter due to 'Data Protection'!

I'd read some bad reviews of Wheelies when I was told that they were handling my claim. All things were going well and they were happy to make promises about delivery when they were trying to convince me to part with my cash. Now they have my cash I'm just being told that the courier let them down by not collecting the bike and they need to inspect the bike once it has been returned. Wheelies were recently bought out by Halfords and it appears their service is now going in the same direction.

Ordering the bike was an easy process, talked through the options available for immediate delivery and offered assistance where required in making choice. Answered questions by email immediately - thanks to Jamie Grosvenor.
Delivery on time as advised.
Bike was in "ready to ride" condition, just a 10 minute job to unpack and affix pedals. All components were in excellent running order and did not require any adjustment.
Addition of a biketool and spanner a real added value saving more effort.
Highly recommended

Quick delivery on an item I purchased, unfortunately the size I ordered was wrong, emailed Wheelies and got a quick response from Lawrence and he arranged the return and delivery of the correct size item. Will definatly use them again.

I never opt to write a negative review, but on this occasion I feel compelled.

I ordered a Frog 55 bike for my son's birthday. It was advertised that it would be despatched within 3-5 working days.

I received no correspondence from Wheelies that there was an issue with this order, but I was concerned, so I called them up, only to discover that they did not have the item in stock, had placed an order with the supplier, and that I should expect to receive the bike in around 6-7 weeks.

As such, I had to cancel this order and order from elsewhere.

Poor service.

After a stright forward bike claim I got my new bike, droped post wasn't working the caple was 2 long and bent double in the frame, the brake hoses are all tangle, I had to remove them from the bars to sort, the chain device wasn't even fitted just shot in the box, the gears wernt set up, after sorting all this my self the rear shock has became faulty which isn't there fault but the customer service to try and sort this is shocking and after reading some of the comments it looks like I am not alone, 2 days and 7 phone calls and know one can tell me when my bike is geting pick up!!! And god knows how long it will be gone I don't even want to send it,

Rang me within an hour to tell me that a few items had to be ordered from the manufacturer so would take an extra few days. And sorted out a discontinued product issue straight away. Totally recommend these guys!!

It took nearly two months of dealing with these idiots to get a full refund on a pair of £130 boots that failed after half a dozen rides, my advice to anyone wanting a hassle free retail experience :

Shop at Chain Reaction.

Or if its too late and you need a problem resolving, send a recorded delivery letter to each of the company directors outlining your complaint and under no circumstances deal with Lawrence or Dawie.

I received a full refund in less than 12 hours after taking the above course of action, they really are much much worse than this review gives them credit for so please BUYER BEWARE.

Despite my delivery missing some items, I haven't really got a bad word to say about the company. From initial order, I've found all staff to be helpful in terms of choosing what equipment I'd, what size, etc - something which is really valuable when you're new to road cycling.

Whilst it was obviously disappointing to not receive all my items upon initial delivery, you can only reassess how good a company is when things go wrong, and they've been brilliant. There has been really timely communication from the Customer Care Team (Nick) in terms of rearranging order of my items and there has been no difficulties in sorting out my issues or answering the questions I've had about the equipment and redelivery.

Would recommend.

Wheelies direct is the worst company I've ever come across. We got the bikes replaced through our insurance company with Wheelies after the bikes got stolen. They didn't stock the bikes we had so we couldn't direct replacements. They then didn't stock all the parts we had so we got made to choose other parts that weren't as good. The bikes took weeks to arrive, upon arrival not everything was there and they had to send the rest out separately. After receiving all the bikes, we noticed that nothing was set up correctly, bolts weren't tight, brakes weren't working and gears weren't tuned properly. After setting the bikes up ourselves, it was time for the first ride on them. After the first ride, the dropper seat post wasn't working, this was scored and wouldn't release back up. The brakes were leaking out of the reservoir and the bottom bracket was creaking and needed replacing. I spoke to wheelies and they sent a box out so we could send the bike back. We are now waiting for them to fix the bike and return it in a fit state to ride. I personally would stay away from wheelies direct in the future and hope to not deal with them again after this.

We were instructed to use this company as our insurance company used them WHY!!! This has been the worst company customer services is patronising, unhelpful, ill informed complete waste of time.
AVOID WHEELIES AVOID WHEELIES AVOID WHEELIES AVOID WHEELIES
The bike arrived we had to fit the pedals which we did and have done a number of times my son the used the bike only cycling 6 miles when the pedal came off. Contacted Wheelies they tried to say it was not there fault but mine or the manufacturing fault I since learned that under consumer rights it was there issue and they should have dealt with it 2 month later still not sorted out after 2 independent bicycle mechanics who both confirmed a manufacturing fault I still have no bike. I asked to speck with the manger Dawie who informed me the part could be replaced for £14 which I explained at the beginning of the issue to Nick White customer relations "NOT" waste of time talking to this guy if your insurance company ask you to use these people try and use another after seeing other reviews who have had a problem be treated negatively like me USE ANOTHER COMPANY GET OTHER OPTIONS BUT AVOID DEALING WITH WHEELIES

Very helpfull on the phone before and after I bought my new Marin Fairfax sc5 from them, got the bike with a 40% price reduction, bike is exactly what I was looking for as a fast commuter, got a great 0% finance deal as well. Bike was delivered within 2 days of order and it was packaged very well and very much appreciated the free really good quality pedal spanner and toolset. I've bought a few bikes online from different shops and when I go to buy another bike, wheelies will be the first shop I look to. Got some friends and workmates into cycling and will be recommending Wheelies to them as a shop to get their next bike from. Overall I'm a very happy customer.

3 weeks to get a jacket, customer services possibly the worst I have ever experienced. Ended up calling and really unhelpful.
Stay clear. Shocking

I ordered a kids bike in the sales and used the 0% finance option. Ordering was easy, it arrived fully assembled (just needed to put the peddles on) and my son loves the bike.

I ordered my bike three days ago and it notified me as dispatched last night, and it arrived this morning already built! :) just have to put the pedals on and I'm good to go.
Excellent service and speedy delivery.

A few months ago I had ridden my bike to work and two horrible boys tried to steal it. Luckily as I had three locks on it they gave up but they still damaged two of them.

Last week I saw on twitter a lock that you were advertising on offer. I replied and ordered one and picked up in Fforestfach that evening. I have enjoyed cycling again - even if the roads around Swansea can be pretty dodgy at times!

So basically I want to say a massive thanks to Guy who sorted this out for me and the whole team who make it possible to pick up the lock there instead of waiting for it to be delivered and then having to go to the royal mail to pick it up.

First class service , ordered the bike at the weekend and arrived on Tuesday ! Very nicely boxed and ready to roll . A very easy and pleasant transaction . First ride out was great , everything worked as it should straight from the box and no adjustments needed and very happy with the purchase of the Rocky Mountain blizzard fatty.
Email communication was excellent.
My next bike will be bought from these guys..

I Have used wheelies on a number of times only to have to chase them up on returns especially when it comes to repayment or a replacement. At the moment i am still waiting for an item that was promised over a week ago, not even an email as to its progress.
Certainly now buying from other suppliers.

Trying to get a refund told them I no longer have that card, tried to speak to the manager he hung up during mid conversation. Don't use them them, horrible people.

Sun Mar 02, 2014: Ordered an XL bicycle 3 months ago and was given a medium. I queried this with the company and was told I'd made a mistake. I sent in photo's of the measured frame and the manufacturers sizing guide and they eventually admitted their error. Countless Email later and they order a new bike for an exchange. Yet another blunder, they ordered the bike in a Large. So another order was placed. Two weeks later I travelled from London to the warehouse in Swansea. Upon arrival they apologised as they did not have the bike in stock. They offered me a bike of a similar value but not the same make, model or spec. I declined, so now I'm waiting for delivery.

Tue Mar 04, 2014: Contacted them again today and they are saying that further delays means they won't receive the bike till next week 10/03/2014.

Sat Mar 08, 2014: The bike was scheduled for delivery yesterday by TNT waited until 1500 hours and contacted Wheelies. Guess what, TNT had placed my small package namely a bike on the wrong vehicle. It's now scheduled for today, between 0900-1300 hours. 1028 hours and still waiting. Bike eventually arrived. It looks great.

13 months down the line, My only criticism is the Cannondale Saddle fitted which has never been used in the rain or harsh conditions and always stored in side. Unfortunately the saddle covering has deteriorated and perished for no apparent reason. Wheelies are not interested.