Wheelies Avis 

I can not fault the service received from Wheelies upon purchasing my new bike. I ordered online at 21:00 hrs on 21/01/17 a Scott Skate 960 and received it at 15:30hrs on the 24/01/17. Bike was well packaged in bicycle box and delivered safely by TNT. I was informed via email of delivery status. Added to the extremely keen price on the bike I am a very happy chap 😁

Really I am so disappointed - email after email without a reply. Avoid Buying From This Company!

I placed an order for one bike. Delivery stated on website as 3-5 days. Got a very vague email telling me that they could not deliver as on "back order" with suppliers. Other than that the information on email was poor. I sent a reply asking for more info. No reply.

I then phoned to ask what was going on. Person on the phone was quite sneering and sarcastic underpinning their appalling communication with some flannel and guff with no clear info.

I cancelled order.

I then placed another order through website in the basis of 3-5 working days for delivery. I haven't even had confirmation of this order from them and I placed it 5 days ago.

In short, avoid Wheelies they are poor communicators, have no person skills, and clearly don't give a flying f*** about customer service standards.

Wheelies - if the product isn't in stock, don't put lies on your website. That is what it is, lies - as in your website is not telling the truth.

Tried to buy a new tyre and some lube. Pretty sure I'd paid but as received no confirmation e-mail. Tried to contact company via e-mail, their supposed live on help form and their contact form to confirm if they'd received it. Still waiting for reply. Now going to shop elsewhere.

Just had a reply to my initial review that they spoke to me on the phone and I that declined to go ahead with order which I had tried to place on- line???. Well news to me as I've never spoke to them and my memory might be fading but it isn't that bad. I can only assume their confusing me with another customer.

Use wiggle, amazon or any other website you can.

Stock information on the website was inaccurate. Items were not actually in stock for a week from when the order was made. This is dishonest.

Wheelies failed to deliver my items on time. Wheelies were slow to split an order and did not send the first part on time.
No choice of delivery method and they use a woeful delivery company DX. After DX missing a delivery when someone was in all day and leaving a calling card without ringing the doorbell... DX do not deliver on the weekend and the next available delivery slot is in 4 days on a Tuesday. This is only the first part of the order. Perhaps they should stick to Royal mail.

Charge was made immediately to my card...

Considering full refund and ordering the same items from somewhere else as a message that such disorganisation is unacceptable.

I was polite over the phone, but spoke to someone quite haughty, which was unnecessary.

Added...
DX have delivered one part of the order to the wrong place and wheelies were very unhelpful over the phone. It was signed for as delivered...
Can only really enforce the message to avoid wheelies.co.uk

I saw a bike on Wheelies website. The photos included a stock photo with a basket and several item specific photos without a basket.
I called to ask if the bike came with a basket. The receptionist stated that SHE DIDN'T THINK SO. I asked to be put through to someone who could be more sure. She put me through to a guy called Josh. HE DIDN'T THINK SO EITHER. I asked if he could check. I held for a couple of seconds and he came back with a NO. I realised that I was calling between Xmas and new year and that it was close to closing time so I went on line and sent an email asking the same question. Josh came back with a No. Then, a couple of days later, he sent me an email that said "So, yes the bike comes with a basket" I ordered the bike online. When the order confirmation came through, I replied and said to please remember to include the basket. I then got a reply from Josh to say that if the bike comes with a basket then it will be delivered with one. I sent an email explaining that I only wanted to purchase the bike if it came with the basket. I called the shop and spoke the the receptionist again. She told me that the bike was being delivered tomorrow and that it is unlikely to come with a basket. I told her that I had gone to great lengths to find out if it came with a basket and that I certainly would not be accepting the delivery without one. I asked to speak to management and was told that they were on a call and that it could take 24 hours to get a call back. Shocking customer service!!!! They just can't be bothered. What an utter waste of time.

Absolutely bad service I've been waiting since July 2016 fox 36 forks which is still not here and we are now nearly January 2017 absolutely bad service keep changing my delivery days your company promised me out my talks with be here on the 29th I phoned up sorry Mr Davies your forks won't be here until the 27th of January I never buying here again

Ordered a bike on 24 October for my son's birthday on 12 November. It's 11 November and I'm still waiting. They have given me a TNT tracking number that doesn't work and I am at a loss as to understand what is going on. Regardless of the excuses, there is no reason for a delivery to take this long. I now do not trust anything I am told by them and I have to question their business model. No offer of compensation, and barely an apology. In fact the comment was 'I'm sure if you explain it to your son, he'll be fine with a delay'. He's 7, so no he won't be. One star.

Update: The company has admitted they made a mess of this and have made a significant refund on the cost of the bike. I had to collect the bike in person from the depot, but the main thing is I got it in time and I have to give credit to Wheelies for making amends. Four stars.

Hello Everyone,

Did my first buy at Wheelies, besides the very good competitive prices, this company is super premium in customer care, exceed espectations and that surprised me a lot.

Made a confusion and though my buy will be dispatch in normal 2/3 days, will be 7 days at least.

Email them and besides the fault was 100% mine, they ship my buy by UPS for i be happy and enjoy as soon as possible.

They are really a great company, you can be sure.

Unfortunately only the price for dispatch Bulky itens are higher.. Hope a second solution can be made.

Recomended A +++++

Thank you for all your support guys!

Regards
João Oliveira

I have edited my review to reflect that Wheelies have now dealt very swiftly with the issue, apologised and compensated me for the inconvenience. I had an issue with getting a free returns label, but this has been explained and sorted, so presumably a one off!

I ordered a cycle and waited for one week.It didn't arrive so i chased this up with customer services to be told they no longer stocked the cycle.
They said they could offer me the new model when they had stock at a higher cost.
Would not advise using this company. Misleading when you order and they don't contact you to let you know.

Bike was fully assembled and all I had to do was straighten the handle bars and fit the peddles and the bike was ready to go. There was not a mark on the bike and all nuts bolts and washers where tight. Great bike and great service from Wheelies. Also got a bike multi tool thrown in as well.

I ordered a bike, which was stated in stock. I received an order confirmation, however no tracking info. I then rang this company and was spoken to like an idiot by their customer service staff, who eventually found my order reference to then inform me the bike was not in stock.

I was informed once the bike was in stock they would despatch it and update me with relevant tracking info. Six days later no tracking info and another rude sarcastic customer service advisor.

10 days later, no tracking info or an update of dispatch. I did receive a missed delivery attempt though. After ringing TNT I was informed they could not give me an estimated delivery slot and would only attempt delivery 3 more times. I work full time and cannot ask for a full day off work to sit around waiting for my bike. I then rang wheelies who informed me the only way to get my bike was to travel an hour away to the depot to collect and that they would not rebook delivery, even though they failed to inform me of despatch or an update/

I can accept delays with stock and deliveries, however I can not accept rude, sarcastic and unhelpful customer service staff.

I have been using Wheelies for almost a year now since buying my latest bike from them, bike arrived just how you would expect it, professionally built with all the spares, leaflets, bleed kits neatly boxed.

Through no fault of their own I have had component issues with the bike including mech hangers, bearings and a faulty rear mech and the Team at Wheelies have been fantastic, sorting out warranty, speedy turn around and getting the bike back up and running in record time.

I'm pleased with my new bike, although it was delivered missing a small grommet which is for internally routed cables, the resulting hole is situated just above the bottom bracket & if left open would allow mud and water into the frame.
I contacted wheelies to explain my problem and was told to email pictures of the missing part which I did immediately. 24hrs later I called to find out what was happening and reassuringly I was told the manufacturer had been emailed and they were awaiting a reply, happy days!..... Or maybe not?.....10 days later I have a £1600 bike with a hole covered in tape so it is usable, I'm wondering if the emails from wheelies are delivered by carrier pigeon??... Still no reply at all. Very poor service I wouldn't use this company again.

1month after ordering an 'in stock' bike I have no bike. I received a broken bike which they told me they would replace and they had the replacement in stock for me. They now tell me they cannot find a replacement bike. I had to cancel 3 days work for delivery/collections and have spend most days over the last month being fobbed off over the phone or by email by disinterestied staff. Sent a long complaint to express this and they effectively laughed at me! They then said I couldn't return the accessories that came with my broken bike as they weren't in the original packaging. DONT USE

I have purchased several bikes from this company. I have only praise for their customer service (and products). Delivered promptly. Excellent service with regards to returns. Staff knowledge excellent, in fairness. I will stick with these guys for my next road bike (shhh, don't tell Hubby).
Highly recommended.

Providing false information on their website. Stock availability en dispatch between 3-5 days is written on their website. I placed an order on 22 August because (even now a day later it still says) bike is in stock and available.

After ordering i was informed bike will be dispatched 28 November. So they try to lure customers but cannot keep their promises.

Don't trust this company anymore. They claim 97% satisfaction score , but who nows that is false information too.

I ordered a bike on the assurance that it would be dispatched promptly, as I needed it for a touring event. I rang up on the day of the scheduled delivery and they hadn't even dispatched the bike, despite having taken the payment immediately I hasten to add! What a complete shambles they are and their phone manner is surly to the point of rudeness. THERE ARE SO MANY GOOD BIKE WEBSITES OUT THERE. DO NOT USE THIS COMPANY!

I bought a Lapierre from Wheelies last autumn and have been thoroughly impressed with everything they've done for me. From the help they gave me with my finance application (sorry for being one of THOSE awkward customers...), to arranging delivery of the bike on a day of my choosing and having it all set up and ready to go when it arrived. No joke, I've bought toasters which needed more work to set up on delivery!

Today I've been bending someone's ear about upgrades and he was very helpful over the phone (sorry I didnt catch your name). Can't wait to fit my new shiny bits. Thanks very much guys!