Subscriptions going up, so I tried to cancel mine. You cant do it online - the easy way. I had to do a 'chat' with what i assume was AI. Awful. Asked if I wanted to give them my phone number (NO, IM C... Voir plus
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Lisez les avis des autres
Just joined. Didn't check any of the checkboxes that I'm happy to receive their email spam. Right after the registration process was completed, had THREE different spam newsletters appear in my emai... Voir plus
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A very knowledgeable solicitor called me within an hour of my contacting Which? Legal. He gave me expert advice which was specifically tailored to my problem. He sent me notes in an email which I co... Voir plus
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Thought I had cancelled my subscription but money has gone out again this month...I was in the 14 day cooling off period therefore was supposed to call direct or email. This information was not clearl... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Which? has been championing the cause for consumers since 1957, asking probing questions of businesses and manufacturers, and pursuing the answers that put you in the driving seat
Coordonnées de contact
Marylebone Road, NW1 4DF, London, Royaume-Uni
- 01992 822 800
- support@which.co.uk
- www.which.co.uk
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745 avis
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A répondu à 98 % de ses avis négatifs
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This website is a scam!!!!
This website is a scam!!!!
Be careful.. I dont belive what they say as beat is really "best"
I have bought amazda car reading which magazines and online advice from them.. And guess what! Its a shitty car!!! They are liers.. Problebly get paid for fake reviws and articles!
9 juillet 2026
Avis spontané
Réponse de Which?
Hello Sham,
We're sorry to hear that you're disappointed and that you feel let down by your experience.
Our product recommendations are based on independent testing and assessments carried out by our experts. We do not accept payment from manufacturers in exchange for favourable reviews or recommendations.
We appreciate that no recommendation will be the right fit for everyone and we're sorry to hear that your vehicle has not met your expectations.
If you'd like us to investigate your experience further, please contact our Resolutions team at complaintsteam@which.co.uk.
Kind regards,
Which? Support
This relates to the Legal advice…
This relates to the Legal advice helpline for an ongoing, complex and often vexed issue with a company and lots of failing on their behalf. Ian has been helping me for several months and its a great source of help pointing me to the relevant areas of consumer law and drafting letters. Ian also always deals with me in a compassionate way - the various problems with the company have been really traumatic. He is always there as things progress. It really is appreciated and a great service and I'm glad I subscribe to it as you never know when trouble is coming!
6 juillet 2026
Avis spontané
Réponse de Which?
Hello Ben,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear how much support and guidance Ian has provided through our Which? Legal service.
We understand that dealing with complex situations can be challenging so it’s great to hear that Ian has been able to offer clear guidance, reassurance and support throughout your experience.
Thank you for being a valued member of Which? and for sharing your experience with us.
Kind regards,
Which? Support
I would give Which? no stars
I would give Which? no stars if I could. I was a member for five years, in that time I did have some good advice, but it quickly deteriorated in recent years. For a start the renewal prices were a concern. Auto renewal is the highest price, but call in and they halve that annual cost, or even reduce further to get you to stay, so desperate are they to retain their paying members.
I cancelled my membership when I realised they weren’t the “Consumers Champions” at all or indeed a powerful force for good as they call it, Quite the opposite in my view.
My issue came when I communicated with a member of the Which consumer helpline for months. This concerned a case involving a well-known Banking Society, who at the time had deceived their loyal savings customers. I was one of those customers.
I took this case to the Financial Ombudsman and all the relevant regulatory bodies. The FOS made TWO decisions in my favour against this banking Society, and I was awarded compensation and back interest by the FOS going back years.
At the time, Which? were going to help “put the word out” so other banking members could also claim back interest. We are talking vast numbers of customers possibly affected and huge amounts of money here. It was really scandalous. I don’t believe that Which? ever did this though, despite having full access to the FOS’s two decisions on the unfair procedures which I gave them access to.
I was then totally horrified to see Which? had actually nominated this same Society with their Best Banking brand of the year award! It was everywhere you looked! I would NEVER trust Which? ever again!
I literally do not believe anything that comes from them.
I even contacted Which CEO Anabel Hoult about this so-called award. Her response was dismissive, inaccurate, totally uninformed and arrogant, with no concern for consumer rights. She thought they were “good” because they kept their branches open! The fact they cheated their customers didn’t matter apparently.
The highest standards for consumers they say. What a load of misleading rubbish that really is.
So I've now reported this to The Competition and Markets Authority (CMA) and the Advertising Standards Authority (ASA). They need to be scrutinised and I hope they are.
Update from the one star response below: WE are real customers of some 40+ years of this Society! The response below simply shows a total lack of understanding or any due care of customer consumer rights yet again! This case was followed through with the Which CEO over several months. She was unconcerned and arrogant throughout as previously stated. The public should save their money!
1 mars 2026
Avis spontané
Réponse de Which?
Hello Irislily,
Thank you for taking the time to leave a review.
I'm sorry to hear you've been left disappointed with your experience. Our Which? Recommended Provider scores are based on a range of factors, including customer satisfaction, fees, features and how accounts can be managed. Customer satisfaction is based on feedback from real customers.
We also appreciate your feedback about our subscription pricing, renewal process and cancellation offers.
If you'd like us to investigate your experience further, please contact our Resolutions team at complaintsteam@which.co.uk.
Kind regards,
Which? Support
Not very informative and a 5 step…
Not very informative and a 5 step process to cancel your subscription, even worse designed to give you the impression it’s cancelled but isn’t. Avoid
30 juin 2026
Avis spontané
Réponse de Which?
Hello Mr Ewan,
Thank you for taking the time to leave a review. I'm sorry to hear you've been left disappointed with your experience.
I appreciate how frustrating it must have been to feel that cancelling your subscription was unclear and more complicated than expected. We aim to make the process as straightforward as possible, so I'm sorry that this wasn't your experience and that it left you unsure whether your subscription had been successfully cancelled.
If you'd like us to investigate what happened, please get in touch with our Resolutions Team at complaintsteam@which.co.uk and we'll be happy to look into this for you.
Kind regards,
Which? Support
Tech Support
I booked a telephone appointment with Tech Support as I had several problems which I could not sort out on my computer. After 20 minutes all was resolved. This was not the first time I have used this service from Which. I think that this service that the Which Computer Magazine provides is Absolutely Brilliant and would thoroughly recommend it.
29 juin 2026
Avis spontané
Réponse de Which?
Hello Judy,
Thank you for taking the time to share your feedback. I'm really pleased to hear you had a positive experience with one of our wonderful Which? tech advisors.
We understand how frustrating our computers and devices can be so it's great to hear you were able to sort out your teething issues in one call.
Kind regards,
Which? Support
Which Money Inheritance Consultation
My wife and I have just finished a Which Money Consultation which was tremendously helpful concerning the process of evaluating inheritance tax on an estate . Exceptional service.
29 juin 2026
Avis spontané
Réponse de Which?
Hello Neill,
Thank you for taking the time to share your feedback. I'm really pleased to hear of the positive experience you had with our Which? Money team.
We know how complex it can be to work out inheritance tax so it is great to read that the support you received made a difference.
Kind regards,
Which? Support
WHICH should do much better in recommending products
I have been a member of WHICH for a considerable number of years on and off.
Today I bought a Hisense H32A4QTUK recommended by WHICH. What WHICH didn’t tell me before I bought their recommendation was Hisense’s draconian data user policy. If you don’t agree to Hisense’s intrusive and wholly unwarranted policy, is the fact that Hisense will switch off your ability to watch any WiFi app content. The very reason you’d bought the tv in the first place!
25 juin 2026
Avis spontané
Réponse de Which?
Hello Paul,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you’ve been disappointed with your experience after purchasing the Hisense TV. We appreciate how frustrating it must be to discover that certain features depend on agreeing to their terms and conditions, particularly if this wasn’t clear at the point of purchase.
Our product reviews are based on independent testing of performance, features and value. Manufacturer terms and policies can change or vary however we understand how important this information may be when making a buying decision.
If you’d like us to look into this further, please get in touch directly with our Resolutions Team at complaintsteam@which.co.uk.
Kind regards,
Which? Support
My experience with the Legal service at…
My experience with the Legal service at Which was really positive and enabled me to progress a rather awkward situation with a solicitor, who like so many these days doesn't understand that when the public are paying for a service, they expect to get quality.
25 juin 2026
Avis spontané
Réponse de Which?
Hello John,
Thank you for taking the time to share your feedback. I'm really pleased to hear you had a positive experience with our Which? Legal Service and that it helped you move your situation forward.
We know how frustrating and difficult these kind of situations can be so it's great to hear the support you received made a difference.
Kind regards,
Which? Support
Consumer champion in name only
Consumer champion in name only
After I challenged Which? as to why my Direct Debit had doubled, I was told a refund would be issued. More than ten days later, I am still waiting for the money.
What was most frustrating was the complete lack of ownership. When I challenged this, I simply got a "computer says no" response, with staff repeatedly telling me it was simply a banking process and beyond their control.
Mistakes happen, but good customer service is about putting things right quickly and keeping customers informed. That simply didn't happen here.
The irony is that Which? positions itself as a consumer champion. Based on this experience, I certainly didn't feel like the consumer was being championed.
25 juin 2026
Avis spontané
Réponse de Which?
Hello Cat
Thank you for taking the time to leave a review. I'm sorry to hear you've been left disappointed with your experience.
I appreciate how frustrating it must have been waiting for a refund and to feel your concerns weren't fully addressed. While refunds can take up to 14 working days to reach your account, I understand why you were looking for clearer communication and updates along the way.
If you'd like us to investigate your experience further, please get in touch with our Resolutions Team at complaintsteam@which.co.uk and we'll be happy to look into this for you.
Kind regards,
Which? Support
Immediate apology from my local authority.
With the help of a template my problem with the local authority was resolved within hours of the phone consultation with the Which? adviser. I received an apology from the local authority almost immediately after I issued notice of a formal complaint and agreed to take the matter no further.
24 juin 2026
Avis spontané
Réponse de Which?
Hello Margaret,
Thank you for taking the time to leave us a review.
It's great to hear that we were able to help you resolve the issue so quickly and that the template and advice provided helped you achieve a positive outcome with your local authority.
We're really pleased to know that the support you received gave you the confidence to raise your concerns and get the matter resolved.
Thank you for choosing Which? and for sharing your experience.
Kind regards,
Which? Support
Well they’ve gone right down hill.
Well they’ve gone right down hill.
Was recommended to look up WHICH for GPS trackers ( dogs safety).
Top of the list a Lithuanian company calling itself various including ITagPro and Commerce Core.
Both reviewed on trustpilot as scam companies. The thing is the email they provided me with on the 11.06.26 after they had taken my money and charged me for three trackers, when all I needed were two- the email link bounced .
I knew then there was/ is a problem.
I require a full refund via pay pal without further delay.
Even on Google the reviews for commerce core are terrible .
Why FFS are there so many unscrupulous criminal thugs spending their days ripping people off?
11 juin 2026
Avis spontané
Réponse de Which?
Hello Bunyan,
Thank you for taking the time to leave us a review. We're sorry to hear that you were disappointed with your experience and appreciate you sharing your feedback.
We take the integrity of our recommendations very seriously and are concerned to hear about the issues you've described, including the ordering process and the difficulties you experienced when trying to contact the company.
If you'd like us to look into this further, please contact our Resolutions Team at complaintsteam@which.co.uk and they'll be happy to investigate the concerns you've raised.
Kind regards,
Which? Support
Not on the consumer’s side!
Whilst the service was quite good I noticed that the renewal was for twice the price. Nowhere did the email show the increase, just the new cost and if it were an ordinary renewal.
If you start the cancellation process they drop the price right down again, which suggests they were trying it on, exploiting my busyness. I wrote to tell them how I felt and received no reply. So much for the consumer champion.
5 mai 2026
Avis spontané
Réponse de Which?
Hi Nick,
Thank you for taking the time to leave us a review. We're sorry to hear you were disappointed with your recent subscription renewal experience.
We aim to be transparent about subscription pricing and renewal costs, and we appreciate your feedback regarding the information provided in the renewal email. We also understand your concerns about the offers available during the cancellation process.
If you would like your experience to be looked into and investigated further, please feel free to send a brief summary of your concerns to our Resolutions Team at [complaintsteam@which.co.uk](mailto:complaintsteam@which.co.uk).
Kind regards,
Which? Support
Which Legal Service
I have recently used Which Legal Services for assistance with a Probate application and have been assisted by legal advisor Ben who has provided me with excellent and invaluable guidance including form filling advice throughout telephone sessions. I received clear and concise guidance in a very clear and understandable way. As an older person who is a bit slower than I was my needs to go over things was met with understanding and patience and care. I cannot thank Ben enough and am happy to highly recommend Which for a great Legal Service at a very reasonable cost.
28 mai 2026
Avis spontané
Réponse de Which?
Hi Eileen,
Thank you so much for taking the time to leave us a review.
It's brilliant to read that Ben has provided you with great support during the appointments with him. We are very glad to hear you are pleased with the level of service you recieved also, and will be sure to pass on these comments.
If you need anything else, please don't hesitate to reach out. Our team will be more than happy to help!
Kind regards,
Which? Support
Tech Support for my computer
Keifer did a terrific job taking control of my computer and deleting antivirus popup ads which prevented me from using my email. He advised me on the best antivirus software and installed it - he also upgraded my computer to Windows 11. My computer is now running well and I am very pleased with the service Keifer provided.
28 mai 2026
Avis spontané
Réponse de Which?
Hi there Margaret,
Thank you so much for taking the time to leave us a review.
It's brilliant to read that Kiefer managed to advise and help you with your technical issue. We are very glad to hear you are pleased with the level of service you recieved also, and will be sure to pass on these comments.
If you need anything else, please don't hesitate to reach out. Our team will be more than happy to help!
Kind regards,
Which? Support
Insect Repellent misinformation
Frequently publishes misinformation. Most recently with their insect repellent guide which veered significantly for WHO GUIDELINES FOR TESTING. Indeed it is so inaccurate the head of vector control at The London School of Hygiene & Tropical Medicine, Prof. James Logan wrote to Which! to complain about the publication of their so called results, “which make no sense.” At least one insect repellent Co has asked for corrections & a retraction of their inaccuracies, but although they published a small apology they didn’t correct the other mistakes.
Which! Are not a member of The Press Council & are thus pretty much a law unto themselves!
Back in the 70’s I used to rate them but nowadays they cannot be trusted.
10 avril 2026
Avis spontané
Réponse de Which?
Hi Howard,
Thank you for taking the time to leave us a review. We're sorry to hear you have recently had a poor experience with some of our content guides, in particular with our insect repellent guide.
When testing, we bought all of the insect repellents and used an independent lab to test them. Aside from how good the repellents are at keeping insects at bay, we also checked the safety profile of the ingredients and rated the usefulness of the information on the packaging to help determine our results.
If you would like your experience looked into and investigated, please feel free to send a brief summary of your experience to our Resolutions Team at complaintsteam@which.co.uk.
Kind regards,
Which? Support
First time using Tech Support
This was the first time I have used Tech support. I had a particular problem with spam messages which I could not clear off my laptop. In addition I need to upgrade my laptop and desktop to newer versions because they are old and keep falling over.
Connor was simply brilliant. He knew his subject, took over my computer, sorted out the problems with ease and confidence.
His advice and recommendations about replacement computers was invaluable.
I shall certainly use this service again if I have problems.
22 mai 2026
Avis spontané
Réponse de Which?
Hi there John,
Thank you for taking the time to leave a review. It's great to hear you have had such a positive experience using our Tech Support service recently.
We are glad to hear that Conor was able to help sort the issues you were having, and we will be sure to share your comments with them.
We look forward to supporting you with whatever you need next!
Kind regards,
Which? Support
THE PERSON I SPOKE TO WAS VERY PLEASANT…
THE PERSON I SPOKE TO WAS VERY PLEASANT AND PINPOINTED THE ISSUE QUICKLY. FIRST TIME I HAVE USED WHICH? TECH SUPPORT AND I WAS VERY IMPRESSED WITH THE SERVICE
20 mai 2026
Avis spontané
Réponse de Which?
Hi there Yvonne,
Thank you so much for taking the time to leave a review. We truly appreciate it and are happy to hear you have had such a positive experience with our Tech Support team.
We are so glad to hear that the advisor you spoke to managed to help you with your technical issue.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Which? Support
Beware
Beware
I no longer subscribe because my experience with their recommended companies like Octopus energy has been dismal.
The Consumers' Association (which trades as Which?) currently pays its CEO, a total remuneration package of about £387,000 to £395,000 a year
Re response.
26% unhappy customers is shocking considering the amount of customers. Perhaps a better recommendation would be best of a lot
19 mai 2026
Avis spontané
Réponse de Which?
Hi Mr B,
Thank you for taking the time to leave a review. We're very sorry to hear that you have experienced such a frustrating time as an Octopus Energy customer.
The decision to award Recommended Provider status to Octopus is based on the views of consumers - it achieved a customer satisfaction score of 74% in our latest survey, the highest of all energy companies surveyed. However, we appreciate that not everyone will have the same experience, and we are sorry to hear yours has been less than expected.
Kind regards,
Which? Support
Poor recommendation for best induction…
Poor recommendation for best induction hob. It's the worst hob I've ever had. The controls are near the pan areas and a pan can turn on other zones if it moves over the controls (an inch away). This is a fire risk if a pan is on that zone! Clearly, nobody actually trials the equipment they review.
From the reply, it's clear that safety is not a consideration. So, buyer beware of superficial reviews.
19 mai 2025
Avis spontané
Réponse de Which?
Hi Chris,
Thank you for taking the time to leave a review. We're sorry to hear you have had a negative experience with one of our Which? recommended induction hobs.
Our Best Buy recommendations have to do well in our rigorous testing and assessments before earning the Best Buy status. For induction hobs specifically, they must excel at heating quickly and be good at low-temperature simmering. They will also distribute heat evenly across the burner/cooking zone; these are what make up crucial parts of our hobs testing process. You can read more about how our team tests hobs here: https://www.which.co.uk/reviews/hobs/article/how-we-test-hobs-aSDd28Q7aycS
If you would like our team to look further into your specific experience in this instance, please feel free to email our Resolutions Team at complaintsteam@which.co.uk with details of your experience so we can investigate this fully.
Kind regards,
Which? Support
Thought I had cancelled my subscription…
Thought I had cancelled my subscription but money has gone out again this month...I was in the 14 day cooling off period therefore was supposed to call direct or email. This information was not clearly visible on the website, you have to specifically open another drop down to get to the information required. Think how much money they will be making just by each person paying for an extra month they didn't want/need....grrrrr
14 mai 2026
Avis spontané
Réponse de Which?
Hello C Lang,
Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with your cancellation experience and that the information around cooling off cancellations did not feel clear to you.
We appreciate and value all member feedback. We note your comments regarding the visibility of the guidance provided during the cancellation journey, including the information advising members in their cooling off period to contact our Member Services team directly. We’re sorry this was not clearer from your perspective and understand your frustration.
Thank you again for sharing your feedback and we’ll ensure your comments are passed onto the relevant team for review.
Kind regards,
Which? Support
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