Talking face to face to Rick & Sarah who sorted out my problem in 10 minutes after 3 weeks of phone calls & emails with customer services that were a complete waste of time
L'entreprise a répondu
Établissement
Changer d'établissementShripney Road, Unit 1, Railside Retail Park, Bognor Regis Hampshire, PO22 9NG, GB
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L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Bognor Regis
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Shripney Road, Unit 1, Railside Retail Park, Bognor Regis, Hampshire, PO22 9NG, Royaume-Uni
- +441243628086
4,1
Bien
66 avis
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A job well done at all stages, but with reservations on not being able to see a displayed shower and screen
The experience with the Design Department was perfect. Pierre was patient and helpful at all stages. The same applies to Paul Crowley, the installer. We cannot complain about our purchase or the installation. However, the shower size was a guess by us as there were no displayed showers in the Wickes showroom. When we first tried it out we realised the shower and more particularly, the enclosure was too small for us. We intend ordering a larger shower tray to replace the current fitted shower and hope Wickes will understand our dilemma and be sympathetic with us.
Finally, I want to reiterate our thanks for a good job, but sadly we assumed the ordered shower would be large enough.
21 septembre 2024
Avis spontané
Réponse de Wickes - Bognor Regis
Hi, Paul. Thank you for taking the time to share your review. I'm happy to hear that, Pierre, was patient and helpful throughout your design appointment. I'm also pleased to see that your installer, Paul, completed the works to a good standard. Regarding the issues with your shower being too small, I would recommend that you contact the store you placed your order in, so they can speak with you regarding this. Thank you again for your valuable feedback. - Scott H
I have recently moved house and changed…
I have recently moved house and changed email addresses and could not get my Trade Pro account to work properly. Andy was very helpful and got it sorted in a matter of minutes!
23 septembre 2024
Avis spontané
Réponse de Wickes - Bognor Regis
Hi There, thanks for taking the time to share this feedback. RD
Very quick speedy service and a good…
Very quick speedy service and a good price for 3x compost bags.
23 août 2024
Avis spontané
Réponse de Wickes - Bognor Regis
Hi Guest,
Thanks for taking the time to share your feedback with us. - SF
staff would rather converse on headsets than with customers
We went in store on Saturday 20/07 to make a purchase. We were served by a lad who was talking throughout our transaction on his headset. We had to 'interrupt' him to ask questions about prices and his attitude made us feel like we had interrupted him. He continued to speak and each time we needed to ask, we were met with him offering an apology to whoever he was talking to on his headset.
The only time he spoke to us was to ask if we had a trade card. I asked him a question re the trade card and he was so busy engaged in conversation that he simply repeated the question rather than answering my query.
I told him that I was not impressed with his attitude and the rudeness of having a conversation whilst serving. He did not apologise or say anything. When we paid for our items (nearly £50), he handed us our receipt with no thank you or goodbye.
We will seriously reconsider using Wickes in Bognor Regis again if that's the attitude of the sales team.
20 juillet 2024
Avis spontané
Réponse de Wickes - Bognor Regis
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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