Wickes - Hall Green Avis 

We'd planned on buying a kitchen from a well known trade merchant we've used previously, but our builder told us to check Wickes too. So glad we did! Our design consultant, Ash, was brilliant in helping us design a great looking kitchen in our budget. He has a strong eye for design and gave suggestions that tie in well to our house. Ash pointed out key areas where we could save and areas where a little spend enhanced the space. He listens to clients and helps them reach their goal in budget and scope. 💯 percent reccomended

Came in to look at kitchens and was very pleased with the help I got Krish is a credit to the team thank you for all your help

This is an updated version of a previous review that was removed (by the individual), apparently for containing personal information. So, in this version, I’ll refer to the individual involved simply as “the designer.” Interestingly, “the designer” has no problem being publicly identified when it was for positive reviews. Draw your own conclusions.

We approached Wickes Hall Green to design and install a new kitchen. We met Jon, the store manager — professional and helpful — and were assigned “the designer”. According to them, they were the top designer in the branch, boasting hundreds of five-star reviews — more than all the other designers combined.

A home visit followed. Measurements were taken, including one very important detail — a large structural pillar, which we pointed out clearly and repeatedly. It was noted in the design.

We agreed on the kitchen, paid, and were told we could make changes easily. Shortly after, we requested a change: swap out the larder unit for more workspace and a cupboard. “The designer” said this was no problem, revised the designs, collected updated payment, and confirmed everything was ready for delivery.

Before delivery, “the designer” asked us to leave a five-star review (another one for the collection).

But when the kitchen arrived, it was the original design — larder unit included — and the island was too large, making the layout unworkable. We contacted “the designer” several times. It took three days to get a response. He did visit in person after that to meet with our builder and fitter.

That’s when it became clear:
• The updated design was never submitted to Wickes fulfilment
• The pillar was not accounted for at all — making several units unusable
• The new layout required more worktop than what was delivered
• We were missing plinths, fixtures, and fittings
• Nearly £800 worth of items were wasted

“The designer” admitted fault but gave little else in the way of support. He went quiet again. Calls, emails, and messages to the store were ignored. At one point I joked about using a carrier pigeon or an Ouija board just to get a reply. I had to physically return to the store multiple times just to get updates.

Thankfully, Jon (store manager) and another helpful designer stepped in. They arranged refunds for the unusable items and helped correct several issues. Without them, this would’ve been a complete disaster.

⸻

🧾 In Summary:

We spent over £10,000 and ended up with:
• Unusable units
• Incomplete fittings
• Delays
• Stress
• And a designer more focused on chasing five-star reviews than resolving mistakes.

To “the designer”: you might consider a refresher course in kitchen measurement, design accuracy, and customer service — ideally one that includes how to spot a very obvious pillar.

To Wickes: this individual is undermining your brand. Customers deserve better — and thankfully, Jon and his team showed us that some people still care about getting it right.

good morning, i visted my local branch yesterday in Hall Green, after struggling to find what i was looking for. 2 staff members Eva and Heather came to the rescue. They helped me throughout my search of kitchen accessories, were polite and respectful. They could see i was struggling with finding accessories i needed and were very helpful. thank you to both and other staff that helped. much appreciated.

I've taken sometime to write this review mainly because it was difficult to come up with enough superlatives to describe the experience we had when buying a new kitchen from Wickes. The quality of the units, appliances and the accessories is of a very high standard, the delivery and packaging first class, but better than this was the actual design produced for us by Richard Probert. He is a true proffesional taking time to listen to our requirements and paying close attention to our budget, I fitted the kitchen myself and dimensionally it was millimetre perfect. any queries I had during the fitment Richard was on hand with expert advice. My wife and I would very much like to thank both Richard and Wickes for the whole experience

I received my kitchen and it was nothing like what was shown in my design drawing. The designer admitted to making a mistake, but by then it was too late. The kitchen had to be chopped up and reconfigured to fit the space, and it’s far from the kitchen I dreamed of or paid for.

Even worse, some items shown in the design were never delivered, and I was later told I hadn’t paid for them. Why include them in the plan at all if they weren’t part of the final quote? I’m now being asked to pay for additional items just to make the kitchen usable this feels like blatant false advertising, or worse, a trap to force you into paying more midway through when you’re stuck with a half-fitted kitchen. This is tantamount to coercion.

Ordering from Wickes has been the biggest mistake of my life. As a first-time solo homebuyer, this was meant to be a proud moment instead, it’s been heartbreaking. I’ve cried more times than I can count. They have wasted my time, my money, and ruined my kitchen.

I now have weird gaps and awkward spaces because they didn’t properly account for the layout of my walls, and the entire kitchen feels like a botched job. I wouldn’t wish this experience on anyone.

Hayley the new girl on check outs.. I thought I lost my wallet went back the store this afternoon spoke to Hayley and and Co worker who tried to help as much as possible whilst dealing with customers at the same time ! Checked everywhere for me .. return to site and found my wallet ! Buried under my tools .. Thank you again for being patient and professional young lady . Great store staff are brillant .. been shopping here the last 30 years.

The service was excellent and Krush was exceptional help.
We found everything we needed with some help from store staff.

We came to enquire about kitchen units. Richard was extremely knowledgeable and made lots of useful suggestions. The whole process was quick and efficient. Thank you Richard.

If I could give 6 stars, I would!

Richard was firstly, extremely welcoming and had an infectious energy around him.

From that moment, we got down to the nitty gritty: the budget, the style, the appliances etc, you name it, we went through it in detail.

He’s one of the rare salesmen who has your best interest and budget at heart. He works extremely hard to get you, not only the best price but, the best quality as well.

On top of all of that, he’s a secret DANCE DJ TOO! Can this guy get any better? Make sure you ask to hear his latest music!

He’s a brilliant guy and we can’t wait to see our beautifully designed kitchen into practice.

Thanks Rich!

Booked in for a kitchen design last week with Richard and was not disappointed. An amazing experience. Richard was so helpful and informative about what was available. Put together a perfect kitchen. Literally sold me a package without any pressure or hard sales techniques. Would highly recommend. Looking forward to seeing the finished article

I contacted Hall Green Wickes to arrange a design appointment. I was able to and pictures by Whatsap which saved time and Richard gave me loads of options which suited my budget. We then went for an in store appointment where Richard talked us through a range of options. We are both really happy with the service Richard has provided and are excited to get our new kitchen installed.

Brilliant service
Completely upfront and honest no messing

Our kitchen was incredibly awkward to design and Richard has done a brilliant job to make the room work

lisa was amazing friendly polite and professional she done a really good job and fantastic customer service give the women a bonus she fantastic at her job she did my design fantastic and gave good advice with the kitchen layout very happy with the service and experience

Just bought a kitchen from wickes, Richard aided us in the process from the beginning till the end. He came and measured our kitchen in a professional manner and booked us for the nearest desgin appointment in the store, where he sat and listened to all of our wants which he accommodated really well while also inputting his expert knowledge which was largely appreciated. Richard is an assets to Wickes and I will definitely recommend wickes solely based off my experience with dealing with Richard.

Kitchen designer of the year
Richard has been really helpful and patient with us whilst we have been choosing/designing our kitchen. He gave us tips and gave ideas of things we hadn’t even thought of! He goes over and beyond and this 5 star review is to show wickes/Richard how much his support has meant to me and my husband.

Great service provided by Richard Probert at Hall Green branch today. He was honest, straightforward talking and informative. He took the time in explaining each step of providing a bathroom replacement quote and answered our questions in a professional but easy to understand way. No pressure selling. Thank you Richard.

Outstanding service from Richard Probert, lead kitchen designer at Wickes Hall Green. Have had multiple kitchens designed by him and each time the experience has been faultless from design stage to delivery!

I had an excellent kitchen design experience from Richard Probert at Hall Green Birmingham. Very knowledgeable, supportive, patient(!) and professional so the whole experience to arrange the kitchen was smooth and pleasant. Highly recommend

Had an excellent design drawn up from Design Consultant Richard Probert at Hall Green Birmingham, and what an brilliant experience with a very professional and informed kitchen designer will strongly recommend.