Wickes - Hall Green Avis 

We had been anticipating a kitchen refit, and replace the old one, which we purchased from Wickes over 22 years ago. However the carcasses were in good order and required door replacements, new soft close hinges, new pelmets, kick boards, Handles, etc... We spoke to Richard Probert, from the kitchen department Hall Green who quickly and fully understood exactly what we required. A new order was compiled with Richards help which when delivered amounted to 105 boxes of components. I have now fitted the new kitchen and my wife and I are absolutely over the moon, the ease and simplicity of ordering to delivery was second to none. Many customers I imagine would be quick to criticise but slow to praise, We have nothing but praise for the service and the attention we received from Richard from the onset. We feel this is the best money we have ever spent, in regards to service follow up and quality of the result. Thank you Richard you are a great ambassador for the Wickes Brand.

Richard Probert from Hall Green store was fantastic to say the least.

Excellent customer service, knew & delivers exactly what we required rather than ‘up-selling’ our kitchen.

Will definitely only be sourcing our kitchens from Wickes, because of his customer service alone.

New bathroom and kitchen over 25k spent appalling customer service from customer relations - Wickes assigned an absolute cowboy who damaged our property and did such a poor job of the installation it had to be ripped out and started again by a Wickes corrective fitter. Cowboy sub contractor overcharged us and we took them to court- they didn’t show ! A CCJ stands against them with thousands owed yet they haven’t paid. Wickes still continue to employ them even knowing this.
The corrections - had to chase Wickes customer relations for 11months , they finally sorted it a year later.
The thousands pounds worth of damage to our house from the installations and corrective process even after saying they would resolve at the end of we documented everything turned out to be a lie! Wickes took no responsibility for as “their contractors are sub contractors “ NEVER EVER use Wickes anywhere in Birmingham and surrounding areas and NEVER EVER use one of their sub contractors! absolute cowboys and thieves who have no idea what they are doing and happily damage your property and refuse to pay court judgements. I tell this to everyone I meet Wickes are despicable and do not deserve to trade with how they treat their customers. You have been warned.

I got my kitchen from Wicks Hall Green and Richard Probert was really friendly and helpful. His design suggestions were great it not only looked good but suggested how we can create maximum space in the kitchen.

I wish there was a minus option in rating the costumer service in this place. I ordered 6 bags of soil which i needed support in loading in car. The old lady gave me a go saying i need to bring someone in with me to do it and there workers can't. Anyway after she got one of her workers to load in car for me which even him had a proper strop threw in my boot didn't balance properly and said its done and just walked off. Who even gave these guys a job without even knowing or delivering proper customer service. Honestly never have i seen it so bad!