Wickes - Sevenoaks Avis 

As a trade member of Wickes I’m frequently in the shop. The staff are always friendly and helpful but I would like to give an extra shout out to Les 👍🏻 He has to be the most friendly and knowledgeable man in there and is always at hand to assist 👏🏻 We’ll done Les and if the upper management read these reviews? He deserves recognition and a little bit extra in his pay packet 🙏🏻

Visited on the evening of 18th Aug 2025. Got most things I needed though not all (hence 4 stars)
I had a list of items about which I had no clue. Kyle was friendly and helped me enormously.

I went to Wickes in Sevenoaks to get some advice and materials for laying slabs for the first time.
Very impressed with the store as it was clean and well organised.
Spoke to Paul who had a foundation of knowledge and advice on laying slabs, how to get them level and the best materials to use for my project. Paul was both friendly and approachable and was happy to leave what he was doing to help me on my endeavour.

Wickes Sevenoaks, through their Community Programme, supplied a kitchen for our Poverest Allotment Community Hub. Thanks to their support (especially their colleague Paul Wray) we will finally have an amazing community hub that will host events, talks and social gatherings. Superb.

As part of their community outreach programme, Wickes donated items for our gardening club, enabling our pupils to grow fruit and vegetables and enjoy seeing the benefits of spending time outdoors and being productive. I would encourage other schools to get in touch to see how Wickes can help them.

We had a new kitchen fitted recently. We were very impressed with the service overall. The installers were TJR KITCHENS & BATHROOMS. THEY were excellent. I can’t fault them. I would strongly recommend them . However there has been a considerable delay in removing the old kitchen waste since completion of installation. It’s disappointing

Co-ordination team couldn’t organise a piss up in a brewery, my dad had to organise everything with installers. They failed to remove a contact number from their system which meant missed delivery and constant calls and messages whilst I was about to go into labour despite being asked on multiple occasions to remove it. The installer ruined my worktop and other parts of the kitchen, I have been trying to get this resolved since the end of March and got nowhere. Finally I asked for details on how to raise a complaint and the adviser ignored my request and just said they were extremely busy which is something you can’t do.This company has caused me nothing but stress!!!

Shocking! Two separate deliveries, two consecutive weeks - both coming from the Sevenoaks store and neither turned up. No one bothered to call me. Had no issues at all when stock is sent from the Tunbridge Wells branch. Absolute useless! Why bother texting a delivery window if you have no intention of delivering between these times?

My husband and I ordered a bespoke kitchen from an in store consultation, paid in full, and arranged a delivery date online.
On the arranged delivery day however, our kitchen didn't turn up. When we called Wickes Customer Services, we were told that the computer system had erroneously cancelled the delivery! They re-arranged the delivery for two weeks later (earliest date available).
We asked again for small delivery vehicle as we live in a country lane. However, a large delivery truck turned up, and the driver refused to unload the kitchen, as he said that "the van may cause an obstruction." However, a large car managed to pass the van while my husband spoke to the driver through the cab window?

It was only a helpful Customer Services person called Adam, who turned the situation around, by organising another delivery the following day in two small vans.

I was a bit sceptical as to whether this would happen, but I can confirm that Wickes came through for us on the third delivery attempt.

Sevenoaks branch were very kind donating plants for the garden at a local Hospice .. thank you Isabella and the team

Superb service from the entire team who went above and beyond to help arrange, set aside and load a bulky order. Totally personable and friendly service. Brilliant that I was able to call up directly and check that my order was ready. Fantastic experience, thanks!!

Absolutely brilliant customer service with people that know what they are talking about. Many thanks to Callum and James with an extra special thanks to Kyle for all his efforts and going the extra mile

Big thank you to Kayleigh who helped with a bathroom sink problem.
Very good professional service which will keep our custom. Well done.

Very friendly service and extremely helpful advice in the Sevenoaks store from Kyle. Thank you very much.

I was served by Callum and he is great to deal with and very helpful.
Great store, always has good stock but the only thing that lets the place down is the parking due to hoards of people going to Pure Gym.

Again, great service

Couldn't find the product I was looking for so asked a member of staff his name was Mick , he went above and beyond to find it , took him about 10 minutes to find my product I was looking for a very helpful member of staff..

Kyle was very helpful today in store, we couldn’t work out for the life of us where to find the mirror fixings. He spent a lot of time with us to try and help. Very polite too. Thank you ☺️

Hi, I visited the store this morning and was helped by Kyle, an amiable, knowledgeable a young man who really couldn't do enough to help. It really made an enormous difference to be served by someone who knew immediately what I asked for and where to find it. He was able to reel off redwood pine sizes without trying. Wonderful!!

JAMES the manager helped us and we couldn't be more pleased he was so helpful and polite it was a joy to shop at this store at Otford Sevenoaks

Great selection in store of just about everything. Very important now that the local Homebase store is closing. This time in Wickes I just bought work gloves. Callum at the checkout was very pleasant and helpful.
Could not have asked fdor more.