Wickes Avis 

We have recently completed a kitchen project with Wickes, and I wanted to recognise the exceptional service we received from Adam Weston at the Longwell Green store.

Our building project was delayed, meaning that almost two years passed between our initial kitchen consultation and the final installation of our worktops. Throughout that entire period, Adam was consistently helpful, patient and professional.

He dealt with numerous revisions to our order, answered queries from our installer, visited our property on several occasions to help resolve issues, and kept in regular contact to make sure everything was progressing smoothly. He even went out of his way to help us on his days off. When parts were missing, he arranged prompt replacements, and he also organised returns of items we no longer needed quickly and efficiently.

Building projects inevitably have their challenges, but Adam’s commitment, attention to detail and genuine care for his customers made the whole experience far less stressful than it could have been.

Outstanding customer service has become increasingly rare, which is why I wanted to take the time to recognise it when I experienced it. Adam is a tremendous asset to Wickes, and I hope the company recognises the difference he makes. Thank you, Adam, for everything you did to help us.

We had our kitchen designed and all costs involved by Sarah at wycombe store. She was great absolutely what we needed after being messed around by other suppliers.

2 days before the kitchen and appliances were ment to be delivered we went away on holiday so the work could be carried out. I recived a voice mail saying please can you book a slot for delivery even though I had confirmation via txt and email.

Long story short head office said its there fault but can't deliver on the date that had been given. Managed to get private transport but still not everything was delivered. It was a damn nightmare trying to talk to customer service and not really helping without going mental at them.

Kitchen is very good apart from the caskets are not the best by any standards. But happy with the final finish.

Sarah was a professional through out the whole process (shame it was her day/s off when delivery issues happened. ) As soon as Sarah was in everything got sorted personally deliverd missing and damaged components.

Sarah is amazing.......would use her over and over again as and when I need. Sarah has also helped personal friends with their kitchen and are very happy.

Sarah 5********

Wickes delivery was an absolute joke.

GET SARAH HER OWN STORE!!!!

We had a bathroom designed in store by Neill Stevens
Neill was very knowledgeable and helpful to get us the design just right
After fitting care was also second to none
Michael and Debbie Burnell
Long Eaton

Good service by oliur in store

Sue at the Bury store was helpful, polite and just a generally lovely person to deal with. Thanks for helping me decide on the right paint/primer to buy for my railings.

Manjit served me and told me about an offer that would save me some money I went back and got another tub in the multi buy. Thank you for saving me some money

Thank you Mithilesh for your time in looking up answers to my questions and for your advice.
You have excellent customer service skills.
I really appreciated your help today.

Friendly staff member David at Hinckley store.
Always a smile on his face and happy to help.
Advised on what paint to get as I was quite confused.

Absolutely fantastic service today with Shaun McLoughlin one of the design consultants in the Warrington branch. He was super efficient and listened to everything I wanted. He picked up a previous design so not a straight forward appointment and was just brilliant. Kitchen designed and ordered - fabulous. Thanks so much Shaun!

Been to Wicks in Bury to buy paint.
Was able to buy some colours off the shelf but needed two colours to be mixed.
Spoke to an extremely helpful member of staff, James. He explained the procedure and the price and checked that we were happy. We were. James mixed the paint and also said if we needed more of the same to take a photo of the sticker that he put on the tin and we would get the exact match. Very helpful plus the paint was on offer.
Didn't wait long and very good service from James.

Spear and Jackson recommended we can buy a rechargeable battery for our hedge trimmer in Wickes our nearest store Bournemouth. It was the worst customer service we experienced from an olderly man accused of language communication and not wanting to help as he made it clear he wanted to go for his lunch break. He told us to go to Christchurch branch.
What a difference in customer service? The young guy "Matt" he was such a breath of fresh air. He couldn't do enough to help us . I asked if we try the battery on our charger, nothing was too much for him. It definitely worth to travel a few extra miles to get to Christchurch Wickes in future but never set foot in Bournemouth store again after the awful customer service.

I was in Wickes today and Mithilsh was helping me with a question about an item for my new house Wickes didn’t stock it so he was using his phone to show me where I could buy it from another store when another customer interrupted us and was being really annoying for no reason he handled it really well stayed calm and polite the whole time and still gave me great customer service just wanted to say thanks and recoginse him for how proffesional he was

Very good experience helpful staff Pinny and Shashi would recommend!

I came in store today to purchase some screws and was met by some excellent customer service by pinny and shashi and help me out greatly xxx

Girls are amazing at the front. Pinny Shashi and jools are doing amazing work. Well done

Karen was able to help me find what I needed as the items were not in the actual paint section. If, Karen had not shown me I would have had to buy a different colour which I did not want. Thank you.

Visited Wickes in Hall Green twice in two days to get some paint mixed and Eva served me on both days. She was really friendly and very efficient, taking care to ensure I got exactly what I needed and even offering a discount based on damage goods. Exceptional service, thank you Eva!

Found what I was looking for very easily at the Maidstone branch. Staff were friendly and informative in particular Jim, who was very helpful. A good range of products and competitive prices. Would highly recommend 👌.

Thanks Jadia for excellent custoner service and assistance

We had a bathroom designed and installed by Wickes. The initial design appointment was good, and the range and quality of products has also been high. However, anything related to installation and communication has been awful. It started with having to chase our design consultant for a final appointment after we had paid to confirm final details and correct some minor errors.

Delivery: We were consistently contacted saying we would have items delivered several months before they were due and had to send a lot of phone calls and emails to rectify this. We also never spoke to the same person twice, a consistent theme with Wickes. Eventually things were delivered roughly on time, but in multiple orders, with some duplicates and some missing items which we had to chase. Also, we found that our design consultant ordered around twice as many tiles as we needed, which we had to return ourselves.

Installation: The installation by a Wickes-provided installer started late, and then took longer than we were promised, despite being told the original timescale was more than sufficient. The installer was difficult to get hold of, and when they had to come back to ‘finish things off’ they ended up not coming when agreed several times.

Grout defect: Subsequently we’ve had problems with the grout on all the tiles (wall and floor) leading to grout running and staining the tiles. The installer was unable to rectify this. Despite contacting Wickes several months ago to report this defect, we are no closer to this being resolved.

Leak defect: Two months after installation we suffered a water leak from the new bath and shower, damaging the floor and ceiling below and requiring an emergence plumber.
The way Wickes have dealt with this defect has been shambolic - they are very difficult to get hold of, are refusing to refund our emergency plumbing costs despite us providing evidence and again we are no closer to any issue being resolved. They are reluctant to communicate via email or schedule phone calls (rather than phoning from unknown numbers during the work day) and have tried to insist on original installer being sent back to ‘fix’ their defective work. Once again we can’t speak to the same person more than once and we are no closer to having issues resolved.

I would buy products from Wickes again but absolutely not engage with anything around customer service or install.