Wickes Avis 

Ordered tiles for bathroom, delivery did not arrive and then scheduled for next day didnt arrive. Requested refund, the delivery company attempted to deliver and refused. Have been waiting for refund for 2 weeks keep fobing me off. Wickes has been good in the past but this experience has put me off, use somebody else for large items!

What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your experience of shopping at Wickes positive.
Watch out Wickes someone will snap her up and make her an offer she can't refuse 😂

Ive been served by Sue 2 days in a row and shes been absolutely amazing. A real credit to the store. Thank you

Zoe at Bedford Wickes could not have been more helpful, she solved a problem I had with arranging a delivery. Thank you for being so kind and friendly.

As a keen do it yourselfer I have made many trips to Wickes in Chatham and found them very helpful, especially with lifting and loading heavy goods. Not so in Sittingboure. I asked for advice for the best product to use. I was given the wrong information and a cursory wave of where to go. No offer of help with heavy lifting even though I am elderly. The store was not busy. The product itself, when I chose the correct one, was fine. 17/7 Someone called Dylan has just replied saying sorry about my experience in Chatham store- he didn't read my review correctly, Chatham store was fine. It was the Sittingbourne store I was reviewing!

Above and beyond....
I have to say that when you get great service from a National business like Wickes it needs telling! Louie at the Wickes store in East Grinstead was exceptionally helpful when we required a large amount (probably 10x what they ordinarily stock) and made sure that he kept me updated as we progressed the order. He ordered the stock on the Wickes system and made sure the moment the stock landed he let me know. Louie, you're a STAR thank you. You made the difference, keep it up!

Had a great experience today at Perry Barr. Lovely lady served me called pinny and jas

I originally ordered paint from Wickes on 30 June. Unfortunately, part of my order was missing, leaving me unable to finish decorating my bedroom.

Over the following weeks, I had to repeatedly chase customer services for updates. I was initially told the courier was being investigated, but after continued chasing I was eventually informed that the missing paint had actually been returned to the Wickes warehouse. I was never proactively told this.

I was asked to provide delivery dates for a replacement, which I did immediately, but my email went unanswered. I also submitted a formal complaint, which received no response. After waiting again with no update, I eventually called Wickes myself. The adviser apologised and arranged for a replacement to be sent.

Unfortunately, even that didn't go to plan. After waiting nearly a month for my paint, the replacement arrived with one of the tins leaking throughout the box. I have now had to contact Wickes yet again to request a refund instead of another replacement because I have completely lost confidence in their ability to fulfil my order correctly.

I understand that delivery issues can happen. My disappointment is with how the situation was handled. At every stage I had to chase for updates, communication was poor, my complaint wasn't acknowledged, and even the replacement arrived damaged.

This has been one of the most frustrating customer service experiences I've had. I sincerely hope Wickes improves how it communicates with customers and resolves problems, because this should never have taken weeks or required so much chasing.

Day 11 and still 1* (I would give minus if I could)

We have now had a 'technical assessment site visit form' which states Wickes made a site visit to identify the issues with our kitchen, dates 08/07/26 - how? They didn't arrange this, nor did anyone attend on 08/07/26 - what did they do, look through the window? Or are the contractors lying to Wickes and ourselves?

We still have a kitchen not fit for purpose - 6 months post purchase and we still cannot use. There is even a signature on the report to say they visited?

I have repeatedly asked for refund after refund after refund, so I can go elsewhere or get someone competent to fix the kitchen for me but Wickes keep ignoring me and not responding to my requests.

I have now copied in the CEO into email chains to hopefully gain some traction. This is a shambles they can leave someone retired with a kitchen in this state.

Wickes - where is my refund?
Please don't say, someone is dealing with your emails, because if you investigate you can see they are not, and we never get a meaningful response.

Please can someone take ownership and help support us.

I came to the Wickes store in Aintree, to discuss bathroom designs for both our main bathroom and ensuite. I was assigned Mark (Hewitt) as my bathroom designer.

Mark was friendly and very knowledgeable in his area of expertise and designed two outstanding bathrooms to suit our needs. We kept tinkering with the layout until we were both satisfied with the end product. His attention to detail was superb.

Mark also arranged to get the order delivered in record breaking time, as we had organised our own fitter, who was keen to start the work as soon as possible. Mark was always available for queries and got the job done.

10 out of 10 for Mark and Wickes, I would highly recommend.

Paul (satisfied customer)

Yousef (and indeed the young lady who accompanied him) was extremely helpful and polite, really listened to me and what I envisioned, I was offered solutions that didn’t feel in any way generic but specific to me. It helps that he’s a local lad too so knows the layout of my style of house, inside out.

Excellent customer service

He’s an asset to Wickes customer service and satisfaction

Very positive experience so far. The initial meeting was professional, informative, and well organised. Becky-Anne Williams (Design Consultant) explained the solar panel options clearly, answered all my questions, and provided good advice to help me make the right decision. The process of signing the contract was smooth and straightforward. Looking forward to the installation being completed and seeing the final results.

From my very first visit, Georgia listened to what I wanted and was most understanding, when I changed my mind!
Ian Evens who fitted the kitchen and Dan Andison, the Electrician couldn't have been more professional.
Thank you all for the wonderful service.

Product always available. Good sevice. Always nice welcome from the staff Pinny and Julie and Tracy are always very helpful

Feedback is usually left when something is either very good or very bad.
Service in the Tunbridge Wells store is the worst - how any staff can complete a transaction without any words, no hello, cost please or thank you.
Also no notice that the lady was in any way unable to speak
It's a store is only ever use if nowhere else in a 20 mile radius had what I needed

Great experience every visit to perry Barr. Pinny and Julia always happy to help

Sarah-Jayne has been outstanding from the very start in terms of measuring, designing and quoting for our new kitchen. She has a fantastic eye for detail, offered excellent advice along with alternatives and made sure to cater for any specific requests we wanted.

Would not hesitate to recommend Wickes or Sarah-Jayne, thank you!

Having written one review about Wicks Poor service, I was left with no alternative but to order from their online service. Not only was I charged for delivery but to this date the delivery has not turned up. Following my first review, I thought they might have been in contact with me to try and resolve matters surprise surprise they haven’t. In conclusion I would say avoid avoid avoid! This company can’t be trusted they’ve taken money and has failed to be delivered. Wicks hold your head in shame.

Steven was very polite and mannerly as well as helpful. A very personal welcoming manner