Willmotts Avis 

Impossible to speak to anyone other than a receptionist who doesn’t know what she should be doing.
I gave up after 3 attempts to conduct some local business with them if they can’t be bothered to train staff properly then I won’t be trusting them to advise me after wasting almost an hour of my time today

Willmotts property management is useless. I have been with Willmotts for 15 years (since as a Leaseholder I have no choice), I fully question the competence of this company to be able to manage a building. They have serious issues within their property management team and do not operate in line with any code of conduct. Unless you are able to liaise with Peter Bernicchi, it is worth steering clear of this company altogether. It is to Peter that I am awarding 5 stars, if there were more stars I would award Peter more as he is an exceptional and experienced professional who really knows his stuff and is able to follow through on issues that need addressing, both efficiently and effectively. My experience of the rest of the property management team (over 15 years now) is that they have no interest in managing buildings, even less capability, and their sole objective is simply to charge exorbitant management fees, for doing nothing. The state of disrepair Willmotts have run my building into is very concerning and the fact Willmotts are still able to operate in this field as a legitimate business is surprising. I am so relieved to now see a competent individual at the helm, Peter Bernicchi, to sort out the mess Willmotts have made of my building. If you are not lucky enough to have Peter Bernicchi and have to continually submit formal complaints to try to get anything done then you will see that the general 'Willmotts couldn't care less about your property' is an attitude endorsed and reflected by senior management - the only way to actually get any of the required works performed for your building is to complain directly to the Ombudsman. Going back to the topic of management fees you should also be aware that Willmotts have the cheek to charge management fees even when there is no-one managing the building. They justify this by throwing you a name and 'pretending' someone was actually managing the building. The latest name they've used for our building is 'Aisling Ampadu', however, given 'Aisling Ampadu' was not able to respond to any emails or telephone calls for a period of >6 months, this tells you everything you need to know. Another name they've used in the past is a 'Davide Barelli'. Be aware of these tricks, they are truly appalling. Mr Peter Bernicchi has now been the property management agent for our building for approximately one year and what a difference!! Peter is the first person I've come across at Willmotts that is effective, thoroughly professional and who also operates to a code of conduct (i.e. all the normal thing you would expect in business). He responds and actions emails, telephone calls, and he gets things done. He is delightful to talk to, so professional, full of ideas and potential solutions to problems. He gets things actioned quickly, clearly knows what he is doing and is obviously very experienced. I certainly hope the rest of the property management team pick up their game and learn something from him. Thank you Peter for everything you have done to date, it is truly appreciated and I am so glad somebody is finally managing our property properly, after so many years of neglect.

I had a very positive experience.The service and overall process was dealt in a very professional manner and were so easy to work with.
James took the time to explain the procedure to me and everything went very smoothly.
I would give them my highest recommendation.

I recently had the unfortunate experience of dealing with Willmotts, and I must say it was nothing short of disappointing and frustrating.
From start to finish, my nteractions with this company left me questioning their competence and commitment to providing quality service.

First and foremost, communication was a major issue. Whenever I tried to contact them with inquiries or concerns, it was like talking to a brick wall. Calls and emails often went unanswered for days, and when I did manage to get through, the staff seemed disinterested and unhelpful. It felt like they couldn't care less about addressing residents' needs.

Willmotts are really helpful and professional. To top it off Jim Jenkins is a pleasure to work with! Thanks for all the great work you guys do and long may it continue!!! :)

Emily Bradshaw has been absolutely brilliant, selling our commercial property during these difficult times.
She took so much stress away from us as we knew that she was so competent. Friendly, knowledgeable with sensible advice and nothing was to much trouble. She liaised with lawyers, us and the buyer and got the sale through. We cannot praise her enough. Thank you Emily.

I had a great experience securing my apartment with Willmotts property experts. They were very professional with experienced and knowledgeable agents especially Mr Solomon Moodie who was my letting agent. He went above and beyond to help me through the letting process, at times it was stressful due to the documentation aspect but he was there to address it efficiently and I was kept informed of the progress. I had a fabulous experience and will highly recommend Willmotts.

We rented a flat from Willmott and Solomon was our agent. He was a very courteous, chatty fellow that made us feel at ease throughout the process. We would definitely recommend Willmott and particularly Solomon if you are looking for a flat in the Hammersmith area.

If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's a summary of my abysmal experience:

Unreasonable service charges: They have consistently raised our service charges without any proper consultation or justification. The lack of transparency in their fee structure is astounding, and it feels like we're paying for services that are barely, if ever, provided. One example, despite including the electricity bill in our annual service charge, they have failed to make the actual payments. This negligent act led to a humiliating incident when bailiffs visited our building to fit a pre-paid meter. It was not only an inconvenience but also a blatant breach of trust.

Dreadful communication: Their communication is practically non-existent. Emails gather dust in their inboxes for weeks or months, and their responses, when they do come, are dismissive and unhelpful. It is a complete disregard for client communication and problem resolution.

Gross mismanagement of building works: The building works they oversaw were not only done poorly but were outrageously overpriced. We were charged several thousand pounds for works that were never completed. It's a shocking level of incompetence and financial recklessness.

Absurd attempts to shift blame: When confronted about the unfulfilled works, they attempted to shift the blame onto 'adverse weather conditions'. Their refusal to take responsibility for their errors only added insult to injury.

Appalling overall experience: Dealing with Willmotts has been nothing less than a nightmare. Their combination of incompetence, non-transparency, negligence, and apathy towards their clients' needs makes them a company to avoid at all costs.

In conclusion, I implore you to steer clear of Willmotts. There are undoubtedly better, more professional, and more ethical options out there that will offer you the respect and services you deserve. Don't let them exploit you as they did us.

Great Service. Jim in particular, was very helpful.

So happy with customer support offered by the agent Solomon Moodie, always available on short notice to answer calls and texts I can highly recommend him as a friendly and reliable expert for all of your real state endeavors

Willmotts have been great at looking after my property and me over the last few years . Always able to give good advice and assistance when needed.

I have been using Willmotts for over five years. I have been assisted by Shahid Sadiq across a number of commercial transactions. I have been very impressed by the service from Willmotts, in particular, the level of professionalism, integrity and dedication from Shahid. It is a challenge to find trusted agents to work with and no doubt, I have been fortunate to come across Shahid. He is 'old school' in his approach, in that, he is committed to building long-term relationships. This is imperative for clients like myself seeking to execute multiple transactions. Of course, given his years of experience, he is also exceedingly knowledgeable about the subject matter. I have also interacted with others in his team, who also deliver to a high standard of service. A case in point is Emily, who has preserved with dedication to deliver value. I am NOT easy to please! I would not hesitate in recommending their services. Thank you Willmotts for the excellent work!

It is hard to believe that any verified and legitimate user would rate Willmotts anything more than a 1-star. This company is notorious for not bothering to respond to emails; they seek payment but do absolutely nothing for the properties. They also seem overworked, which leads to various costly mistakes. Unfortunately, they do not seem to update their records and are oblivious to basic rules and operational standards. Hope things improve as I don't know how they can continue to sustain this business otherwise.

I have used Willmotts for many many years to let my apartments out in Twickenham. I have always found them, very professional, knowledgeable and dynamic. The staff stay there a very long time also which really helps with continuity. They also manage the block i own and are always easy to contact. They don’t operate call centres which I find very refreshing as I get to speak to the property manager directly.

Sold our house in April, Carl was a great help through the process. Made it all go as smooth as possible, couldn't of done it without him. Thanks again!

William has been brilliant at advising me to sell and buy recently. He helped me to make complex decisions calmly and with positive energy. Highly recommend!

Carl was very knowledgeable, helpful and understanding of our needs.