Willmotts Avis 

Recently sold my flat through Willmotts and the agent there Carl got me an amazing price and was exceptional in his work ethic.

A perfect transition start to finish. Carl made selling a pleasure. Nothing was too much. Can't thank you and the team enough

Willmotts have appalling customer service, they have been rude/threatening, but mostly they ignore emails +calls from their paying customers, including urgent matters, x2 examples: human excrement getting pushed back up pipes into kitchen due to blocked drains and major leak coming through ceiling from unoccupied flat leaving fire brigade the ones who had to enter the building. Peter Bernicchi is the current estate manager, but the general experience of this company over the years is extremely poor. High fees, zero service. Funny enough Willmotts don't appear to have a complaints procedure - thanks to Trustpilot who can share this publicly!!

Excellent service - prompt, courteous, efficient, intelligent anticipation of client's requirements, assiduous attention to detail. Above all HONEST.

I was so satisfied with the quality of work I received that I gave them further business! What better recommendation could there be?!!!

I have to say that Jim at Willmotts recently dealt with a financial query on my account in a most friendly and professional manner.

Very proactive & commercially minded team and Gokhan in particular. Certainly recommended.

I let my flat out through Willmotts and they were great. Really helpful and friendly.

William and the team have helped me with several searches over the years and have always been very helpful and responsive.

We have rented a residential flat in Fulham for the last 2 years. Our experience with Willmotts while finding a tenant was exceptional, communication was fast and accurate and they gave great advise about property staging. We have used a number of agents in the area and Willmotts has by far been the most transparent and professional.

Willmotts is the current property management agent of the building I live in, where I own my flat as a leaseholder. The service they provide is totally abysmal. They are only concerned with demanding their extortionate service charge yet are reluctant to act proactively or respond when needed. Their staff are often overtly rude and in particular refused to help me when I had a flood in my flat, stating that they would only deal with the freeholder in spite of him being abroad seeing to a family bereavement and in spite of my being an active payer of the ridiculous service charge! They’re more than happy to deal with me directly when it comes to demanding their fee though, aren’t they? After Section 20 work was deemed necessary on our building, it was only down to the scrupulous eyes of my fellow leaseholders that we learnt they had both failed to reimburse us for money not spent, AND failed to complete the job properly. Their refusal to correct matters meant that it was almost a matter for the ombudsman until they finally did the right thing and instructed contractors to return to complete the job. Graeme Fisher heads up this office and it’s both a disgrace and a total sham.

Willmotts are the managing agent of Latymer Court. A group of Residents collectively decided to form a residents association. Graham Fisher a director of Willmotts was emailed about the setting up of the Residents Association. Three emails were sent to him. He has not responded to any of the emails sent!! Incompetent an organisation i have never experienced. They have a tendency of turning a blind eye to the gross mismanagement of Latymer Court. They are more concerned with their management fee from our freehold company than for the benefit of the residents who are sharholders of the freehold

Don't expect anything from them as tenant. They don't reply to queries, need for help or changes. Their default is unhelpful and rude.

We lived in a flat they rented out to us just before the 2nd and 3rd lockdown. What they failed to tell us, was that the landlord had not actually connected the flat to internet via OpenReach, so we moved in and were unable to get an internet service (during lockdown, where it was needed for work).

I then had to liaise with OpenReach myself to get the flat connected. Which took 6 months in the end because Willmotts sat on a form for 4 months from OpenReach that they needed to complete for work to commence.

In that time they gave us the smallest amount of compensation toward our data charges, but didn't make up for it at all.

Consider your deposit gone when you leave because they have tried to charged us for just about everything and anything. Including a full end of tenancy clean, despite the flat being left cleaned to a very high standard. Proceed with caution and check everything.

After having lived in Latymer Court for over 27 years, it is with great sadness that I have to leave. Since Willmotts took over the management of the building, it has continuously been improving the running of and maintenance of this Art Deco building on many fronts. Being an extremely large development, with owners and tenants from all over the world, each with their own expectations and lifestyles, it must be quite a challenge for the Manager and his staff to maintain their high standards. Unfortunately at times, extremely difficult characters with little appreciation for what they are getting in the heart of London, need to be made aware of the rules and regulations, in order to run this complex successfully. It is to the benefit of all its inhabitants. For those who continuously ignored those rules, they have to accept the consequences of their actions.
Through the years I have found all the staff, from management to the ground staff, very friendly and willing to walk that extra mile when asked to do anything. A prompt service was always the order of the day. Having tried to find a similar property with a management company like Willmott’s, was nearly impossible. I will miss Latymer Court with its excellent management and very safe environment and many other benefits; too many to mention.

A helpful, proactive and personal service, we always felt that Willmotts were truly committed to getting us the best outcome for the sale of our property.

Really difficult to see what my money goes on as a leaseholder.

I don't expect customer service to be the number one priority - but a reply to emails within a couple of weeks would be nice. It's now at the point where I diarise weekly to chase up the preceding week's email. The record so far is six weeks without response. Sometimes a simple email acknowledging receipt is all that is needed.

Managing the building myself can be quite time consuming. Faults would go unnoticed and unrepaired if it wasn't for me reporting and updating Willmott's on them. Surely I shouldn't be the one inspecting the building? When repairs are required, I receive a response (several weeks later) either saying that an inspection will take place, or repairs have been completed. The inspection will then take several weeks. I've been told twice now that repairs have been completed, when they have not. Really odd. Other issues - one which included building security - just get ignored. That's pretty worrying.

Fees are generally extremely high for what is an easy gig - especially when the people you're charging do most of the work for you. I often provide details to new leaseholders of how everything works - inc. why the door doesn't lock properly. A simple building guide would go a long way - and would probably reduce costs in the long run.

I'm sure Willmott's aren't alone and that the above is common for management agencies - but that is a sad reflection of the industry. Hopefully some better regulations will come in sooner rather than later.

Terrible management agents, don't do any maintenance work but hound you for their service charge.