Wren Kitchens - Exeter Avis 30

Due to an error in the measurements of our new kitchen we have had to alter 2 of our Wren units...
Nick at Customer Care has been really helpful & answered all our queries and concerns swiftly & efficiently with replacment units ordered,
Very grateful to him for all his input and care

Really good service. Joseph was polite and accommodating

The sales designer was very good and the kitchen cabinets are well made. It all went wrong from point of delivery. I was brought up believing that if you can't say anything nice, don't say anything at all!
The free cool bags given out at the store are excellent.
A response from Wren will not be required.

Everything was perfect from visiting the showroom in Exeter, to the kitchen planning, design planning, price, ordering and delivery My Wren kitchen was fitted in February by a local builder. Delighted with the way measurements were spot on and ease of fitting. A lovely kitchen.

Mark W visited my property for a home measure appointment. Mark called to let me know when he was on his way, was really friendly and explained the process clearly. I received a great service and would definitely recommend

Mark from the Exeter branch was very polite and professional he measured the kitchen while discussing ideas with myself and my wife he was on time and ensured are questions were answered.

Mark was very professional and polite. He talked us through the initial measure process and made us feel at ease.

Buy a wren Kitchen-Waste £35,000

A very expensive mistake!

Cheaply made weak door hinges which are not strong enough for the weight of the doors.

Doors hinges do not provide anywhere near enough adjustment to compensate for the distorted incorrectly assembled glued cabinets.

Cheap chipboard cabinets which the hinge screws easily pull out of and prove impossible to refit, have had to find suitable plastic inserts to be able to re-fit the hinges.

Cheap poor quality chipboard cabinets incorrectly glued during assembly impossible to adjust to make square.

Still waiting for parts to complete the assembly of the AEG extractor.

Ineffective useless customer services which prove almost impossible to speak with.

Denied any communication with the showroom have to deal by telephone or email customer services never receive a reply .

Absolutely hopeless.

Steve was fantastic worked hard from day one to the end very tidy at the end of the day as well kept us informed all the way along nothing was too much trouble really friendly and worked very hard. He has done an amazing job honestly the best. An absolute credit to the company

The overall experience from start to end has been fantastic. The original planning to the final installation. Great work and pleasant experience all around

My repeated visits to amend my kitchen and wardrobe designs were handled superbly by the staff, particularly Harvey at the Exeter showroom. My kitchen (the third one I've ordered from Wren) is beautiful. Harvey was able to suggest, very sensitively, certain improvements or additions. I love my bin drawer and my ironing board cupboard!
When we finally realised that we couldn't actually fit a wardrobe into the space I wanted, the manager did not quibble about returning my deposit. I have had only really positive experiences with Wren and have recommended them to several friends.

Bought our J-pull white matt kitchen last October. On delivery there were a few damaged items including a broken cabinet and dented door. These took a few days to come and out fitter was patient. As they unpacked more of the kitchen there was another door with a piece of paint missing so needed another one ordered. Had to get the fitter back to replace that. As we've started using the kitchen, we've noticed bits of paint coming off in parts and the j-pull handle on the inside door of the fridge has cracked off exposing the MDF underneath!! I've called Wren to be told that this is wear and tear and I'm unable to have replacements or I can buy them at cost!! Wear and tear?! We're a family of 3. What did they think we're doing to cause this kind of damage?? We're not going around smacking it with hammers! I'd expect a kitchen to withstand basic use. This screams poor quality and I have read similar experiences on here and other forums. I'm now concerned as to how the kitchen will fare over the next few months if this is starting to happen after 3!! What a huge disappointment. I'm planning on taking it further but disappointed I have to do this at all!!

Janet @Wren Exeter has excelled in past few weeks, making the whole survey, design and ordering of our new kitchen as painless as we could imagine. Outstanding experience

Great showroom showing all the different styles and options. No pressure from staff to order a kitchen. Dalton at the Exeter showroom did our final plan and was great at suggesting options and helped us keep to our overall budget. The process of changing our plans, seeing different price options and confirming our final order was straightforward and could be done online without going into the showroom. Wren had an interest free finance offer that suited our budget which was easy to sign up to. They had a delivery date that suited our timescale. Price was very competitive and they price matched appliances. So far so good👍

Relaxed and easygoing no pressure. Explained everything very well until we were totally happy.

Everything was great until the fitting was due. Then nothing went well. The fitter cancelled minutes before he was due. I was left with bedroom wardrobes strewn across a floor that was due to be tiled two days later. Wren were extremely unhelpful and I spent several hours on the 'phone getting nowhere. I had to pay for the pieces to be moved elsewhere, then I had to organise my own carpenter to install the wardrobes.
The original designer felt that Wren couldn't supply the doors to my bedroom wardrobe, due to the close proximity of a beam in the ceiling. I agreed to take their carcasses and get my carpenter to make doors for the wardrobes. Once the wardrobes were installed my carpenter found that Wren doors could be fitted to the units. Then came the struggle to purchase doors separately. Another round of 'phone calls totalling several hours. I was told they don't sell doors without the carcasses - I already have your carcasses - oh! OK, you can have the doors.
Eventually the doors were delivered, with the handles, but no hinges. Nobody told me I had to order the hinges as well. Unbelievable!
Next came several more hours of 'phone calls trying to purchase hinges. First I was told I couldn't have hinges. Then I was told I'd have to sign a document waiving my warranty. Why? Because I was making a modification to the units supplied. The modification is adding Wren doors to Wren wardrobes! Not good enough. They haven't built the units to take doors. What? I've been supplied with units that can't take doors? Well, yes, they can take doors, but I'm fitting doors myself, which makes it a modification. The whole experience has been frustrating, unprofessional and a complete waste of time.
I've left messages for the original designer, texted her, emailed and still heard not one word back from her. I've been sent all around the country in calls and got no sense out of anyone.
Don't waste your time and money with Wren, once they've got your money they don't care about you.

Right, kitchen is ok, unfortunately ripped off by wren for fixtures, worktop bolts etc, first sink had a crack, second one that came today was split in half. So the half decent kitchen we bought and fitted, you lot can't supply sinks that aren't damaged, so you've ruin our whole experience. Thanks alot.

I can’t fault the retail experience for the customer. Harvinder was great, knowledgeable and helpful and with no hard pushy sales tricks. His design met our needs perfectly and the price was competitive.

This is genuinely the first review I have ever left for anything, but my experience has been so bad that I feel I have to share it to help others avoid making the same mistake. I had a kitchen designer come out to and measure up with the key concern being to design a kitchen to provide more space. The virtual kitchen designed looked amazing, and he talked though the design in detail, although various things that were mentioned were a bit confusing, but as he was the expert I trusted what he was saying and went along with the agreed plan. When the kitchen fitter came several weeks later, I noticed that the cupboard shells had much less space than my previous kitchen. Not only that, the wall units were fitted much lower than my previous ones. I called Wren immediately and spoke to the designer, and his answer was essentially 'that's just tough, you agreed to it'. I spoke to a number of people at Wren before the kitchen fitting was completed, each time being told someone would get back to me, yet no one ever did. Before I paid for the kitchen, Wren couldn't speak to me enough. Now there was an issue, no one was interested. I eventually gave up on anyone doing anything, and as I needed a kitchen, I let the fitter complete it. When I came to put my kitchen equipment back in, however, it quickly became apparent that many of my kitchen gadgets, such as a food processor, no longer fit on the worktop under the units. When I spoke to Wren again, I was told, 'Well, it's too late now. You should have said something before it was completed!' I expalined I had said something which was proved by my phone calls, yet the answer I have been given is that it has been done according to the plan that I agreed to. I don't know if you have seen a technical drawing plan, but it is quite confusing and I agreed to it as I had employed a so called 'expert' to design a kitchen with more space, and I stupidly trusted the professional to have done just that. I didn't know I should have measured everything myself after he had done his measurements to make sure I was happy with the placement of cupboards. I have now been left with a kitchen that has less space than my last kitchen, and I can't even use much of my standard kitchen equipment as they don't fit on the worktop. Actually, saying less space is not strictly accurate. I now have much more space above my wall units! I can see there are a lot of positive reviews on the site, and that's great. To be honest, my kitchen looks good. The issues I have are that it hasn't been designed for more space as requested and is less practical, being unable to use many kitchen items. I highlighted this during the installation phase of the kitchen, and Wren has been less than useless in trying to resolve it. Now they have my money they couldn't care less. Please, please do yourself a favour and look at the less than positive reviews here before making a mistake like I did. If someone asked me for a recommendation for a new kitchen, I would tell them to avoid Wren at all costs. Their customer service since they took my money is appalling. I have now had to seek legal advice as Wren is refusing to do anything to resolve the issue.

I don't usually write reviews but having seen so much negativity I needed to share our honest experience. Designer lovely, not pushy and knew her stuff. Delivery delayed one day due to reasons beyond their control but made sure in time for fitter starting. WREN contracted fitter was on time, efficient, tidy and done in 3 days. Rubbish cleared following day. In all an amazing experience resulting in amazing kitchen!