Yamaha Music London Avis 

YML were very quick processing my order. Their communication was excellent, and the guitar arrived promptly on time. It very well packaged. I would definitely recommend YML to any prospective customer.

Really pleased with the quality of the Bb trumpet I ordered, delivery was uneventful and desirelably early. Overall a great service which I will be sure to utilise again.

Service was efficient, quick and communication was good.

Bought my 1st grade A refurbished electro acoustic apx direct from Yamaha..arrived after 3 days and was well packaged and as described. Hopefully the aftercare and warranty will be as good. I also have a brand new FS820 so I am a Yamaha fan it seems!

Quick delivery. The order was easy - very pleased

Shop staff were knowledgeable, friendly and v experienced musicians, which provided me with the assurance I needed in selecting an instrument

Website said the guitar was stock, ordered it 8 days ago and absolutely 0 updates since the order confirmation. Turns out it isn't even in the country yet which I didn't hear about until contacting them, and since then i've once again received 0 updates.

They're quick to take your money then it seems that they want nothing to do with you. Would avoid.

I'm very pleased with my new Yamaha speakers. They were refurbished but in better condition than I expected. They were a fair price and delivery was good.

Prompt service

Good product, speedy delivery

Carl S the customer services manager is truly excellent. He responded to all my queries promptly and managed to sort the minor issues I had incredibly well and efficiently.

The piano I bought was delivered and set up perfectly as well, and is a lovely addition to our home.

Excellent service ,prompt delivey.
very pleased.

Thank you

Excellent customer service . Thank Carl for being veryhelpful and efficient. I would highly recommend.

Guitar strings a competitive price and delivery was quick and a sensible comparively low cost.

As always, excellent service

Delivery was very quick and it arrived with no damage. The trumpet sounds really good for an amateur to professional player. I really like the case where you have two different ways to carry it and there's enough space to carry books and music scores

Ordered a week ago and haven’t heard anything about a delivery timeline yet.

I purchased a Yamaha DTX6K5-M electronic drum kit from the Wardour Street store on 20 August. Since then, getting clear information on dispatch has been a real struggle.

At the time of order, I was told delivery would be by Friday 21 August. When Friday came and I still had no tracking information, I emailed asking for shipping details and was sent the order confirmation PDF twice instead, information I already had. I was then told tracking would be sent "when released by UPS." I called UPS directly and was told no shipping label had actually been created for this order, so there was nothing for them to release.

I called the shop again and was told the item still hasn't been dispatched, is now expected to go out on the next working day, and won't be delivered until after Tuesday, several days later than originally promised, with no proactive update from their side at any point. I only found this out by repeatedly chasing.

For comparison, I placed an order for double bass pedals with Gear4Music the same day, just a few hours after my Yamaha order, and had tracking and a delivery estimate within hours. My pedals are on their way. My drum kit, paid in full first and promised for Friday, still hasn't even left the warehouse.

Some staff have been helpful, but at times I've felt like less of a priority once the payment was made. I know Yamaha Music London generally has a strong reputation, but the dispatch communication and delivery commitment on this order have been genuinely poor. I'd encourage the team to only commit to delivery dates they can actually meet, and to proactively update customers when something slips rather than leaving them to chase.