Yorkshire Building Society Avis 

Allround satisfaction with staff and service. Thankyou

Helpful and efficient

We went into the local agency in Barnstaple, 47, Boutport Street Devon and opened two Savings Accounts. A lady called Sandra dealt with us and she was very efficient and friendly.

We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable about everything we needed to know.
We need to Keep branches like this open because customers who need help rather than telephone or internet get a better service and fills us with more confidence that we are making the right choices

My wife of 30 years passed away last month after a 10 month battle against cancer. I've made multiple attempts to get hold of someone at Yorkshire Building Society to notify them of her passing so that they can amend their records regarding our jointly held mortgage.

Can I reach anyone?
No.
The closest I got was speaking to someone before the line got cut off. Then I couldn't get through at all.

I've tried messaging and emailing them. No one from Yorkshire Building Society has bothered getting back to me.

Pretty abysmal if you ask me. Especially at a time like this. Do they really think I have nothing better to do?
Does anyone even care?

I can bet a pound to a piece of sh!t I would hear back from them pretty soon if I were to cancel the direct debit.

What does that prove about what these leeches on society are really like???

Easy to invest. Thank you

The account was relatively easy to set up, and didn't take too long to do.

Sign up was done by a very helpful, patient man. Process easy and setting up online was also easy. Very impressed

Very personable and clear instructions. He was happy to answer and repeat information for me. The whole experience was quick and complete with reassurance throughout.

Fantastic team to deal with. Staff welcoming and professional, made me feel at ease. Very knowledgeable about products available, which made it easier to make my decisions.

Friendly team, easy to work with, they seemed to want to get their hands on my money, I'm a member now.

Friendly staff. Excellent knowledge of the available products

Great and absolutely 💯 on point to resolve my problem by opening my new account.
Thank you.

Great service thank you guys xx

I have recently taken out an offset mortgage and needed to change the offset account from option 2 to 3 which is explained in the introductory book about my mortgage. It says if you want to do this to just give them a call.

Mindful that large companies telephone communication can be laborious I fist tried to do this online but swiftly found that there is not an option to do this. I then rang and after about 10 mins I got through. I spoke to a person who tried to assist and went away 2 or 3 times for advice before coming back and still not understanding my request. I told him politely not to worry and that I would go into the branch. This took about 30 mins.

I went to the branch and a lady offered me assistance and was really helpful stating that although there are no mortgage advisors in the branch she would ring through for me. Even by doing this at branch it took about 90 minutes through the very patient member of staff being put on hold, cut off 3 times and being passed around the houses. At the end I spoke to a very helpful member of staff on the phone who completed the task in 2 minutes.

Without the branch I would have got nowhere I fear. At the end of it I was given another number I could use in future to be quicker - however it transpires it was the same number we had called originally from the customer information book.

Yorkshire Building Society in Oxford (High Street Branch) was a breath of fresh air. All the staff were friendly and welcoming. It was wonderful to go into a bank and be treated like a person, by people who cared and knew how to treat people well.
On the day I was in the branch, I was served by Kim. She was kind, attentive, and highly professional. I achieved everything I wanted to achieve during my visit. Thank You!!

Easy to use mobile app and online banking and competitive rates.