Today I met Shabbana and Sabaya in the Leeds Branch of Leeds building society.Sabaya sorted out my accounts with new replacement paperwork which took the best part of 45 minutes.She was amazingly kind... Voir plus
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Had a mortgage offer recently and had the purchase fall through and needed to get a replacement property arranged. Absolutely everyone we dealt with along the way has been perfect. So incred... Voir plus
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I am a new customer to the Talbot Green South Wales branch. The lady who assisted me during my application for a new account was extremely helpful and professional and was a credit to The Yorkshire B... Voir plus
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The surprising thing after being guided through the initial process as a new customer, was that I could still have a passbook. Melissa put me completely at ease, as an older person my expectation was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Coordonnées de contact
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Royaume-Uni
- www.ybs.co.uk
4,7
Excellent
11 k avis
Demande des avis aux clients
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Polite,courteous and welcoming staff…
Polite,courteous and welcoming staff are really helpful.
20 septembre 2026
Réponse de Yorkshire Building Society
Hello Lynne,
Thank you for your positive feedback.
Kind regards.
Réponse de Yorkshire Building Society
Hello Ian,
Thank you for your feedback.
Kind regards.
Very friendly welcoming and very…
Very friendly welcoming and very willing to give advice.
20 septembre 2026
Réponse de Yorkshire Building Society
Hello Mr Bailey,
Thank you for sharing your positive feedback.
Kind regards.
Person to person transaction
Brilliant to walk into the YBS and open ISAs with no problem at all. The lady dealing with our transaction was very professional and friendly. Such a relief after attempts at online deals with other places led to nowhere but total frustration.
19 septembre 2026
Réponse de Yorkshire Building Society
Hello Sandra,
Thank you for your positive feedback. 🙂
Kind regards.
I had a very pleasant interaction &…
I had a very pleasant interaction & will be encouraging family & friends to join up with the Yorkshire building society.
12 septembre 2026
Réponse de Yorkshire Building Society
Hello Paul,
Thank you for your positive feedback. It is greatly appreciated. 🙂
Kind regards
Each and everyone I spoke to were well…
Each and everyone I spoke to were well informed and explained everything clearly and showed great patience. I highly commend your staff training and will recommend your service to all my friends.well done to all.
19 septembre 2026
Réponse de Yorkshire Building Society
Hello!
Thank you very much indeed for your feedback, which is greatly appreciated!
Kind regards.
Knowledgeable staff who informed me of…
Knowledgeable staff who informed me of my options. Smooth process great customer service experience 😊
19 septembre 2026
Réponse de Yorkshire Building Society
Hello Karen,
Thank you very much indeed for your feedback, which is greatly appreciated. If you could let us know which branch you visited, I would love to pass on your comments!
Kind regards.
Shugra I believe was the name of the…
Shugra I believe was the name of the lady that very efficiently opened my accounts with your building Society.
11 septembre 2026
Réponse de Yorkshire Building Society
Hello Neal,
Thank you for your feedback, which I will pass on - much appreciated!
Kind regards.
The staff at Solihull branch were so…
The staff at Solihull branch were so helpful and friendly, everything was explained any questions asked were answered with professionalism top rate 5*
17 septembre 2026
Réponse de Yorkshire Building Society
Hello Betts,
Thank you for the excellent feedback for my colleagues which I have forwarded to them - I am sure they will be delighted to read it!
Kind regards.
Réponse de Yorkshire Building Society
Hello Mr tucker,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
Réponse de Yorkshire Building Society
Hello Roger,
Thank you for your feedback - much appreciated!
Kind regards
YBS keep introducing accounts with higher rate interest
YBS have good interest rates compared to other providers and I have been with them since 1996. My complaint is that they keep introducing new accounts with higher interest rates, especially for ISAs. I have Fixed Rate ISAs with them and cannot transfer to the higher rate accounts as I would lose 90 days' interest. Very annoying! I think you should let customers transfer Fixed Rate ISAs to better interest rate accounts with you without losing interest. Otherwise they are excellent.
23 septembre 2026
Avis spontané
Réponse de Yorkshire Building Society
Hello Pamela,
Thank you for your feedback, which is much appreciated. With regard to changing rates, you will find this is the same with all banks and Building Societies and is just the response to the current market, change in interest rates etc.
Kind regards.
Transferred my low interest rate ISA to…
Transferred my low interest rate ISA to YBS. The actual transfer was easy to do online and only took a few days
A follow up phone call from YBS was made too to make sure I was satisfied
We are now going to move another to them
10 septembre 2026
Réponse de Yorkshire Building Society
Hello CJ,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
Waste of time
Tried to overpay a mortgage in Norwich branch. Given wrong information more than once. Wasted my time. Very amateur.
24 septembre 2026
Avis spontané
Réponse de Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
How lovely to talk to a real person
How lovely to talk to a real person. Such a helpful lady who explained everything clearly in view of my elderly years ! I would direct my friends her way if they need financial advice.
14 septembre 2026
Very friendly and helpful staff
15 août 2026
Réponse de Yorkshire Building Society
Hello David,
Thank you for your feedback - much appreciated. Could you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Allround satisfaction with staff and…
Allround satisfaction with staff and service. Thankyou
9 septembre 2026
Réponse de Yorkshire Building Society
Hello Ken,
Thank you for your feedback, which is very much appreciated.
Kind regards.
Réponse de Yorkshire Building Society
Hello!
Thank you for your feedback, which is much appreciated.
Kind regards.
Friendly Staff Member
We went into the local agency in Barnstaple, 47, Boutport Street Devon and opened two Savings Accounts. A lady called Sandra dealt with us and she was very efficient and friendly.
13 septembre 2026
Réponse de Yorkshire Building Society
Hello,
Thank you for your feedback, which is much appreciated - I have forwarded this to my colleagues at Barnstaple - they will be delighted to read it!
Kind regards.
Castleford branch excellence
We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable about everything we needed to know.
We need to Keep branches like this open because customers who need help rather than telephone or internet get a better service and fills us with more confidence that we are making the right choices
8 septembre 2026
Réponse de Yorkshire Building Society
Hello Stuart,
Thank you for your feedback for my colleagues at Castleford - I have passed this on, and I am sure they will be delighted to read it!
Kind regards.
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