Yeomans  Avis 

Shocking quote of +£2000 repairs which proved to be £300 from a reputable garage. Their video report cited multiple failed parts which they could not possibly have known from just looking at and felt justified to simply state it all needed replacing which it did not. Do not get your car serviced here!

Yeomans Plymouth Nissan. Purchased a new van from them in April 2025, only to find out in September 2025 they had given us the wrong registration number. Van has now gone wrong, 4 visits and they still have not corrected. No apologies, No follow through on problems, no contacts. We constantly call them.

Today I test drove a Skoda Enyaq at Skoda Indian Queens, I've been a little unhappy with the way I've been treated lately by salespersons at various dealerships.

I was delt with by Nathan and when he was showing me the controls as I sat in the car I noticed the start button on the side and asked if I should press it? He said "no need its already started, it does it automatically when you get in the car" I replied "Oh right, didn't realise,it's so quiet" he then quickly and rudely insulted by exclaiming and laughing "yeah its electric" infront of my wife I might add.It made me feel embarrassed!

I 100% knew the car was electric but I had no clue it was on,there's nothing telling you this. If you turn a dehumidifier,oven,electric fire or a washing machine on for example it makes a humming noise or a beep etc.. some kind of warning anyway! That's what I meant when I said it's so quiet,not that it has no engine noise!!!. He probably knew this but his out of balance I'm better than you ego(that he had throughout our interaction) jumped at the chance to 1 up me.

My only conclusion to this rudeness I'm experiencing lately is because I'm on the motability scheme and dealerships don't make alot of money selling these and judge disabaled people as less than.It seems respect and friendly attitude takes a bit of a nose dive! He could clearly see I had no pysical disability so must have thought I was retarded in some way. Yes I have severe,frankly horrible mental disabilities that I have trouble dealing with daily (hence getting awarded the highest pip payment that enables motability) but I'm in no way too thick to know what type of car I'm driving or when someone's big I'm better than you ego is taking the P. At the end of the day because of this attitude I won't be leasing the car from here even though I liked it. 😒

My only advice is you should be very careful how you treat customers ESPECIALLY mentally disabled customers as the mind can be very fragile! I was admitted to bodmin mental hospital with psychosis in 2021, needed heavy anti psychotics medication to bring me out of it, I've relapsed 3 times since and cannot work due to the risk of stress caused by a boss or coworkers. It's a very delicate matter and there are others like me especially since lockdown. I strongly believe ALL customers should be treated with the upmost respect regardless of disability or how there are going to aquire a vehicle.

I can’t praise Sophie Carrott at Yeomans Škoda Bridgwater highly enough. From my very first enquiry she was professional, friendly, and genuinely helpful. She took the time to explain everything clearly, answered all my questions with patience, and never once made me feel pressured.
What stood out most was her excellent communication – I was kept updated at every stage and felt completely looked after throughout the whole process. Sophie went above and beyond to make the experience smooth and enjoyable, right through to the handover.
It’s rare to find someone who combines knowledge, honesty, and such a warm personality, but Sophie manages it perfectly. If you’re thinking of buying a car from Yeomans Škoda Bridgwater, I would 100% recommend asking for Sophie – she will make the experience stress-free and a real pleasure.
Sophie played a key role in this. Her knowledge, patience, and approachable manner ensured that all my questions were answered thoroughly, and she made the entire process feel effortless. She anticipated my needs before I even raised them and provided solutions that I hadn’t considered.

Overall, the professionalism, efficiency, and genuine care shown by the team transformed what I thought would be a routine process into a truly exceptional experience. I would strongly recommend Yeomans Škoda Bridgwater to anyone seeking outstanding customer service.

Thank you very much Sophie and Yeomans Škoda Bridgwater.

Glenn was very helpful and knowledgeable when we went to look at California’s today
Having never owned one before Glenn was very patient and was able to answer all of our many questions
Are you sure you have only been doing this for 3 weeks?!

Upon arrival at VW I was greeted by Maria on the main reception who was busy on the phone but acknowledged me all the same. I am in the process of purchasing a golf and wanted to compare colours. Maria was very helpful considering she is not a member of the sales team. I found this to be refreshing as often these days we feel pressured when purchasing a car due to the sales element. Shout out to Maria for being very helpful and a friendly face of VW at Indian Queens Yeomans 😊

I picked my new car up from Yeomans Bridgwater on Tuesday. Sophie Carrott was a very professional and helpful sales person from the moment I made the enquiry to picking the car up.
She was very knowledgable about the range of cars as I wasn't sure which one to go for and took time to explain the range.

Fantastic customer service from Sophie the moment we walked into the showroom.
We received a personal video of the car 24 hours after having visited the showroom.
The purchase of the vehicle was seamless and Sophie provided excellent details and information on any questions that we asked.
We received regular updates on the delivery status of the vehicle to delivery on site, and provided with a thorough review of the vehicles controls and app set-up.
First class service. Would highly recommend
Many thanks Sophie for all your help and assistance.

I am in the process of buying from Yeomans in Bexhill. I have had such a good experience so far. From the initial call regarding the car, the back and forth arranging a monthly payment. Paying the deposit was easy. Since then I have been kept informed on the progress of my cars journey from Japan. Have been given key dates of where the car will be and an estimated delivery date. So far, very happy with Yeomans Mazda in Bexhill.

Excellent service once again from Yeomans ŠKODA Bridgwater and Sophie Carrott.
5 ⭐️ service with professional, friendly approach when purchasing new Karoq Sportline DSG. Handover was very thorough and Sophie followed up with a courtesy call to check I was satisfied with the Car. 100% recommend buying from Sophie and the ŠKODA Karoq Sportline DSG is amazing with so many features as standard, comfortable, roomy and fun to drive.

I recently changed my karoq for a new one, this is my 2nd car from yeomans Bridgwater although living in Staffordshire they are the best Skoda dealership I have used,
Many thanks to Sophie Carrott who dealt with my order keeping me informed all the way through,
Very nice person to deal with and very knowledgeable about the car.

Sophie Carrott was an excellent sales advisor. Clear, helpful and not pushy (a rarity in car sales). Highly recommended as an organisation to deal with.

You have no legal right to refuse a refund! You sold me a car that has been riddled with faults from the start! What do you not understand!!! I have the FULL AND LEGAL right to a refund which you are refusing for no good reason! Tell me how many chances should I give you! Oh wait legally I have to give you one chance I’ve given multiple! Citizens Advice Bureau has said I have to give one chance after that I don’t! I have been more than patient, but you are so full of yourselves! REFUND MY MONEY that you have no legal right to withhold!!!

I've just returned home from a really fun drive in my recently acquired Honda Civic Type R GT! Round about a 60 mile drive. On the duel carriage ways I was compelled to push the R+ button to give me extra exhilaration! not to speak of immense power....

Anyhow perhaps I'm slightly wandering off the point in my excitement! as I mainly wanted to convey my thanks to Yeoman Honda at Guildford for not only selling me this amazing car a couple of months ago, but also to thank them for reimbursing me for the cost of a new battery which needed be fitted when I was holidaying in the Cotswolds. This was because the Honda dealership at Gloucester supplied and fitted it for me, as the existing one was rapidly failing!! On notifying the Guilford dealership of this on my return they apologised for this difficult experience, and duly wrote me out a cheque for £180. Thank you so much for doing this guys, and for being such an excellent dealership! :)
Stephen Finch

Another super customer experience at Yeomans Vauxhall, Littlehampton. Great customer service. The staff were very attentive and helpful. Super service and well prepared staff. Thank you.

3rd update 15/02/2026
After 3 months of promises including several instances of no response to emails the more scrupulous replacement manager in October did start to resolve the issue (although tech support was very slow to respond to him). Three months later I had an offer of a courtesy car for a week while the issue was to be resolved in January 2026. After two days in dock I was delighted to be told it had been resolved. On collection I was asked what had been done and was told that basically it had been disconnected and reconnected. It did not do the trick and in a final attempt to sort it I emailed in February (it took three goes to get a substantive reply) for advice on what next. There appears to be no end in sight only further investigations and no promise of resolution. I give up now and will use google maps from now on. I remain as ever very dissatisfied with the satnav system and skoda's ability/willingness to resolve the issue satisfactorily and will not be pursuing this matter further

2nd Update
Well: another few weeks have passed without communication from Mr Carey and the sat nav problem no nearer a solution - or even a suggestion about when there might be further comms. I WOULD STICK WITH TWO STARS AND URGE CUSTOMERS TO AVOID

Update: After 11 days since their reply below I hear they have forwarded my evidence to technical department- better late than never!
………………………………………….

At Bridgwater Yeomans.
After persistent problems with my volume control in the infotainment centre and with maverick directions in the satnav I asked for these to be looked into at a routine service (and left a typed sheet explaining the problems for the service engineer). On collection I was told that the problems could not be replicated and that I would need to provide a video showing the problems (Hard to do when driving!!). On inspecting the paperwork it appeared that the volume issue had in fact been replicated and a manufacturers patch downloaded - although this was explained only in technical terms which I could not really fathom. I emailed back to check that this was indeed the case but got no reply. Days latter I wrote again including video of the sat nav problems and requesting the email address for the agents manager. This was provided but without answering either of my problems. So far after 9 days I have no reply from the manager who I have politely asked to help resolve the issue. My extended warranty will soon aexpire and I can only assume they are waiting for that. Most frustrating - I shall now write to head office with a formal complaint and change my garage.

I have recently changed my manual for an automatic at Yeoman's Nissan, Plymouth. The customer service is first class. The whole team are friendly, professional, give great advice and are a pleasure to deal with. I am very happy with my new purchase and have great confidence in the team. Many thanks to Luke, Caitlin, Chloe and Katrina.

Called regarding the availability of a particular model and version, salesman was very engaging and we also spoke about Cornwall in a broad sense, however despite taking all my details, he's not bothered to call, email, send any PCP quotations or indeed provide any form of customer engagement. Will not be buying from this dealership.

Sold me a lemon and now have the cheek to call me to book my car in for an mot. I would not trust Yeomans as far as I could throw them! Car is rubbish, has been hit front and back and has had a shoddy repair with obvious signs(different colour repaint on rear bumper and front bumper has been put on wonky) which would explain why they was so quick to get rid. It was sold to me with bald tyres which I had to pay for and then be reimbursed which took longer than it should have. Absolute JOKE! As for the staff.........useless, no help!

Edit:
Poor poor response from comapany! The vehicle did not pass stringent checks as suggested, as it would have not been sold to me with bald tyres and if it had not had been sold to me in this state I highly doubt that Yeoman's would have paid for new tyres without question. Now I am being told to contact them as if it is my fault that I was sold a rubbish car. The car has been fully checked by an approved VDA (ATAVDA at that) and has been confirmed that the car has been repaired at the front and the back. Honesty would be better than to try and make me out to be a liar!

Excellent service from Ryan at Yeomans Bexhill. I had a good test drive circuit of the the area which covered bumpy small roads to dual carriageways.Ryan explained how to use the Mazdas equipment, answered all my questions and didnt rush me.