Yorkshire Housing Avis 

The person that took my call was very helpful. Dealt with the issue quickly and called the people involved, telling them of our predicament and they came out couple of hours later. Very happy with him.

Amazing from start to finish.

Such an easy, quick process, viewing and keys the same day.

All the staff we have dealt with have been so professional and nice

One thing I will give props to Yorkshire housing for - I live on an estate where there is lots of struggling people, and around a year ago, they sent out a team to clean up all the rubbish that was building up around the homes, only thing is it would be great if they could look into making this a more regular thing, as like I said a lot of people that are single parent households or just struggling in general, that could really benefit from this to keep the street tidy and in order. YH has the right idea I just wish things could be more of a routine occurrence and it would keep things looking nice for everyone to live around

The whole process was easy thanks to good communication, clarity, and a few other factors.

I am a vulnerable tenant with servere health conditions and disabilities. Today, after a negative experience with a very rude and disrespectful call handeler, who gave me false information, a bad attitude and spoke to me in a very patronising manor, who refused to take my complaint seriously about not being able to access my electric meter when my electric had gone off, I eventually got some actual help and respect from other staff members. Gas engineer James Dyson helped me when I asked him to as I found him on site near my property. He spoke to the rude call handler for me and expressed that it should be logged as an emergency after he looked at the issue I was having with no access to my electric meter. Mr Dyson spoke to me in a very respectful manor, showed understanding to my distress and helped to get the job raised as the emergency it is, after the call handler ignored his advice to do so. I then spoke to customer service staff member Uzma. Uzma was, as Mr Dyson was, very polite, understanding, patient, helpful and spoke to me in a very respectful manor. Both of them were not just good at their job, but good, decent human beings in general. My experience with both these members was helpful not just to the issue at hand, but in being mindful and supportive of my vulnerabilities and level of distress, so as to not cause me further distress and to help calm the distress the previous call handler had caused me.
I would like to personally thank both of them for their assistance and the job was done within the 4 hours that it should of been originally.

Mr Devlin, who was the workman that came to fix the issue, was also very well mannered, understanding and helpful and helped me get my electric back on. The issue has now been resolved in the legally required time, thanks to the three staff members named above.
They all deserve to be acknowledge for doing right, where a lot of your staff are getting wrong. Thank you three, you all did amazing and helped me be able to manage my health condition.

Feedback for Yorkshire housing, some of your staff are disgustingly and shockingly bad at their job and clearly have no customer service skills or knowledge of the actual laws, rules and regulations. They could do with some training from the staff mentioned above, as they got it right, effortlessly. Patronising attitudes from call handlers to customers is actually harmful in a psychological, emotional and physiological way to the customers. Your staff do NOT have a right to cause tenants harm and you as an organisation have a duty of care to ensure this doesn't happen. This needs addressing.

Extremely satisfied really helpful and polite really recommend for any one

Just recently became a tenant, tenancy sign up was straight forward and the two ladies I dealt with (Mollie and Angie) were so lovely and helpful throughout the process

Very friendly and efficient. Explained everything well and checked if I needed more help with anything else and sent me helpful information. Excellent service.

Staff were friendly when looking through my property and also when I got a message to tell me I got the house after I thought I didn’t. Allowed you to look round the house without looking over you and signing up was quick and easy all relevant documents sent to me the same day

Im in the process of mutual exchange. Yorkshire Housing is trying their hardest to sabotage everything. Their officer gave the approval for the exchange to take place but she never booked an electric check she had two weeks to do this. Now I will probably miss my surgery because because someone couldn’t do their job properly. They have poor communication with their clients, they don’t respect vulnerable customers. It’s a shame

Vicky from Yorkshire housing was so nice and very helpful she explained everything thoroughly to me as this is a first for me.,

they dont seem to listen about what us customers say about a few things

Terrible company, care only for profit not ruining the town they start building in. Inconvenient for anyone who lives anywhere near one of the projects.

Very helpful especially with it been my first time moving out.
Staff were amazing especially Loren and Gemma

Sarah who I spoke to at Yorkshire housing was very pleasant & understanding. She took her time to explain everything that I wanted to know in detail. It was a absolute pleasure speaking to the person & she IS certainly a asset & a credit to the organisation.

Our shower stopped working at 10 to 6 last night 18/06/26, I rung Yorkshire housing and got through to a gentleman who was most helpful, said he would put it through as an emergency, and someone would be with us within 4 hours, well the young man was here within the hour, such a lovely young man by the name of Jack, told us what he was going to be doing, and proceeded with the job, couldn’t have wished for better, he finished putting a new shower in, tidied and cleaned up afterwards, and you wouldn’t have known he had been there, so extremely happy with the job he did. Highly recommend. First class service

Called Yorkshire Housing Customer Service today to ask for advice and spoke to a young man who was friendly, polite and concerned for my situation, extremely helpful with advice and in pointing me in the right direction to find the information and help that I need.

Viewed a property at Chestnut Court on Friday, I need to say how nice it was, everything was explained slowly so I could take all the process in,I was able to ask questions, Paula put me at ease , I’m now waiting in hope of satisfactory reference then I will be offered the flat, I’m looking forward to becoming a tenant.

I would be leaving no stars if I could !
One word ……. SHOCKING!
I’m pretty sure the other reviews are made up imaginary people .

Ronnie from the new customer team came across very friendly and helpful, he always answered my questions and replied in a timely manner. So far my interaction has been very positive.