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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have recently contacted Yorkshire Housing durle to a very delicate family matter. I spoke with a young girl called Jade. Her empathy and understanding deserves praise. I honestly belive she really c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Birkby Croft is a welcoming place - a place that feels like home, my grandad finds it comfortable and has made many friends whilst he’s been here. It has a great communal lounge, which is ideal for so... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can’t thank Jamelia H enough for all the help and support she gave me throughout the process of getting my new property. She was so helpful, patient and reassuring, and guided me through each st... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Mollie was so lovely and really helpful going through everything for the home and got back to me so quickly. Really appreciate all the help she’s given.

À propos de l'entreprise

  1. Association de construction et de gestion de logements sociaux

Écrit par l'entreprise

Yorkshire Housing is biggest housing association based solely in Yorkshire, we're Yorkshire through and through. We own and manage around 20,000 homes across the region. This includes older person’s accommodation and homes for low-cost rent (social and affordable homes).


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

527 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(527)

182 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service by

Great service by
Abid Hussain with a fast appointment very good service

15 avril 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Scott, thank you for your 5 star review. We're really glad to hear Abid were able to help! Shuang

Noté 5 sur 5 étoiles

Great service and quick response

Great service and quick response

15 avril 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi John, thank you for your lovely review. We're really glad you had a such positive experience with us! Shuang

Noté 5 sur 5 étoiles

Lauren Middleton

Lauren Middleton, what a phenomenal woman. So reassuring and helpful, couldn’t offer any more support if she had tried! Considering I’m moving halfway up the country, I’ve no nerves whatsoever and feel in safe hands with her!

14 avril 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Nicole, thank you for taking the time to share your experience with us. It's great to hear that Lauren was so helpful and provided you with such reassurance! Shuang

Noté 4 sur 5 étoiles

The man was very nice and accommodating

I waited all day for some one to come about my damp and mould problem I had an appointment between 8am and 12 noon but no body came I spoke to a very nice man who sorted the problem out for me and arranged another appointment for me he was very thorough and helpful nothing was too much trouble for him.

11 avril 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Gary, thank you for taking the time to share your experience with us. We're sorry that no one attended the original appointment, but we're pleased the team was able to resolve this and rebooked it for you. If there's anything else you need, please don't hesitate to contact our customer experience team. Thanks, Shuang

Noté 5 sur 5 étoiles

Rehoming my Nan from Scarborough to Barnsley.

We are incredibly grateful for the outstanding support and compassion shown by the housing manager Adele (at St Edwin’s Croft, Barnsley) throughout the process of rehousing my Nan. From the very beginning, she demonstrated genuine care, patience, and professionalism, making what could have been a stressful experience feel smooth and reassuring.

She took the time to truly understand my Nan’s needs and circumstances, ensuring that she was placed somewhere that is not only comfortable, but also safe and well-suited to her lifestyle. Adele’s communication was clear and consistent, and she were always approachable and willing to answer any questions we had.

Thanks to her dedication and attention to detail, my Nan now has a lovely home where she feels secure, happy, and safe. It has made such a positive difference to her quality of life, and for that we are deeply thankful.

Her kindness and commitment have had a lasting impact on our family.

4 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi, thank you so much for taking the time to share this lovely feedback. We're really pleased to hear your Nan's settled so well in her new home, and that Adele was able to support both you and your Nan and made the experience reassuring! Shuang

Noté 5 sur 5 étoiles

I have found this website really…

I have found this website really helpful I’m grateful that I have found this website it has been helpful for me.

2 avril 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Wagma, thanks for your 5 star review. It's lovely to know you've found this website helpful, we hope you have great experiences with us too! Shuang

Noté 5 sur 5 étoiles

Housing support I support a vulnerable adult who is a…

I support a vulnerable adult who is a Tennant living at chestnut court in Barnsley.
He needed new floor coverings throughout his property which for him was a massive undertaking
The support he received from Paula Lawton Perry housing manager throughout this process went above and beyond.
A big thanks to the door contractor Andy Pinder who also went up and above.

27 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Russ, it's great to hear the customer received fantastic support from Paula and Andy. Thank you so much for sharing this lovely feedback with us! Shuang

Noté 1 sur 5 étoiles

Is it really that difficult??

I'm always reluctant to leave negative reviews but everyone has a breaking point. I've been trying to get an extractor fan fitted for some years now to alleviate the mould in the bathroom but cancelled appointments, calls to 'emergencies', not having the necessary tools and any other number of excuses are the only action.

27 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Andrew, we'd really like to speak to you about your experience so we can look into this. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang

Noté 5 sur 5 étoiles

Yorkshire Housing, the personal touch

I spoke with a lovely, helpful young lady called Sarah. I had 3 repairs to report, she answered my questions patiently, explained what she was doing. She arranged for all three repairs and gave me the job numbers and dates for all of them. It’s a pleasure to be able to speak to a person and not be told to go and sort it out on the internet. I am of an age where I don’t have the same computer skills as the young. Thank you for employing such an approachable and helpful team.

26 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Margaret, thank you for taking the time to share your positive experience with us. We’re really pleased to hear that Sarah was able to help. If calling is what works best for you, our team are always here to support you! Shuang

Noté 5 sur 5 étoiles

Amy and sian were very helpful and made…

Amy and sian were very helpful and made my experience very stress free and have helped me with all the paperwork.

26 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Josie, thank you for your lovely review. We're really pleased that Amy and Sian were able to help! Shuang

Noté 5 sur 5 étoiles

An extra mile.

I have dealt with
Lauren Middleton.
I can say that
Lauren has gone the extra mile maybe two for me and taken a great weight off my shoulders.
If promotion is on the horizon I know where it should go.
Thankyou Thankyou, Thankyou.

25 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Susan, thank you for sharing your great experience with us, we're really pleased that Lauren has been such a support and she'll be chuffed to hear your feedback! Shuang

Noté 5 sur 5 étoiles

Ellie has been great

Ellie has been great! Some teething problems to start with but all sorted now! Absolutely lovely lady & very helpful cannot thank her enough

24 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Vicky, we're so glad to hear the teething problems have been sorted now, and that Ellie have been so helpful. Thank you for your 5 star review! Shuang

Noté 5 sur 5 étoiles

Amazing Service

We have been in communications with Ellie Moxon for almost 2-3 weeks, regarding us moving into our new house.
Ellie has been easily contactable, polite, friendly, she's gone above and beyond doing everything she can to make our transition as smooth as possible

23 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Louise, thank you for your lovely review. We're really glad to hear that you had a such positive experience with us, and that Ellie was great in supporting you! Shuang

Noté 5 sur 5 étoiles

I spoke with a kind and professional…

I spoke with a kind and professional lady called Ellie Moxon. She was clear with everything she explained and spoke to me with dignity and respect. The process we went through was quick and efficient and took less than a week to be nominated for a house to being offered one.

19 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Elizabeth, thank you so much for your lovely review! We’re really glad you had such a positive experience with us, and it’s great to hear that Ellie was able to help. Shuang

Noté 5 sur 5 étoiles

Helpful and professional

Had a great experience to secure our new home. Ellie Moxon was polite, professional, helpful and explained everything very well. Thank you so much, this is going to change my family's life.

20 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Leanne, thank you so much for your 5 star review. We're really glad Ellie was able to help! Shuang

Noté 1 sur 5 étoiles

Report a repair November 25

Report a repair November 25, 2 surveyors came to look at it, Feb 26 still no work done. Call again March 17th, to be given no update. Asked to put in a complaint, offered a £30 gift voucher for the length of time it had taken to do the repairs, I was told I could only accept the gift voucher if I withdrawn the complaint. Needless to say I did not accept thr gift voucher

17 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Mandy, we’re really sorry to hear about the experience you’ve had with the repair work. We’ve passed this on to the relevant team so they can look into it, and someone will be in touch with you soon. We hope we can get this resolved for you as soon as possible. Thanks, Shuang

Noté 5 sur 5 étoiles

The man that call was very good

The man that call was very good

3 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Catherine, thank you for your 5 star review. We're glad you had a great experience with us! Shuang

Noté 5 sur 5 étoiles

Lorna spolverato

Lorna spolverato, thank you so much for your quick and speedy and understanding of our situation, dealt with care and professionalism. Thanks again.

11 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Elizabeth, thank you for your 5 star review. We're so glad Lorna was able to help! Shuang

Noté 1 sur 5 étoiles

Having held over £900 of my money…

Having held over £900 of my money stating I have to be a month in credit with my rent ( not mentioned on my tenancy agreement) I have had to issue court summons to receive my funds back. I have been passed from pllar to post over the last couple of months and I would definitely not recommend them to anyone. I have been a resident since 2007 but the just seem to think they can shit on us and thus time they have shit on the wrong one !!

9 mars 2026
Avis spontané
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Réponse de Yorkshire Housing

Hi Rocky, we're really sorry to hear your experience, and we want to get this sorted for you. We can see that our team spoke with you yesterday to try and help resolve the matter, but the call was disconnected. Our team has since emailed you and asked for a bit more information so we can get this sorted as soon as possible for you. If you still feel that the issue hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it soon. Thanks, Shuang

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