Yorkshire Housing Avis 

Ronnie from the new customer team came across very friendly and helpful, he always answered my questions and replied in a timely manner. So far my interaction has been very positive.

If I could give more than 5 stars I would, fantastic customer service from start to finish. Viewed the property and got the keys the same day. I was shown around by a lovely woman called Subhana who was just brilliant. She went through everything I needed to know and advised me through out the process. Thank you so much

It was such a quick turnaround from firstly showing an interest in a flat to actually receiving the keys.
The phone call from Ronnie to do my assessment was professional yet relaxed. Then going to see the flat & meeting Karen who went through everything with me was again professional yet relaxed, then to be given the key's there & then was a magical moment. I cannot believe how welcoming they've been. Well done Yorkshire Housing definitely worth 5 star's.

My partner used to work for this company, in the customer service experience department. He suffered a mental health break down 18 months ago, whilst he was working for you and this company did absolutely nothing to support him! 18 months down the line, he is still suffering with his mental health and hasn't worked in employment. So whoever is reading this, I just want you to know that, your ex employee, is still suffering with a mental health break down. You need to know this, because you need to do more to support your employees. My parter is lucky he has a good family support system around him, because someone else who doesn't may not be so lucky and may continue to take their own life, because you as a company are disgusting. This will be going to the national newspaper and we are perusing solicitors against Yorkshire Housing. The sad thing is, your website says you are in support of Andy's Man Club. Reading that was like reading fraud. You talk the talk, but you certainly do not walk it, or even close. If my partner had of taken his own life, I would be making sure this company gets shut down immediately and it would be in every news paper and news channel in the country. Think about what you are doing, and think about things on a human being level. Not a stat or process, procedure. YOU NEED TO DO BETTER!!!!!!!!!!

Gurpreet dealt with my application, she was efficient and speedy dealing with every aspect.
Extremely friendly and polite made me feel at ease and comfortable, she answered any question or query i had no matter how silly it sounded with patience and kindness an absolute pleasure speaking with her.

The guy named Ronnie who is had been in contact with me has been excellent

I'm always reluctant to leave negative reviews but I’ve reached my breaking point.
The toilet has a “scaling” problem that doesn’t allow human waste (poo) to be flushed away. The problem was looked at a couple of months ago with it being escalated up to DynoRod to sort out - they checked things with cameras etc saying everything was okay.
Guess what? Back to same problem again only worse! Waste matter backing up for past 24 hours (their emergency call-out timeframe) with no contact apart from me calling them to REMIND them about my problem! Anyway - had to use local pub for a pee yesterday evening and local McDonalds for a poo (I had to arrange for a friend to come across just in case the contractors turned up!). Not doing my service related PTSD any good - all this second guessing and trying to mind read what’s possibly happening is adversely affecting my mental health - thank you Yorkshire Housing for harming me! (BTW. That’s me being passive/ aggressive).

Was very helpful
And I’m happy I spoken to Suzanne Pugh
Customer Experience Advisor

Yorkshire Housing new portal is a nightmare. I have been locked out of my account for over two weeks now.None of the advisers seem to be able to help me,in fact I feel like I am going round in circles with them,with no one able to get me back into my account. The old website was good no problems at all this new portal is a total nightmare. The old saying is if it isn't broken don't try to fix it.

My experience today was excellent very helpful and understanding all the time
Tank you

Abid was polite and helpful throughout the call. He did not have a definate answer to my question but instead of giving me a vague and incomplete answer he went away and promptly got the information i required. Abid also talked me through registering with the customer portal to make life easier in futre. Yorkshire Housing need more Abid's manning the phones, he is an assett to your company. Thank you Abid.

Abid was very helpful and extremely diligent, he made a lot of enquiries to help understand and address my issue and was very friendly

Confident and professional with the replies to my questions.

My son and I have recently become tenants of Yorkshire Housing. But so far, so brilliant. I myself am a brain injury survivor, as such I have both physical and cognitive impairments, I struggle with processing new information and following instructions. Even with my impaired cognitive function, Both Vicky and Becky have gently and patiently guided me through becoming a tenant and have explained how many services (beyond housing) are now available to me and my son. Our new flat is aesthetically pleasing and in good repair and the additional security which is afforded us, already has me feeling like I am entering a happy and safe stage in my life. Thanks to all involved, I’m genuinely grateful for everything you’ve done and I can’t recommend you highly enough.

After falling asleep on my medication I missed yesterday's emergency appointment to repair my open stuck bedroom, and ended up sleeping with it open all night, twas a chilly experience but and unnerving as I live in a high crime mountain estate. Fair play to Yorkshire Housing who responded early in the morning to resolve the issue, the operator Abid was very helpful, informative and very efficient at summing up my situation, as it is a ground floor flat and understood the security concerns, the repairs team responded within the alloted time to which I apologised for the tardiness on my behalf from yesterday and the gentleman was saying that no apology was necessary.
He promptly fixed the issue within fifteen minutes, lubricated the other windows to ensure that they didn't suffer from seizure and left total time twenty to thirty minutes.
Honestly flabbergasted at the efficiency and brilliance the result of the entire organisation, after being a long term Tennant of seventeen years Iv never had an emergency repair requirement, but if it does arise in the future I know that I'm in safe hands with Yorkshire Housing, Awsome job and great teamwork from Yorkshire Housing and setting the standards of great customer satisfaction within the letting industry. Thank you Yorkshire Housing, please stay brilliantly awesome.

Best customer service explained how to sign up to my portal as i haven't done it before because i didn't know what it was for and he explained perfectly! This is my first home i live in on my own and yorkshire housing have been so good with any issues i have felt.

I had a very lively experience with Mia, she was very patient and funny, am greatful

I couldn't recommend Yorkshire Housing enough! I have been talking to Mollie French regarding my house move and she has always been so friendly, helpful and thorough with the information provided. I'm a classic worrier and overthinker, but nnothing has been too much for Mollie to assist me with, I've always felt like she's considered my needs and made me feel so comfortable. I'm really looking forward to being a Yorkshire Housing tenant!

Mollie has been amazing to deal with! Everything has been really quick and stress free so far! This has completely changed mine and my daughter's lives! Thank you mollie for your patience and friendly attitude! It really does make such a difference!

Spoke to Abid Hussain. He was patient and most helpful. Thanks