Zaxby's Avis 

I went through drive thru and Kimberly f took my order she was very polite and had a sweet voice

I have a lot of food intolerances and allergies so I like to check online menus before I go anywhere or order something new. Zaxby's new online menu interface makes this impossible because all they want is for you to place an online order. You can no longer look at the items to see what is on them that you may need to hold off. I am personally so put off by this that I will no longer be coming to Zaxby's for anything other than the one thing I know I can have. Please go back to a web format that allows you to actually browse the menu and query what all comes on the different menu items. It is crucial for people like me to navigate different restaurants these days and refusal will just make me want to come here less and less.

I ordered a zalad southwestern and the tomatoes were old and wilted

Zaxby's what happened to your customer service? You used to be so customer focused and now you your service sucks . I just visited you Dublin GA store and I ordered 10 wings for 13.99 when I asked how many came with them I was flabbergasted when I was told 1 sauce and would have to pay extra for 2 sauces . I decided to speak to manager on duty 3:15 pm on independence day. The manager repeated exactly what I was told by drive though attendant. I asked him if I am spending 14.00 (after taxes) why can't I get one extra sauce. The manager said I would have to be charged extra. Zaxby has lost my business and do not regret my decision. Let me explain it is not about the money it is about the rudeness and arrogance and totally how Zaxby's disregarded me as a human being . There are too many people out here starving and are on fixed incomes .Yet Zaxby's could not find find it in their hearts to give a senior customer a free ranch dip. I hope that my taken time to complain change Zaxby's for the better for others I am done with you Zaxby's done done done !

Went through the drive-thru the people came out to my car and took the order so I couldn't see the sign where the food was so I didn't have any idea what I wanted so I ordered and then when I got up to the sign I seen some other stuff that I wanted and they would not let me add it to my order then they gave me the wrong order or just completely screwed mine up and the line is so long that I can't even get back to the place just a big giant joke Zaxby's in St Petersburg stay away

12 fries and one cut up chicken tender for $8.99

This is supposed to be the loaded chicken bacon ranch fries…

Smfh Never again!

Kingsport Zaxby’s has to be the filthiest restaurant I’ve ever eaten at the Kingsport restaurant

Went through the drive thru today and when I got home and checked my food. The fried pickles were definitely fried, burnt to a crisp.

This is probably the 5th time I’ve ordered from Zaxbys on Keith Bridge in Cumming Ga. Every. Single. Time. I have to go in and have them redo my order. It’s absolutely ridiculous.. nothing but a bunch of rude teenagers that could care less if the food is correct. I had them this time redo my order and they STILL got it wrong. I’m beyond irritated. Zaxbys management needs to get a grip on their store.. absolutely horrible… just once I’d like to actually get what I friggin order!! How is that so difficult!?

The worker kept asking me to repeat my order several times they were having a conversation with someone else while trying to take my order. My order was wrong. I went inside and asked them to remake it. I ordered my chicken sandwich with cheese, pickles and mayo (on the side) no ketchup no ranch for my cheese bites amd fries were given either. All of it was incorrect. The manager came over and I told her I wanted it redone it was incorrect she just handed it to the cook and said put cheese and pickles on this. This is the 3rd time they've incorrectly made my order.

I was very disappointed, I order on line, to be delivered. the food wasn't that hot, they forgot to give me a extra fry, with one of my orders. They gave me two small drinks, one was supposed to be an Large. Call the store. Was disappointed. Wanted me to go get the drink. They said, the fries was right. Like I told her, one was big, the other order just had 4 fries in it. I didn't have no way. They was RUDE, when I was talking to them. What happened to the saying , the Customer is always right. I guess, that Old School now. Will not go back, until they make it right.

Wish I could rate it a 0 Chicken Tenders fried to HARD. WASTED MONEY

I waited in line for 25 minutes in line and the last 15 minutes the drive thru person ignored taking orders. Then cleared out the whole line at 7:01stating they were closed. I am empathetic to being short staffed and I spoke to the manager and she was upset and kind. But there was no resolution and a half hour of my time was wasted. Whoever was taking orders really should have consequences that was intentional and unprofessional. Now I’m in line at a competitors drive through and still not home from work. I know there is an obvious internal issue with the staff because the manager said this is a consistent on going issue and that this isn’t the first time this happened.

If I could give 0 stars I would. The absolute worst service I’ve ever had at Zaxby’s in Trussville Alabama. They park you for 20 min, they are rude and they give you the wrong order. They’re too busy playing and laughing to do any work.
The so called manager is the one that brought out the order to me and even repeated what the order was before handing it to me. Same “manager” hangs up on me when I called because they think you should just come back and get it. No apology, nothing. I will NEVER waste another penny at Zaxby’s. They are horrible

Bought my usual chicken sandwich today. It is now half the size as it used to be. Went and got my money back. Won't ever be going back there again. They said that's going to be the new size.

The Morristown Zaxby’s is the worst food and highest for the bad food I have ever ate the chicken is hard and never get what you order right the food is old. I have ate there the last time it is bad when McDonald’s beats Zaxby’s

Paid 30 dollars at Zaxby's in Summerville sc and needed 1 more honey mustard. They wouldn't give it to me without charging a quarter. I had no cash and they wouldn't just give it to me so I had to use my credit card for it. I hope 25 cents don't bankrupt them but that's the last 30 dollars they will ever get from me.

Johnson City, TN. N. Roan St Zaxby's. Wife and I stopped by yesterday and I ordered (2) 5 Finger chicken plates and specified (honey mustard sauce) with a coke and sprite to drink.
When we got home there was no honey mustard sauce and the coke taste like water. Not the 1st time this has happened at this location.
What is wrong with the employee's at this location that they cannot get the order right?

Ordered the loaded fries with the chicken, bacon, cheese and ranch. The food was cold and staff refused to make it fresh. Received a full refund. Zaxbys in Fayetteville, ga on hwy 85 has lost a customer for life. It only takes one bad experience