I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Lisez les avis des autres
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Voir plus
Raine made this experience quick and painless. She got me an appt for exactly when I needed it and also set me up with temporary internet until the technician appt.
À propos de l'entreprise
- Fournisseur d'accès Internet
- Cablô-opérateur
- Fournisseur de connexion internet
- Service internet et téléphone
Écrit par l'entreprise
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Coordonnées de contact
1429 Chase Ct , 46032, Carmel, Etats-Unis
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,8
Excellent
169 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent technical support thanks for…
Excellent technical support thanks for your help
7 décembre 2024
Avis spontané
Was very prompt very easy to talk to…
Was very prompt very easy to talk to his assistance was greatly appreciated
2 décembre 2024
Avis spontané
Great customer service!
14 novembre 2024
Avis spontané
Excellent tech support
Benjamin fixed my issue quickly and communicated reasons for the delay. Thank you so much!
8 novembre 2024
Avis spontané
Great service!
Took me a little to get into contact with a person who could help but once they did they were very helpful in fixing the problem
19 septembre 2024
Avis spontané
Outstanding service
The customer service technician was very patient and helped me work through our issue by offering multiple suggestions to ensure our issue was addressed.
5 septembre 2024
Avis spontané
Didn’t have to wait long for someone to…
Didn’t have to wait long for someone to help me, and he figured out the issue very quickly. He was very helpful!
23 août 2024
Avis spontané
Benjamin went above and beyond the call…
Benjamin went above and beyond the call of duty to help me.
21 août 2024
Avis spontané
10/10 customer service experience
The customer service agent was very helpful and resolved my issue quickly!
26 juillet 2024
Avis spontané
He was fast and knowledgeable
Moving in and setting my service up for the 1st time was very quick and easy.
25 juillet 2024
Avis spontané
I had messed up the process and they…
I had messed up the process and they was able to reset everything and get me the right wifi connection.
27 juin 2024
Avis spontané
El asiste fue muy amable y servicial…
El asiste fue muy amable y servicial conmigo
17 juin 2024
Avis spontané
Goat of customer service
Helped out a lot, called day before and didn’t get the help I was looking for but he gave me exactly the help I was looking for while also being polite. 10 outta 10 would recommend.
31 mai 2024
Avis spontané
He was patient and very thorough
He was patient and very thorough. Solved my problem quickly
6 mai 2024
Avis spontané
One Call Resolution at It's Best. The representative was very…
The representative was very professional, friendly and knowledgeable. He answered all of my questions and provided me with the information I needed for service.
Excellent Service!!!
16 avril 2024
Avis spontané
Réponse : Xiber LLC
Thank you for leaving such a great 5 star review, Michelle! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
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