Xiber LLC Avis 169

The representative was very helpful and he responded very quickly to my concerns. Great customer service. He was very friendly as well

Customer service representative, Elizabeth, Dayna from customer service on the phone/text and the Technician that was sent to my apartment (Nick) were all extremely helpful, professional and you could just tell they genuinely cared about my situation. There were different engineers at Xiber that created temporary work and passwords and then there was a router issue that was causing issues inside at my apartment after about a week of having issues a technician was sent out name Nick who fixed everything and was very helpful in helping with getting me connected on my laptop TV, and helping out with downloading the Roku TV app so he just went like the extra mile to get everything expedited in a timely manner even though he had been doing this for years it was like he figured out some of the other issues that Was causing other issues with connection. I’ve been in Customer Service management for many years and was so impressed with the whole team at Xiber . Hi FIVE everybody at Xiber!!! Thank you Mr Arnett

Benjamin fixed my internet in no time and now I am a happy girl.

I had a call with Benjamin about my residential Wi-Fi being spotty, and he was very friendly, patient, and professional! He quickly helped solve my problem (hopefully), and texted my phone to give me a way to contact Xiber quickly next time I have a Wi-Fi issue. Very happy with the customer service he provided!

He was really great helped me out resolve my issue in no time! It was also much faster then expected

I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with.
Internet Service: B
Support Systems (ticket & chatbot software): F
Direct Support (human on phone/email): A+

the worst internet provider i have ever had in my entire life.!!!!
forced by apt. complex to purchase....
super slow connection speed WHEN it is working....
service has been down 10 times in 5 months...
this last outage is now over 20 hours in length....
poor customer service....
$60/mo. for 24 megs download speed.... pitiful.!!!!

Benjamin was very friendly and helpful, and kept me up to date on the status of my internet connection.

Benjamin was the most helpful representative for any company I’ve ever talked to. Been locked out of my favorite video game for 4 days with no solutions on the internet and he fixed it within 15 minutes.

This company is dog water their internet service goes down 24/7 and they say they have a technician out working on it then 24 hours later still no Internet do yourself a major favor and avoid these people like the plague most unreliable and scummy isp I've ever seen

Today Benjamin helped me with my internet and got a hotspot started for my and my gf who needed it for college. We are waiting for a modem. Great help getting us set up for now.

My experience was very nice! The guy went step by step on how to get my wifi back working after being out for a week and helped under 10 minutes.

Benjamin is very supportive person. He helped me to fix my connection problems with patience and kindness. I really appreciate you for having such a great team.

Forced to use this service by my apartment. Can't get access to the router to adjust my own settings. The service is spotty, and I don't even get the 1Gbps bandwidth. I've been emailing with customer service for weeks and no resolution yet. Paying extra for not even getting the minimum bandwidth they offer. I am hardwired and have not been able to get more than 100mpbs. The service has disconnected my work laptop more times than I could count.

Very patient and helpful, Benjamin ran an update for our router that appears to have ironed out speed/stability issues and stayed in contact through the troubleshooting process

I could use the chat feature and didn’t have to wait long for someone to help me. It was a real human and not a chat bot and I was able to get my issue resolved quickly.

Benjamin was super helpful, quick and charming. Fixed my wifi issue with no problems since and now I don't hate xiber!

I was told by the representative that they would look into the matter and they were very prompt and professional and I'm very satisfied with their service they fixed the matter.