Yes Hearing Avis 

The initial purchase was great. Follow up appointments are a complete joke. I’ve had two follow up in home appointments. The first time, the provider was late. Yesterday, they didn’t bother to even show up. No email no text, they just didn’t show up.

Yes Hearing can get you a pair of hearing aids for less than you will pay from a local audiologist, but god help you if you ever need in home follow up care. For me, the up front savings are not worth the ongoing issues with the follow up care.

I won’t be a repeat customer. There are too many issues with their contracted in home providers.

Incorrectly fitted for the hearing aids. They are too large for my ear canal and not comfortable to wear. I have left multiple voicemails and had been completely ignored. $3000 wasted. Stay away from this company

I’m hearing sound from things that I had long forgotten make sounds. They’re very comfortable to the point that I am unaware that the hearing aids are in my ears

I needed to replace my Oticon hearing aids I’ve had for 3 years. I saw Yes hearing ad on Facebook. I called them and found the price of their Oticon aids was the same I paid 3 years ago. They sent a hearing specialist to my house to conduct the hearing test, which I found to be more in-depth than the one I got from my ENT audiologist. They seem to be working better than the old ones. I’m very happy with them so far (3 months).

YESHearing sells you hearing aids whether you need them or not. The hearing test was not confidence inspiring. I asked for a copy of the audiogram, but never received it. YESHearing stayed very busy and positive offering ways to fix the hearing aids during the first 45 days, but failed to tell me I didn’t need them. Additional testing elsewhere showed that I do not need them. Now I am stuck with hearing aids I don’t need. Beware!

I contacted Yes Hearing and after a brief pleasent conversation with Lathan Hickney, lead salesman for Yes Hearing, with no documented offer, this lead salesman tried to get me to give him my credit card information and charge me unrefundable $200 to set up an to be scheduled in-home appointment with an unidentified Audiologist with the intention of starting a trial, with no written documentation on what I'm buying with my $200. Lathan Hickney was very pleasant to speak with however getting information beyond Lathan Hickney's canned talk was very difficult and after several misrepresentitive email exchanges where each time i specifically asked for a copy of a contract, he finally wrote me that there is no contract with Yes Hearing and never wiill be. He also incorrectly wrote to me that "for that matter from anyone else in our industry, it is not required and or neccessary". I do not know what "industry" he was writing about. I have purchased 6 hearing aids from three seperate, unassociated local Audiology companies and have always recieved a full contract without even asking, before paying or being invoiced for a penny. Though Yes Hearing might provide great services, I would never buy services without a written explanation of what services I'm buying.

I had a great experience with Yes Hearing. It was especially helpful that they come to your home as I am handicapped. Everyone on staff I dealt with was very helpful. I would definitely recommend.

Couldn't be happier with YesHearing.com. I tried Yes and one of their competitors (hear.com). YesHearing was the better of the two. The customer service was superior at Yes. Adam Alexander was so great to work with. He was very responsive and always provided timely responses. The fitting procedure was with an audiologist in person and much better because of it. I ended up going with the Oticon Intent. The hearing aids work great. They come with a 3-year warranty and are insured against loss or damage over the 3 years with a deductible.

I have had some difficulties with the hearing aids when I first got them. The ones I received were oticons. They were faulty and it took weeks to get some that would work for me. I switched to the starkeys and they are working great. Leyla was very helpful in sending me the supplies I needed. Miranda worked with me on getting them set properly
It was difficult to get in touch with the company and seldom got a call back.
I would give Leyla and Miranda 5 stars. Yes Hearing I would give 2 1/2 stars.

I was nervous about purchasing from an online group that was without a brick and mortar store. But I read some good reviews about Yes Hearing and decided to take a chance. And I have been so glad that I did.

The salesman that contacted me (Carlos) was personal, friendly, and professional and explained how the company's processes worked. He suggested that Phonak Audeo hearing aids sounded like they would work best for me. I did some research on them and agreed with his assessment -- I called back and placed my order.

Shortly thereafter I got a text from the salesman confirming my purchase (and an email) and then I received a text from a tech (Leyla) who said she would be the go-to person for any questions I had through the process. She confirmed that I would be contacted by an audiologist within a few days to set up an appointment for the hearing aid test.

The audiologist (Scott) set up the appointment. He arrived right on time, conducted the tests and set up my hearing aids. He thoroughly explained the care and function of the hearing aids and the MyPhonak app. He also followed up with a face-time phone call two weeks later to see how.

I've had a few questions that I've texted Leyla and she has always responded quickly. She helped me purchase an additional charger (which arrived in timely fashion) and has answered small technical questions that have arisen in my use of the hearing aids.

The hearing aids themselves work perfectly (I've had them for over a month now) and the people that have assisted me in this entire process have been wonderfully helpful, polite, and timely. I recommend them highly and with no reservations!

Very poor customer service. Slow to respond. I paid them thousands of dollars in June, the sent the wrong size receiver end of July and now, beginning of September, they told me they don’t have the correct size. Very disappointing and frustrating.

I bought oticon hearing aids from Yes Hearing earlier this year. The original interactions were positive. 2 weeks ago my left hearing aid failed. It took about a week to get any response other than Sam the AI guy who is worthless. I had call 9 days ago and was told I needed new receiver which would be sent out immediately. 9 days later I get call telling me they havent sent out because paperwork not done right. So now I am looking at 3 weeks without hearing aids. Totally unacceptable.

I have been hesitant to get the upgraded hearing aids (mostly due to cost) Now that I went through the testing and fitting, I wish I had done it sooner. I really can't explain how much better I hear and what I have been not hearing. I highly recommend these hearing aids. Love them

Bradley was extremely compassionate and very prompt he answered questions and was very nice. Tina was exceptional as well, she was very patient just like Bradly. This company really lives up to what it claims. My hearing aids are a real game changer. They do very well in adjusting them when you want them to be. but i have had no problems with my hearing aides. I fully recommend this company to anyone who needs hearing aides.

The company took money out of my account last year to pay for hearing aids that did not work, were returned, the consultant took molds of my ears, never sent back hearing aids and my consultant has not been seen since. I am really really angry..... $2500 gone with no response after repeated !!!!! attempts to contact.

I purchased my hearing aids from Yes Hearing first part of the year I found them by accident on the internet. I call them they were very helpful and the same hearing aids were a lot cheaper than my doctor offered them to me. Once I received my hearing aids Yes Hearing set me up with a local doctor and they adjusted my hearing aids at no extra cost. They also have supplied me with tips and filters. I bought the tv adapter which is great the sound goes straight to hearing aids it’s perfect I can also walk around the house and listen to my television station. I totally recommend Yes Hearing you won’t be disappointed

When I first started my journey into getting my hearing aids, I ran into some obstacles within the process. However, this team stepped up to meet the challenge and worked through each issue until we had a successful outcome. When I need assistance, adjustments, or supplies @Leyla and @Dr. Victoria are there to help me out! Hearing loss is a challenge all by itself... But having a team to walk through it with you is a welcomed blessing! Yes hearing is the team you want on your side! D Brown, Virginia

I would like to recognize Leyla and Yes Hearing for their wonderful customer service. They go above and beyond!

Very smooth transaction with very good communication from sales to customer service follow up. Sharie Jackson gets things done, enough said!

The Yes Hearing did a great job on coordinating a under warranty repair needed to my Oticon hearing aid. Flawless communication and I had a brand-new replacement aid back in less than 5 days.

When I purchased the hearing aid a couple of years ago, I was worried about the service aspect. The repair was easy to handle via FedEx and probably would have been more of a hassle and taken longer if I had used local provider.