Yes Hearing Avis 

I made an appointment just to learn more about my hearing condition as I already had a test and hearing aid.
I was delighted to learn more about my hearing condition; the representative was knowledgeable not only on the technical side but also on the physiological condition and explained the test to me very well.

Fantastic, speedy service

It was a very smooth experience and the audiologist was helpful. The price is lower but service was still good.

I clicked on their advertisement the said 40% off on the brand hearing aid I prefer. A man from yes hearing called me back within just a couple of minutes and asked if I had any questions. I said yes I would like to know how much that hearing aid was. He asked my area code and when I told him he said oh we can't sell you that one but we can sell you this other brand because you are 50 miles outside of our area. I said where is your area and I will go there. I also have kids that may live in that area code. He rudely hung up on me. Extremely unprofessional! After reading the other reviews I am convinced that this company is a scam personified!

I found YesHearing online. I called toll free number 888-221-6983. Customer Service (CS) answer the phone. After providing my area code, Customer Service told me there are 4 Providers in my area. I asked if I can have provider's information about their qualifications? YesHearing customer service hangup the phone.

Yes hearing charges $199 just for Provider to visit my house and this initial $199 is nonrefundable. In this case it is my duty to inquire about the provider to make sure the provider is experience for hearing testing and programming of hearing aids. I am disappointed with the person who hangup on me. Very bad Customer Service.

The hearing aids are working quite well…

The service has been excellent, and I am happy with my choice to work with you and your team.

My daugher purchased hearing aids for me as a birthday present with my son. I didn't think my hearing was that bad but i am so glad she did. I did not realise how much i was missing but I absolutely love my Onticons!

Chris made it easy to purchase the hearing aids and did whatever he could to help me save money during the process.

I purchased hearing iads from Yes hearing in January 2025. They were 20% cheaper for my Signias than a local store. I was nervous about the onleine shopping experience but they came as advertised and all worked well. the doctor came to my house and answered all questions, set them up and I have had no problems since

I would say customer service is an issue. The Dr assigned to me was, at first, attentive and responsive. But after the 45 day trial it has been dreadful getting a response and assistance to make adjustments. She had told me I could email her directly, but I got zero response after sending 2 emails, so reached out to Yes Hearing via phone and then email after playing phone tag. The response time for phone and email is somewhat slow, but at least they do get back to you. But then the process to schedule a video call was frustrating with getting our availability together and I found out the Dr is in a different time zone (2 hour difference). It's been a frustrating experience. I'd recommend getting hearing aids local, where you can go in person for everything. This survey asks for a date of experience. It's not one date, it's been consistently since January 14, 2025 that I've been disappointed in the service. But it makes you put a date.

They will not return my call to fix hearing aids I purchased less than a year ago. I spent over 4000 dollars for a waste.
Howard Reamer
4438038345

"Yes Hearing" has been wonderful from start to finish! They were conscientious, kind and authentic with their concerns. It never felt like they were trying to sell me anything - they just wanted to help me hear better! From the consult to the Zoom meeting with the Audiologist, I couldn't be happier with my experience. They are happy to answer all of your questions, and they ask you to check in with them as MUCH as you want! It's great to be back in the world again with better hearing.

Terrible hearing aids, broke down 2 times and customer service is not responsive

I did not know what to expect when I made my purchase from Yes Hearing. the experience has been wonderful. The hearing aides are name brand, and they have helped improve my hearing 100%. I was guided through my purchase experience by professional support. I so glad I took the leap of faith and made my purchase from Yer Hearing.

I recently purchased Phonak Infinio hearing aids through Yes Hearing and couldn’t be happier with the experience. The team at Yes Hearing guided me through the process with care and expertise, making it easy to find the right fit for my needs. They even followed up afterward to ensure everything worked well, which I appreciated. The hearing aids themselves are fantastic, and the service from Yes Hearing made all the difference. I highly recommend it!

I found not having to make several trips to a Hearing Doctor was one of the first steps I reslly appreciated. I have used Octicon Hearing Aides for about 7 years. I wouldn’t want to even try a different brand. I put them in the mourning and forget them. Many a time I have forgotten I have them on and lay down to take a nap or go to bed at night, turn over on my side and realize I still have my Hearing Aides in. The Yes Hearing staff have been wonderful, including a surprise call yesterday just to check in on me. Thank you, I feel “taken care of”.

I purchased my hearing aid back in 2022 I believe. I started having an issue with them about 3 Months ago. I reached out to Yeshearing and a virtual appt was setup and executed. The Audiologist determined the receivers needed to be changed out. John from Customer service reached out and assured me they would be sent out. That was this past Friday. On Wednesday FedEx delivered the new receivers. I replaced the old ones and now my hearing is nice and clear again. Fantastic Customer Service as well as great Audiologist to help you get the best performance possible.
I will continue to recommend Yeshearing to all my friends and family. They are a great caring company delivering a great service.

My first appointment went well. My hearing aids needed adjustment and some additional parts ordered. They did not call or follow up. The woman, Donna, who was supposed to order the part, didn't do it. After many calls, she did, then showed up late to the appointment, and I never heard from them again. I am having trouble hearing with the new hearing aids, so I need to adjust. I have called and emailed, but nobody has responded. Outrageous!!

i would not recommend Yes Hearing. not only did i have a poor experience with faulty hearing aids i tried, i also found the telehealth nature of the fittings to be lacking. worst of all - when i decided to return my hearing aids within my trial, i had to hound Yes Hearing to get reimbursed. eventually i stopped getting email responses entirely and had to resort to filing a dispute with my credit card company until they issued it.

A terrific experience.

I really like the waterproof Phonak hearing aids.

I ski, kayak and bike, other sports too!

They perform much better for my situation than the Oticon aids. Much more powerful when needed.

I am and will continue to be a Yes Hearing customer.

Great service and communication!

Zack