Yes Hearing Avis 

Review is for Yes Hearing, Leyla Muhamed and the Care Team.
My initial fitting with a home visit (son’s home upstate New York) was less than stellar, and when I started having issues, Leyla and care team have been super helpful. I bought in upstate New York while visiting my son. I live in a relatively remote part of Alaska. Remote help was not satisfactory, so when I lost a charger at airport, replacement came quickly. Then fit issues came up: one side would not stay on my ear and eventually lost due to improper length of receiver wires and too small domes. The APP map had not been changed to my hometown. Got new aid Leyla and team got me what I needed in terms of proper fitting receiver wires and domes. Then I did have to find someone in state to help me and she and Team got the App software to an audiologist in a town two hours away to get them paired and new preferences set and local map.
Now the replacement charger has quit, so just waiting for replacement and I should be good to go after another two hour drive.
Leyla and team have been with me throughout this odd set of occurrences and circumstances since March without ever a negative attitude, so five stars and thank you!

I have had my hearing aids for a couple of years now. While traveling, I lost my charger which is essential to operate my hearing aids. I contacted Latham Hickey with Yes Hearing, and he was extremely helpful. He ordered the charger I needed for my Starkey aids and had it sent to my address.

As soon as I was interested in learning about Tru hearing program I was instantly reached out too. Then consultant helped out every step of the way. Any questions I had were answered in a timely manner. The in house testing was very accommodating. I had my first consultation at my place if work and then finished it out at my home. Very convenient. I would recommend to a friend or family

The person who setup the hearing aids for me was very helpful and knowledgeable. The hearing aids last all day and I am hearing as I haven't in years.

These folks are on the ball! I received prompt, professional and courteous treatment from everyone of the Yes Hearing people that I interacted with. They are a class act. Amazing service!

Leyla was so attentive and meticulous with her follow up. She could teach a class on customer service!

I am very pleased with the hearing aids that was decided on ,especially with regard to tinitus issues ( that are constant) being able to have improved hearing and deal with the ringing in my ears is what made me pursue a company that could provide some solution, While hearing and the tintitus are not perfect, the improvement was worth a try. Overall service has been excellent , from the agent who helped in the begining to the audiologist, who provide the hearing test and the set up and use of the aids, i would recommend them to anyone who needs aids.

The Hearing aid work well and my audiologist Sherry is Great.

I am very happy with the Starkey hearing aids that I received from Yes Hearing. These aids handle crowd, restaurant, and wind situations much better than my previous aids.

Yes Hearing and my contact person, Leyla, patiently answered all my questions and promptly delivered the new aids.

I want to put in a kind word to audiologist Tina who remotely fit and adjusted my aids. Tina took the time to be sure the final adjustments were the best possible for my hearing. It was greatly appreciated.

I also want to say thanks to Yes Hearing for having their call center in the USA. Anybody with hearing impairment knows how hard it is to understand foreign accents. The staff I worked with at Yes Hearing were skilled and professional and represented their company well.

The free trial wasn't free! I am concerned that others may find, as I did, that the company does not advise of hidden charges. When I determined the hearing aids were not for me, I was told there would be a restocking charge. I was told by three different employees at Yes hearing, three different charges, and resons for the charges. I am still waiting for the sales director to send me proof of my signature on this " agreement "

I love my hearing aids, big improvement over my old ones and David (the person who helped fit and adjust my hearing aids was wonderful

Yes Hearing did NOT send anyone to my home for a hearing test and fitting. I have been having problems with the hearing aids and they now claim they do not have loaners, despite telling me they did before delivery. I received NO manual or instructions at all. They have no one here who can service them and want me to send them back to New Jersey. (from Iowa) The period of time was mentioned to be 3-5 days, then 5-7 days and the paper work says if you don't hear anything after 14 days to call them. They wanted me to purchase a set of over-the-counter aids to use while mine are away. I have received unacceptable service and the situation has not yet been resolved. (6/21/23)

Price and the customer service reviews convinced me to go with YesHearing. The customer service experience I’ve received since my purchase has been nothing short of phenomenal.

It was a simple to get fitted for the hearing aids. That and saving 60% over the same brand of hearing aids it’s no brainer

So easy and I never had to leave my home! I highly recommend and saved a lot of money too! Everyone was so nice and made the process so simple. I love being able to hear better and glad I chose Yes Hearing.

The hearing aid price I paid was over $2000.00 cheaper than from a brick and mortar place. Only thing that stops me from give 5 stars is an issue I am having getting a device I was told would be free and shipped overnight. It's been close to 4 days and no device or tracking number. I called my support person and even she can't understand why it hasn't shipped yet. I feel not being told there is a delay or the reason why is not good customer service practice. At least it hasn't cost me any money. Other than that the service has been great.
Updated 5/11/23. Just got a call explaining the delay. The device was shipped to my hearing aid servicer instead of me. They said they will send him a shipping label so he can send it to me and I won't have to wait until my follow-up appointment date. So we shall see how that goes.
Updated 5/15/23. Finally tracking information from Fedex.supposedly shipped 5/11/23. FedEx just shows shipping label created then, but they haven't received the package yet. FedEx shows label shows being shipped 2 day overnight. Obviously over 2 days and FedEx shows they haven't even received the package yet. This is starting to sound like a never ending saga.
Update 5/21/23. Finally received the free device. My hearing aid service person tried to get it to work right
Even he said he sees why they offered this item for free. It only works on Apple devices not Android. Of course I only have Android devices. At least it didn't cost me a dime and was more of a whistle and bell anyways. The service person got my aids working perfectly and I love them. Guess that's 75% win.

This is a small time, fly by night start up company, who is quick to take your order and then issues substandard service after that. Buyer beware, as we still haven't received our money back. Sham operation if you ask me.
4,000 and no customer care or service

Yes hearing provided timely technical assistance that I needed with my hearing aids the staff was very professional and very helpful I appreciate the attention that was given to solve the problem.