Yorkstone Supplies Ltd Avis 

346
•
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very helpful on our visit to their office. Worthwhile seeing the various options available and gave us samples to take away for comparison with our existing Yorkstone. Once a decision was made the tra... Voir plus

Noté 5 sur 5 étoiles

Great service from beginning to delivery of my bespoke sandstone hearth, x2 pieces. Great to be able to speak on the phone, get finishing advice, and receive email confirmations too. Cheers to Donna,... Voir plus

Noté 5 sur 5 étoiles

Excellent customer service. Very efficient and friendly. Answered all queries promptly and was able to speak to the same person who remembered previous conversations. Delivered on time and pallet pl... Voir plus

Noté 5 sur 5 étoiles

A great company to work with for our courtyard garden project! The customer service was fantastic and the Hebden stone has completely transformed our patio area! Speedy delivery and very little breaka... Voir plus

À propos de l'entreprise

  1. Fournisseur de matériaux de pavage
  2. aussi dans
  3. Magasin de pierres naturelles

Écrit par l'entreprise

Leading UK Supplier of Yorkstone Quarried and Made in UK 🇬🇧 Supplier to Public & Trade Nationwide Delivery


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

346 avis

5 étoiles
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1 étoile

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5,0

Tous les avis

(346)

2 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

The product was ok but customer service…

The product was ok but customer service appalling.

12 juillet 2021
Logo de Yorkstone Supplies Ltd

Réponse de Yorkstone Supplies Ltd

Thank you for your review,I have added below our correspondence.
We arranged delivery on the nominated day, set out by yourself. Olivia emailed you yes terday to confirm the delivery was for today and that someone should be present for the delivery.

We request that the delivery driver calls 30 mins before arrival, it is a request and not a demand. There are some circumstances were the driver may fail to read this information or has not been advised by the depot. As this is a third party delivery we are at their mercy to carry out all the instructions given.

Once you called to advise that the driver had delivered the pallets, without contacting you, I called the Palletways depot who collected and asked them to contact the driver. We are not privy to the delivering depot details.

We advised the haulier that a 13 year old boy had been asked to sign and they had not tried to contact the Contractor (yourself) we escalated this and were advised that they would look into the matter and speak with the driver.

On no occasion did Olivia or myself think it was acceptable for a 13 year old boy to be tasked with taking delivery. Which we have both relayed to your client and yourself. Olivia also asked your client for a contact number which could forward to the depot, your client declined.

There is an element of blame on the hauliers behalf for not calling and as I have said before, we have made an official complaint.

However there is also an element of blame in no one being at the property to accept delivery, yesterday you replied to Olivia’s email asking what is the AM delivery window. You were advised between 8.00-1.00pm, the delivery advice email, also states to ensure someone is there to take delivery.

We have had the stone ready for you since the 14th June, we sent the stone for the day confirmed by you. If an order is requested for an exact date, it is not unrealistic to expect a contractor/Landscaper to be on site to see the delivery in.

Palletways have your contact number and we have asked them to look into this matter, which they can contact you directly.

I am sorry that this has caused distress, the impact of the driver not making that call has upset numerous people for this one delivery.

Please be assured we have raised our concerns with Palletways and are hopeful for a positive resolution.

Noté 4 sur 5 étoiles

Great service and product.

Ordered a palette of Greetland stone and a palette of Greetland flags. The great thing about this company is the communication. I was informed throughout what was happening with my order. The stone arrived first (albeit a day late due to issues with the haulier). You really do get a lot of stone for your money and I was able to make a large raised bed (about 18 inches high and over a meter square). There was a delay in getting the stone flags but these need to be cut. I also ordered 30mm thick flags but got 50mm. Heavier to lift but they are a very nice colour. I got three on a palette (1 square meter) - enough for a step. The driver was happy to drop the palette where I wanted it. Overall, a great (albeit slightly expensive) product and brilliant service from the Yorkshire Stone company. Would definitely buy from them again.

7 juillet 2021
Noté 4 sur 5 étoiles

dry stone wall project

initially had difficulty with how much dry stone walling i would require, a quick e-mail and prompt responce did the trick. delivery swift and arrived via pallet. quality of stone good considering i ordered random walling. needed to order addition 2 tonne to complete my prodject again delivery arrived as specified. not the cheapest on price, but would recommend as service very good. easy to e-mail or talk via phone.

5 juillet 2021
Noté 5 sur 5 étoiles

Everything from the firm itself was…

Everything from the firm itself was excellent, clear and helpful advice and messaging. The stone was just what we wanted.The problems we had were with delivery. It probably is down to the lack of drivers at present but the first delivery which we expected in the morning came at tea time and the second delivery came a day later than expected, again later in the day which meant the landscaper has to reschedule our job.

5 juillet 2021
Noté 1 sur 5 étoiles

Sample was nothing like the ordered…

Sample was nothing like the ordered stone. I was then told the stone would not look anything like the sample for months due to a quarry issue.

Stone was sent to the wrong address and then I was told it was my responsibility to repack the stone for backward shipping.

15 juin 2021
Logo de Yorkstone Supplies Ltd

Réponse de Yorkstone Supplies Ltd

We thank you for your review, all reviews are important to us. We explained that York stone is a natural product and there are variations. A full refund was offered once we had the stone collected and returned to us. We also offered the choice of another product or the option which you accepted, which was to keep the stone and receive a partial refund for the inconvenience. This issue was resolved on 8th June. We hope that you are happy with your stone.

Noté 4 sur 5 étoiles

Error on order quickly rectified

I recently wrote a review of our purchase dissatisfied that the order was caked in mud and that some of the stone wasn’t Yorkstone as ordered. I’ve been contacted by Yorkstone Supplies who were quick to rectify the situation by offering replacement stone. Excellent customer service showing that they care for their customers and that they wanted to quickly amend on an error. Would use again.

9 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service excellent stone

Great service excellent stone - yorkstone have been great and really helpful all the way through - we ordered Waterfoot crazy paving which we love - it looks better than we even anticipated -
Thankyou Yorkstone Supplies

25 mai 2021
Noté 5 sur 5 étoiles

Extremely professional

Extremely professional, helpful and knowledgeable people to deal with, delivery time very good. We will definitely be using this company again

27 avril 2021
Noté 5 sur 5 étoiles

Excellent drystone walling supplies

Good clear web site and the stone arrived promptly. It was a good selection ideal for building dry stone wall and well matched the website pictures for colour and texture . I also found the stone easy to work with in terms of cutting with angle grinder or by hammer and chisel.

24 avril 2021
Noté 4 sur 5 étoiles

Stone ok

Stone ok. Disappointed the delivery driver had to offload by hand as no equipment to offload pallet in one go.

16 avril 2021
Noté 5 sur 5 étoiles

Great service

Great service, ordered on the Tuesday, delivered nice and early on Thursday, exactly what I was after and for a good price. Thanks you Yorkstone supplies!

Keith
Cambridge

26 février 2021

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