YourMedicals Avis 

Great updates over email, quick delivery and very trustful

Yourmedicalshas only got 1 star because I couldn't leave no stars.
I ordered my 5mg mounjaro on the 31st july it was approved on the 5th of August.it is now the 10th of September and I still haven't received my order.They have said for the past 5 weeks it's supplier issue every bloody week. I have had to email them every time to get an update. I will never buy from this company ever again. Absolutely disgusting to have to make me wait this long. If they had said in the beginning they had issues I would of gone elsewhere. I have had no jab for 5 weeks and it's not cheap.

Terrible service- my order is still in "prescriber review" despite being ordered on 02/09/2026- it is only for some Lanacane cream for insect bites etc!!! It is available over the counter but I thought I would take the "easy option"- tried calling so many times to cancel and it just rings, and rings, and ringsit just rings, and rings, and ringsit just rings, and rings, and rings- get the point yet ???

****Edit- as you can see below- they have just cancelled the order, no explanation, what a company!!

I placed an order on the 16th July 2026 to be told there is a delay due to the system being updated even though my order had been approved.
I thought I would place this order two weeks early to allow it to be processed and delivered on time.
We are now in September and I am currently waiting for a refund of £118:98, to be told there is a 7-10 working day promise of getting my money back.
Tomorrow( Friday ) 11th will be 10 days, i have once again rung YourMedicals to be fobbed off again assuring me that it will be paid NEXT WEEK not tomorrow.
YourMedicals sent an email saying once your account is closed the money will be refunded!! My account should've been closed at least 5 days ago.
Never again will I use or recommend this company to anyone.

Quick and easy to order. Delivered on time.

Reliable service and discreet packaging

Excellent service for something that I couldn't find anywhere else.

Very good selection of products...good ordering system but let down by taking nearly 10 days to receive

The worst customer service I’ve ever experienced.

Similar experience to all of the other 1* reviews. Placed my order in August. A week later and nothing. I called and was told it would be received within 24/48 hours. 3 days later still nothing. Called AGAIN and was told it was due to be dispatched “soon” and there was an error with the order status online. I requested to cancel the order. I was advised it would take 7-10 working days just for them to be able to “process” the cancellation and then some “more time” after that for the ‘Back Office’ team to process the cancellation and refund. They were unable to give me any timeframe for a refund. I have emailed and chased a further 3 times and get the same AI responses worded slightly differently each time. How this company are legally allowed to trade I’ll never know. They just take people’s money. I’m down £120. They’ll now reply to this review asking for my order details and sound really concerned and say how truly sorry they are - more AI fakeness. Have been left with no option but to contact my bank.

AVOID!!! THEY DO NOT KEEP ITEMS IN STOCK & WAIT TIMES ARE VERY LENGTHY. COMMUNICATION POOR

21 July — Placed an order with YourMedicals. I repeatedly contacted them because there was no progress with delivery.

21 August — After waiting a month, I cancelled the order and requested a full refund. My medication had run out and I couldn't wait any longer. I have since contacted them twice to chase the refund.

9 September — I am still waiting for my £136 refund, more than 7 weeks after placing the order.

I don't think it's unreasonable to expect a refund after cancelling an order. I have contacted them repeatedly, but the money still hasn't been returned.

I ended up using Voy instead, and received my order within 2 days.

At this point, I'd just like my £136 refunded.

UPDATE – 9 September: The company has responded to this review apologising for the delay and saying my refund is “in the processing queue.” However, I am still waiting for the refund. I cancelled the order on 21 August after already waiting weeks for delivery, and have now been waiting for the refund as well.

Still no refund. Please just return my money.

I had a great experience ordering from Your Medicals. The process was quick, and my order arrived promptly and discreetly packaged. Have used them a few times and will continue to do so. Great value for money and a very reliable online pharmacy.

Very gooood

Quick delivery.
Clear and easy to use website.
Good customer service.
Good communication.

I wish i could leave no stars!!!
Order 15mg on 01.07.2026 and to date I've not received the pen. I have called numerous time and fobbed off. I requested a refund over 2 weeks ago and surprise surprise, still not had it.
I've requested a managers call back - and again, no call back. Long hold times when you call. I now just want MY money back.
They shouldn't be allowed to trade!!!

18th July I placed my order, no update, same generic response. Awful

I placed an order in April. By June it still hadn't been fulfilled so I cancelled it. Its now September and I still haven't been refunded. Absolute joke of a company.

SC@MMERS – AVOID THIS COMPANY

UPDATE: no refund since 5th july 🤣 you have to laugh or you’ll cry

I honestly believe YourMedicals is scamming customers out of their hard-earned money.

I cancelled my order on 5 July because of their extremely slow service. My medication had not even been approved or released, and I never received any goods.

It is now THREE MONTHS LATER and I am STILL waiting for my refund. How is it acceptable to hold onto someone’s money for three months when they have never received the goods?

Every time I contact them, I am given the same useless response: “We’ll speak to the refund team and look into this for you.” I have heard this over and over again, yet nothing gets resolved.

I am absolutely sick of being given excuses while my money is being held. Three months is beyond unacceptable.

Based on my experience, this company has completely failed me, and I want other customers to know exactly what happened before they hand over their hard-earned money.

DO NOT USE THIS COMPANY.

Waited 3 weeks for a medication to be sent. CS kept saying I have urgently sent it to the pharmacy team after 3 weeks still nothing but excuses. Avoid if you need medication.

This company is an absolute disgrace.I placed an order on 21st July and swiftly changed my mind.The company still took the funds from my account.
Since then I have had ten emails, over a period of 7 weeks, reassuring me that my refund is being processed and has been escalated to higher management ...The emails are basically all very similar with a few words changed accordingly..To date,8.9.26,there has been no sign of any transaction Do not use this company. .