Zenithpropertymanagement Avis 

just moved into new cross and have been getting a few new bits delivered, i emailed Alex about the safe post box downstairs he replied near enough instantly and it’s was all sorted within the day :)) really a credit to your team !!!

I lived in the Islington Wharf building managed by Zenith for a year, and the team were great. In particular, James was extremely helpful with any queries that I had and was always quick to respond.

Alex was very prompt with his excellent support to a couple of queries I had, The issues were solved immediately with Alex's help. Thank you..

I am new to the Zenith experience, and the first issue i reported today got addressed immediately. I am very impressed, thank you Alex much appreciate it!

James is fantastic, always on top of things what need to be done or fixed. A very lovely guy, 5 star from me!

As a property owner in a building managed by Zenith, I’ve had an increasingly frustrating experience with how they handle service charge disputes and communication.

The first major issue was being billed for a month of service charges before I even moved into the property. Despite providing clear proof and being told the matter would be passed to their finance team, I’ve had no follow-up whatsoever—despite chasing this multiple times since last year.

More recently, I was told I owe additional service charges due to a supposed increase that took effect in January. I was never informed of this increase, and there was also a discrepancy between the amount I was told I owe and what the actual figures suggest. I simply asked for clarity—but again received no proper response.

What I did receive instead was a separate email charging me an admin fee for a missed payment (which I dispute) and even a threat of legal action. I’ve paid my service charge monthly without fail and only ever asked for transparent communication and a clear breakdown of what I’m being asked to pay.

The lack of accountability and poor communication from Zenith has been extremely disappointing. When property owners are being asked to pay increasing costs, the very least we deserve is timely, accurate information and a response to reasonable queries—not silence, admin fees, and legal threats.

A huge thank you to Martin for all his help when our daughter was moving into the Lowry Wharf Building. From guiding and advising us when the car park fob (supplied by rental agent) didn't work, to taking delivery of those vital first items, he welcomed us warmly and his smile and straightforward support was invaluable and much appreciated.

Leaving Lowry Wharf after nearly 4 years and have never had any issues. Both Martin’s and Jerry have been wonderful. No issues with parcels and always reliable. Thanks for everything!

Shout out to Alex Clarke who responded to a billing matter within minutes with exactly what I needed. That cheerful, can-do attitude was as good as it gets.

If I could give zero stars, I would. My mother has had the worst experience at 2400 Blue Harmony. It has been nothing short of a nightmare for her and me as I have been trying to help her navigate through this. From the moment she moved in, there were issues.

Severe Negligence: The leasing manager does not follow up on service requests, no matter how urgent. Calls go unanswered service requests are marked complete without the work being complete, leaving residents to deal with issues on their own. They will do an initial check but never return to complete the work.

Rat Infestation & Mold: The apartments are overrun with rats. My mom has already had to kill 5 on her own. There is mold growing in multiple areas, creating a hazardous environment. Management is fully aware of these issues but refuses to take action.

No Central Heat: Despite cold temperatures, the apartment has no central heating, making it impossible to stay warm in the winter months. The service man came out stating that the motor needed to be replaced and never came to replace it,
It Wasn't Move-in Ready: For over a week after moving in, my mom was forced to live without a working stove or refrigerator—basic necessities that should have been ready upon the move-in date. Additionally, she had broken windows that should have been fixed prior to moving in.

This property is an absolute disgrace, completely unlivable, and Zenith Deeds Property Management should be held accountable for their negligence. I strongly advise against renting here—your health and well-being are at risk! DO NOT RENT AN APARTMENT HERE!

We have lived at Lowry Whalf for over 9 years and would like to thank Martin, Martin and Jerry for being the best concierge team. Jerry always around in the morning to say hi and wish you a good day. Both martins are always at hand and keep your parcels safe! They have all gone the extra mile when we have moved in/ out or when we need there help with something in the flat. They are the core to keeping Lowry Whalf running!

Alex Clarke was very friendly, helpful and efficient. He sent me the info i needed quickly, thank you Alex

This company is not the same as zenith real estate FYI

I recently had some issues with payments to Zenith Management LTD and was assisted by Olivia. She was exceptionally polite and helpful, quickly addressing all my questions and concerns. Her professionalism made the experience smooth and enjoyable. Highly recommend their services!

It would have been a more negative report, since I got randomly locked out of my My.Zenith portal, just at a moment I really needed to check my account. However (albeit after a couple of somewhat irritated chasers!) Alex very brightly got back to me after the third, was very efficient, and solved the issue. My advice is never to hit the reply button on any Zenith email, but always input the email address yourself. (And ask for Alex Clarke??)

Pretty shocking - I live In royal mills + just had fobs changed - worst comms - people can’t get in out of flat. No access to car spaces. Poor comms. Can’t get extra fobs for kids quickly want to charge £3O+ … POOR

dont buy a property if zenith managment are involved. Simultanously hike service charges and strip back on any service provided. Leasehold flats are a scam.

Martin, Martin & Jerry are a great concierge team who keep the building in check. Both martins are always so helpful and great to chat to when collecting parcels or asking for any other help in the building. Thank you to you all.

Brilliant service from the Conceirge Team at Lowry Wharf. I have been a resident at the Irwell Building for a few years and the team are an asset, helping with deliveries, site maintenaine and meter readings day to day and on hand for any other issues. Big thanks to both Martins and the rest of the team!

The onsite guys here are so helpful it’s nice to have some great support after our previous management company! James in the office is so helpful and a really nice guy to deal with 😊