Chi Chi provided an excellent service from start to finish. She was friendly, professional, and took the time to explain everything clearly, which made the whole experience really easy and stress-fr... Voir plus
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Lisez les avis des autres
I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Voir plus
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Janis attended today to replace the belt on our tumble dryer - while there he also fixed a fault with the door we had previously been told was unfixable! He went above and beyond and it’s really appr... Voir plus
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We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Voir plus
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À propos de l'entreprise
À propos de Zest
Écrit par l'entreprise
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsCoordonnées de contact
3 Poole Road, BH2 5QJ, Bournemouth, Royaume-Uni
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very friendly efficient staff on phone
Very friendly efficient staff on phone. Repair was also fast and hassle free.
Thank you
11 mars 2026
Avis spontané
Réponse de Zest
Hi Renu,
This is amazing news that the service was smooth and met your expectations!
Many thanks
Justin
Excellent service
Excellent service, good response and great advice and support.
13 mars 2026
Avis spontané
Réponse de Zest
Hi Paul,
We are very grateful for this feedback!
Many thanks
Justin
Patrick came and replaced the racks in…
Patrick came and replaced the racks in my dishwasher....called me 30mins before he arrived and was very helpful
13 mars 2026
Avis spontané
Réponse de Zest
Hi Gaius,
We are delighted that your Dishwasher could be fixed!
Many thanks
Justin
Terry McGinty gave better service than…
Terry McGinty gave better service than we ever have had from Domestic and General who we regard as Prima Donna’s. ZEST are the BEST!
12 mars 2026
Avis spontané
Réponse de Zest
Hi Graham.
We are pleased you were happy with the service!
Many thanks
Justin
7yr + insurance with Zest
I've been insured with Zest for a number of years now, every single time ive call them for a repair, my experience has been always very accommodating with my times and dates for when im available ,always helpful on the phone and very polite. Im in the South East and yesterday an Engineer call Alex attended, what a nice polite, respectful and efficient experience ,giving me tips on how to look after my machine, personally I could of asked for a better service from Zest,I recommend this company most definitely and Alex is a credit amongst others in the Zest team in my opinion. Five star.
11 mars 2026
Avis spontané
Réponse de Zest
Hi Dionne,
We are very grateful to have your loyalty, but also that you are satisfied with the service when you need us!
Many thanks
Justin
Réponse de Zest
Hi Tich,
We're thrilled you were happy with the service we provided!
Many thanks
Justin
Always have a positive experience with…
Always have a positive experience with zest. I spoke to Silvia who was patient with my many requests and issues despite her throat betraying her. Positive and friendly customer service.
12 mars 2026
Avis spontané
Réponse de Zest
Hi Louise,
This is lovely to hear we could help with your requests!
Many thanks
Justin
Patrick gets the issue resolved
Patrick gets the issue resolved. Quick in and out.
12 mars 2026
Avis spontané
Réponse de Zest
Hi Chrissie,
We are happy that the issue was resolved!
Many thanks
Justin
Work carried out very professionally…
Work carried out very professionally job done very happy customer
11 mars 2026
Avis spontané
Réponse de Zest
Hi Christine,
We are delighted we could deliver a positive outcome for you!
Many thanks
Justin
Polite and on time
The engineer gave a rough time when he was coming he was polite and helpful came in-between the time stated and explained what needed to be done and did the job with no trouble seems to be working ok already had the parts ordered already as he looked at it when he came for the washer two days before
11 mars 2026
Avis spontané
Réponse de Zest
Hi Amanda,
Thanks for taking the time to leave us your review on your repair!
Many thanks
Justin
Had a policy with Zest for a few years…
Had a policy with Zest for a few years now and this is only the second time I’ve needed to call them and sadly each time it’s taken nearly 2 weeks to fix something quite simple. Won’t be renewing my policy.
10 mars 2026
Avis spontané
Réponse de Zest
Hi Stephen,
Thank you for your feedback.
I can see your most recent repair was arranged directly with the manufacturer, so I’m sorry to hear it took longer than expected.
We really appreciate you taking the time to share your experience. If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.
Many thanks,
Charley
Great service
10 mars 2026
Réponse de Zest
Hi,
Thanks for taking the time to leave us your review.
Many thanks
Justin
Good customer service from bee
Bee was very helpful and answered my questions really well!
10 mars 2026
Avis spontané
Réponse de Zest
Hi hamza,
We are happy to hear we could answer your questions.
Many thanks
Justin
Very easy to deal with
Very easy to deal with. Helpful customer services and greatvservice
6 mars 2026
Réponse de Zest
Hi Raja,
We are delighted to hear you have been happy with the service provided!
Many thanks
Justin
New parts fitted.
Engineer bought the parts with him and fitted them, dishwasher now working ok.
Excellent service.
9 mars 2026
Réponse de Zest
Hi Gary,
We are glad to hear your Dishwasher is now working!
Many thanks
Justin
Silvia was very helpful and…
Silvia was very helpful and professional made everything very simple and clear i felt comfortable to discuss my issue with my appliance. Great custoner service and communication Silvia thank you 🙏🏻
9 mars 2026
Avis spontané
Réponse de Zest
Hi Dee,
We are thrilled that you were happy with the customer service.
Many thanks
Justin
Very good service and very good person…
Very good service and very good person came on time. Very friendly
9 mars 2026
Avis spontané
Réponse de Zest
Hi,
We are pleased you were satisfied with the overall experience!
Many thanks
Justin
Réponse de Zest
Hi Mehrun,
We are delighted to hear this type of feedback.
Many thanks
Justin
Réponse de Zest
Hi Ahmed,
We are delighted we could deliver to you a great service.
Many thanks
Justin
Terrible Service
Terrible Service
I have been waiting for my tumble dryer to be fixed since December 23rd 2025. Zest is still taking £29.20 per month from my bank account and my tumble dryer is still broken.
2 mars 2026
Avis spontané
Réponse de Zest
Hi Linda,
I’m sorry to hear how frustrating this has been.
Our Escalations team reached out on 13th February offering a full refund, as we’re unable to continue with the repair. Please have a look for an email from helpdesk@zestplan.com so we can get this resolved for you.
Many thanks,
Charley
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