Chi Chi provided an excellent service from start to finish. She was friendly, professional, and took the time to explain everything clearly, which made the whole experience really easy and stress-fr... Voir plus
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Lisez les avis des autres
I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Voir plus
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Janis attended today to replace the belt on our tumble dryer - while there he also fixed a fault with the door we had previously been told was unfixable! He went above and beyond and it’s really appr... Voir plus
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We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Voir plus
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À propos de l'entreprise
À propos de Zest
Écrit par l'entreprise
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsCoordonnées de contact
3 Poole Road, BH2 5QJ, Bournemouth, Royaume-Uni
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Its vary good service repair took litle…
Its vary good service repair took litle bit delay
27 février 2026
Réponse de Zest
Hi Mustak,
We appreciate you taking the time to leave us your feedback.
Many thanks
Justin
Excellent service from Yanis
Excellent service from Yanis. He diagnosed and fixed the problem quickly, was very polite and clean!
27 février 2026
Avis spontané
Réponse de Zest
Hi Becky,
We are happy to hear this great news!
Many thanks
Justin
The engineer arrived as expected
The engineer arrived as expected, and completed work in one visit, very quick completion
25 février 2026
Avis spontané
Réponse de Zest
Hi Debra,
We are happy to hear the job could be completed on the first visit.
Many thanks
Justin
5 star service
Easy sign up process.
Fast call out response.
Issue resolved within seconds.
19 février 2026
Réponse de Zest
Hi Andrew,
We're thrilled we could resolve the issue so quickly.
Many thanks
Justin
Bee was lovely to speak to
Bee was lovely to speak to, she dealt with my claim nicely…
25 février 2026
Avis spontané
Réponse de Zest
Hi Mike,
We are thrilled we could help you today.
Many thanks
Justin
Réponse de Zest
Hi Tajul,
We are delighted you were happy with the service.
Many thanks
Justin
Really impressed with this company and…
Really impressed with this company and the staff. I was kept informed all the way about my claim. Janis the engineer was brilliant, advised what the problem was, how he was going to repair it and was friendly and professional. Thank you
25 février 2026
Avis spontané
Réponse de Zest
Hi Nikki,
We are happy that we could guide you through the process throughout!
Many thanks
Justin
Excellent Service
I changed from being with Domestic & General as they were getting more expensive as I insure multiple appliances. I came across ZEST and went through everything online and then spoke to them on the Phone I was reassured that they would cover my items at a much lower cost . Now that was October last year and I have just had to use my policy for my washing machine, I was very nervous but from the moment I made the call to them it was a week and the machine part was ordered and it was all fixed . I would definitely recommend ZEST to everyone that needs household appliances insuring . Thanks ZEST
25 février 2026
Avis spontané
Réponse de Zest
Hi Carolyn,
We're happy to learn that based on the service you received you would recommend us to others!
Many thanks
Justin
Amazing Experience
Although there were some external delays with parts and waiting for machines to come into stock the Zest team were amazing with their experience and customer service. A special mention to the team leader, Bee who went the extra mile for me during extenuating circumstances!
18 février 2026
Réponse de Zest
Hi,
We are really pleased to hear this wonderful feedback on your experience.
Many thanks
Justin
Prompt booking for Engineer
Prompt booking for Engineer. I was kept informed throughout.
Engineer was very professional and helpful.
24 février 2026
Avis spontané
Réponse de Zest
Hi,
We are delighted that not only you were kept up to date, but that the engineer was also helpful too!
Many thanks
Justin
Excellent service from start to end
Excellent service from start to end
Very good engineer
20 février 2026
Avis spontané
Réponse de Zest
Hi Ellie,
We are really happy to hear this type of feedback on your experience!
Many thanks
Justin
Excellent service & prompt repair.
21 février 2026
Avis spontané
Réponse de Zest
Hi Helen,
We are happy to hear your appliance was repaired!
Many thanks
Justin
Réponse de Zest
Hi Shai,
We are delighted we could assist you today and we're always here if you need us.
Many thanks
Justin
All good engineer bought the part…
All good engineer bought the part needed so up and running again
20 février 2026
Avis spontané
Réponse de Zest
Hi Adele,
We are happy to know the engineer could bring the part that fixed your appliance!
Many thanks
Justin
Janis the Zest engineer was very polite…
Janis the Zest engineer was very polite and friendly, he sauced the problem and repaired my machine and it was up and running.I was impressed by the service received.
23 février 2026
Avis spontané
Réponse de Zest
Hi Philip,
We are thrilled that your machine could be fixed!
Many thanks
Justin
Quick efficient service
I was expecting to be in a queue for ages to report an issue with my appliance but my call was answered quickly and Alex was really helpful and direct.
23 février 2026
Avis spontané
Réponse de Zest
Hi Chloe,
We are pleased to hear this positive feedback on your experience!
Many thanks
Justin
Réponse de Zest
Hi Yunus,
We appreciate your feedback and will take this on board.
Many thanks
Justin
Absolutely useless
Absolutely useless, they are. Been without my washer for 6 weeks. 2 appointments not attended by them. Call to complain about them to be told I can have a new washer. No delivery for over a week. Dude finally comes but to the wrong address. Won't come to the right address as he "has 20 other deliveries". Over a week later, engineer finally comes to fit the damn washer, only to now tell us that work needs doing on our kitchen sink and it can't be fitted. If they had actually attended either of the initial appointments, I could've had that repaired by now and would now have my washer fitted. I'm absolutely livid! Avoid if at all possible!
Update: I have had the sink fixed on 21st Feb. I have made a complaint and am awaiting a call back from the complaints team. Furious that no appointment has been made to finish the install. Also, the engineer did not release the clothes trapped inside the washer when he took it! We've been without the washer for several weeks and Zest is not helping me.
21 février 2026
Avis spontané
Réponse de Zest
Good afternoon Amy,
Thank you for sharing your review, I’m disappointed to hear you’ve felt this way.
I understand our Replacements Team have since been in touch and that the next steps are now agreed.
We appreciate the opportunity to put things right. If you have any further feedback or need anything else, please don’t hesitate to reach out.
Kind regards,
Charley
Brilliant service from start to finish…
Brilliant service from start to finish best company we have been with for Appliance insurance will never change loyal customer service quick response never had an issue over the years
13 février 2026
Réponse de Zest
Hi,
We are very honoured to have your loyalty to us, and we hope to repay this with our services.
Many thanks
Justin
Bee was very helpful
Bee was very helpful, finally helped to solve our problem after 7 weeks.
20 février 2026
Avis spontané
Réponse de Zest
Hi Tracey,
We are pleased we could finally resolve the issue!
Many thanks
Justin
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