Zoop Avis 

I ordered food on train at Vijaywada railway station from Aaryas Kitchen. But food was delivered all messed up.. I called resturant they said to call on Zoop customer care they will refund amount. I called them, gave complaint. now it have been 2 month and absolutely no result. wasted money and time

I am writing to share a highly frustrating experience with the IRCTC-authorized Zoop app to warn other passengers.While at Secunderabad station at 7:20 PM, I placed a Domino's pizza order to be delivered to my berth on Train 12735 at 8:15 PM. The food never arrived, and no refund was issued.The customer support is non-existent. The only option is a chatbot that repeatedly failed to understand my inputs, effectively preventing me from canceling the order even after the train left the station. To make matters worse, the Domino's app continuously showed the order status as "getting baked" long after the delivery time passed.As someone who strictly relies on authenticated food partners for hygiene reasons, I was forced to go without a proper dinner. I request IRCTC to look into their delivery partners' accountability, and I advise passengers to be cautious. I know that my single review is not going to affect their huge business, but as a responsible citizen, I have shared my experience.

My first-ever in-train order turned out to be a complete disappointment. I ordered butter chicken but was served a runny, watery chicken curry that was completely unpalatable and nowhere close to what was advertised.

This kind of poor quality is unacceptable, especially for a service that claims to partner with reliable food vendors. A bad first experience has completely eroded my trust, and I have no intention of ordering through them again. If this is the standard of the merchants they associate with, they need to seriously review their quality control.

Food was tampered with and it was missing one item and the other one was half eaten, the food was cold with no seal.

*Zoop IRCTC Order Booked Successfully 🛎️*

Hello! Thanks for Ordering with Zoop 😊

Your Order Total: *₹ 1020*
Paid Online: *₹ 1020*
Station: *Vijayawada Jn*
Date: *25-07-2026*
ETA: *06:19 PM*
Restaurant: *Dominos Pizza*
Zoop Order ID: *ZO27647483991091*

*Kindly do respond to the call / message you may receive for delivery confirmation. 🙏🏻*

Thanks

We are order chicken rice but received veg meals, that's also taste very bad and we raised compliance but didn't respond, I am strongly recommend you don't buy/order any thing In this zoop

Very bad experience for this app.i order food on train payment was deducted but not delivered to me. That time customer service was not picking the call. I raised the complaint no one responded.that is fraud app.only taking money don't give service.this is details *Zoop IRCTC Order Booked Successfully 🛎️*

Hello! Thanks for Ordering with Zoop 😊

Your Order Total: *₹ 447*
Paid Online: *₹ 447*
Station: *Panvel*
Date: *08-06-2026*
ETA: *01:12 PM*
Restaurant: *Dominos Pizza*
Zoop Order ID: *ZO3698858150106*

“Fraud jaisi service hai. Payment lete waqt sab fast tha, lekin refund dene ke time sab gayab ho gaye. Customer support useless hai, bas ghumate rehte hain. Itna mentally disturb aur frustrated kisi service ne nahi kiya. Kisi ko bhi yahan paise lagane se pehle 100 baar sochna chahiye. Bilkul trust ke layak nahi.”

Aplicación confusa, poco intuitiva y con una comunidad prácticamente inexistente. No aporta nada diferencial.

Food was not fresh, paneer was not good veg briyani tasted steal didn't received butter milk and papad which was mentioned in the menu and the delivery boy said the price of the missing items will be refunded but yet I haven't received any refund from your side

Order ID ZO74131651186189
Itna ganda khana, sada hua chawal smell krra tha vomit ho jarahi thi

Worst experience ever and ever...this never happened with me earlier...one of my family member was travelling alone and thus we ordered food for him online via irctc and choose this app to order... They did NOT deliver our food... They don't worry of anything,,,, there would be someone hungry in train with no pantry car.... No contact... Just a no. On which just a lady attended a time and computerized whatsApp no. . What to do now?? The sorry is never gonna work here... & what about the refund???... I want it back damn it by hook or by crook!!!!!!!!!!!!!

Such a bad experience with Zoop. My friend was hungry, and I ordered for him at Itarsi station through this app by putting in all the details of PNR, contact, mail, etc. I paid online; that's the only mistake I have made. They looted, no calls, no food, no respect that someone is hungry inside at 10 pm.

my order instructions were mentioned that food should be pure jain still the food was non jain and the customer care team is just ignoring the issue and cutting the call on my face

My order was not delivered at all, even after full online payment. Because of your poor service, I did not receive my food during the journey, which caused me serious inconvenience.

NOT EVEN SINGLE STAR RATING...
TOTAL WASTE...
big Zero for Zoop...
We ordered food delivery in one station. But the bill shows delivery in an other station.
No response from their side...
A BIG NO NO NO NO NO TO ZOOP... ITS A BIG SCAM..NO REFUND ALSO...DONT EVER USE THIS ZOOP AND GET CHEATED...

No accountability. Ordered food with full payment through them. Not got the same. No call from them ,

Very worst delivery and staff, I had ordered 3 food items but recieved only one that too wrong product very worst infrastructure, the train was starting still the delivery guy says it will come sir it will come even train was running the asholer says coming and I catch train by running bcoz I can't keep my family on hungry. In that late night how zoop executive can say sorry food was not delivered at that time where should customers go, please start your business with pan shop maintain it correctly and then go for street food center and slowly slowly go to good position but not by cheating or not properly maintaining the staff and the delivery staff looks like( I can't explain in words)

Last night I was traveling from Hyderabad to mumbai and I order solapur junction pav bhaji from JAYM caters but quality of food was very bad

I am traveling jammu to howrah in shramji exp
I have order one veg briyani on zoop but restaurent name Hotel Pram in Lucknow serve worst briyani not fill quantity and also serve unfreshed briyani this is a scam