Darren Tudor-Green

I placed an order on 19th February for two pairs of glasses. The website states a 14-day delivery time. That deadline passed with no delivery and no communication.

I contacted the company twice. On the second occasion I was given a specific assurance that my glasses would be posted that day and that I would receive a tracking number by the end of the day. Neither happened. This constitutes a misleading commercial practice under the Consumer Protection from Unfair Trading Regulations 2008.

Following formal written complaints, I was eventually told today — over three weeks after ordering — that one parcel would be dispatched via Royal Mail 24. I had requested guaranteed tracked next-day delivery for both items. Royal Mail 24 is not a guaranteed service, and only one parcel was referenced despite my ordering two pairs. This represents a breach of the Consumer Rights Act 2015, under which goods must be delivered within the agreed timeframe and in satisfactory condition.

I formally requested the company's registered company name, Companies House registration number, and registered office address on two separate occasions. Both requests were ignored. Under the Companies Act 2006 and the E-Commerce Regulations 2002, any business trading in the UK is legally required to display this information prominently. This company does not. That is not an oversight — it is a legal violation.

The company claims on its website to be UK based, however the complete absence of any verifiable company registration details raises serious questions about whether it is in fact a UK registered entity. Prospective customers should satisfy themselves on this point before ordering.

I would also strongly advise anyone considering purchasing from this company to pay by credit card only. Under Section 75 of the Consumer Credit Act 1974, your card provider is jointly liable with the retailer for any breach of contract or misrepresentation on purchases over £100. This protection could prove essential here, as it has in my own case.

I have retained a full record of all correspondence and the matter is prepared for referral to Trading Standards.

Order at your own risk — and only ever by credit card.

I joined InteliTravel as an independent travel agent, paying a monthly subscription, with genuine ambition to build a successful travel business. After nearly a year I have closed my agency. Here is my honest account of why.
Support was virtually non-existent. After a small number of initial onboarding sessions I was essentially left to figure everything out independently. No guidance, no mentorship, no meaningful help building a client base.
The agent website provided to me was not fit for purpose. The homepage featured a palm tree. That was the extent of it. You cannot build a credible travel business or attract discerning clients with a website that looks like it was created in 1997.
The commission structure is deeply disappointing. In nearly a year of genuine effort, creative marketing and real commitment I earned approximately £175 in commission. I should make clear that the majority of this came from hotel bookings I made for my own personal medical trips to London — not from client bookings. I later discovered I could have booked those same hotels cheaper on the open market. My upline was earning commission on the back of my commission without providing me with any support, guidance or value whatsoever.
The business model operates in a way that I can only describe as pyramid-like in structure. Your upline earns commission from your activity. They also earn commission for every new agent they recruit. I was signed up as a recruiter myself — which costs extra on top of the standard monthly subscription — despite never recruiting a single person. I was therefore paying an additional fee for a recruiter status that generated nothing.
On top of the monthly subscription you are also required to pay an additional fee to access their app. The app itself is extraordinarily dated, clunky and so heavily Americanised that it is largely irrelevant to the UK market.
At one point during my time as an agent I became seriously ill and was hospitalised in London. I informed my upline. His response was a brief acknowledgement and then nothing. He slowly withdrew all contact entirely. No check in, no support, no follow up. I was simply discarded into the pile of agents who had not achieved targets — despite the fact that I had been hospitalised and was dealing with a serious medical condition.
When he was actively engaged he would make encouraging comments on the sales posts I created for my personal social media. The moment my circumstances became difficult that contact via WhatsApp dried up completely. When I eventually reached out to raise concerns about the money I was losing and ask how I could change my team structure his entire response was two words: contact head office. As useful as a chocolate teapot.
When InteliTravel subsequently contacted me offering 75% of commission to stay — 75% of almost nothing is still almost nothing.
Fam trips are presented as a significant perk of joining. The reality is that you pay for them yourself at a discounted rate and upon return you are expected to sell the destination aggressively. Three nights in Jamaica was one offering. Three nights.
I qualified as a Disney specialist entirely in my own time, received zero support from the network and generated zero Disney enquiries despite significant marketing effort.
My remaining commission is currently inaccessible in a Hyperwallet I cannot get into. That money is effectively trapped.
If you are a driven, ambitious person considering joining InteliTravel as an agent — please read this carefully. Your time, your energy, your monthly subscription and your entrepreneurial spirit deserve a platform that will genuinely support and reward you. This was not that platform for me.
I would warmly welcome any travel agent who can offer a credible, supportive and properly structured alternative to get in touch. There has to be something better than this.

I attended my local M&S Opticians (Torquay) with my son for what I believed was a booked appointment. I arranged the booking by phone on a Friday and was clear that I did not want the following day (Saturday), but the Saturday after. Unfortunately, this was not listened to and the appointment was booked two weeks later instead of one.

When I attended on the date I believed had been agreed, I was told the appointment was not for that day. What concerned me was not only the administrative error, but the lack of flexibility to resolve it. There was no ability to accommodate me on the day and, availability overall was extremely limited.

I had specifically requested after-school appointments, but the times suggested were impractical and left very little margin to get from school on time.

In addition, the front-of-house experience felt unwelcoming. We arrived dressed in outdoor clothing as we were going on to the yard afterwards and were visibly scanned by a member of staff in a way that felt judged. While this may not have been intentional, perception matters in customer-facing services.

For a clinical-adjacent service, accurate administration, listening carefully to customers, flexibility, and professional, non-judgmental interaction are essential. As these standards were not met, I chose to cancel and go elsewhere.

Lewis attended my home as a mobile mechanic on behalf of RAC, and I want to be clear that this review is not a criticism of him personally. Lewis was excellent – friendly, professional, punctual, and very personable. He introduced himself properly, shook my hand, asked how I was, and took time to understand the vehicle and its history. His customer service was genuinely very good.

My disappointment is with the overall value of the service. I paid over £400 for a service carried out outside my home, which took around 45 minutes to an hour. The work completed consisted of an oil change, a standard filter change, and routine checks and top-ups of fluids, including water taken from my own supply.

While I understand there is a premium for the convenience of a mobile service, the cost did not feel proportionate to the work carried out. The service itself was fine, but the pricing left me feeling uncomfortable and disappointed.

In summary, Lewis did an excellent job, but the pricing structure for this type of service needs reviewing.