123 Pools Avis 260

They were fast and helpful

Fast delivery and working perfect after a bad experience with another product and supplier.

Had a query with the product and was given fast advice.

Customer service is absolutely brilliant. Couldn’t have done anymore, went above and beyond.

Exactly what I ordered, as advertised and delivered well within the stated time frame. Not to mention, the best price I could find.

Can’t recommend 123 pools more highly. The standout has been their customer service — genuinely next level. From the moment I made an enquiry, they were responsive, friendly, and incredibly helpful. The team gave me honest, practical advice (especially about sizing and setup), and the fact I could message them directly on WhatsApp was a game-changer. Every question I had — whether about installation, maintenance, or heat pump settings — was answered quickly and clearly. No call centres, no runaround — just proper support when you need it.

Great business to deal with. From helping me select what heat pump I needed. Explaining the pros and cons for each model through to helping me with the extra connections needed to make it all work. Delivery was fast and on time. Highly recommended + thanks.

Amazing customer service. Tracking provided when dispatched and really quickly despatched after ordering despite it being a weekend.

Great service all round.

I bought a heat pump and from 123pools and I’m into my 3rd season. Before I bought, I had telephone and chat exchange that really helped demystify the process. They advised on power and bypass kits etc. The first pump was a bit damaged inside the box. No problem, changed within days. I had an error this season and the team talked me through some self diagnosis very patiently, eventually booking a service for me which was needed for a broken flow switch. Engineer arrived within 3 days. All covered under normal warranty. Couldn’t ask for more.

Great customer service

Very quick and clear communication.
Fast delivery too 👍

Good service delivered on time, haven’t installed it yet but looks good

Grate customer service friendly and fast delivery even the delivery driver was friendly

Order completed in a timely fashion and to specification

Very helpful n efficient.

The ordering and delivery process was very user friendly and we were kept updated every step of the way, highly recommend 123!

Prompt delivery. Didn’t get along with downloading an app just to check my delivery though. But happy with everything else

The unit arrived well packaged and on time. The customer service and online help was absolutely marvellous the people I contacted were very helpful and understanding and helped me expedite the extra items I needed to complete my set up and despatched fast so as to get me up and running as soon as possible. I can not recommend them highly enough for product quality and ongoing support. Thank you so much.

I purchased a new Hot tub for my little boy, from ordering to receiving it. It was a little over 25hrs total!! I will definitely recommend this company and use myself again in the future.

Seamless transaction. Arrived within 3 days after ordering. Very sturdy and good quality hot tub. Easily fit 4 adults or 6 children comfortability.very happy with my purchase. Would highly recommend this company to anyone looking to purchase a hot tub.