20-20 Warranty Ltd Avis 

One excuse fits all. they will turn down any claim on the simple excuse they have put into the policy 'wear and tear' This can apply to anything. i dont think they will ever pay out. useless worth of paper and now i will have to take matters against the retailer under the consumer law as its only been a month since i purchased the car.

As a dealer I had a customer who was having starting issues on their drive, called Gary our Rep... within 2 hours they had picked the car up and dropped it back to us for diagnosis.

Can't fault 2020 Warranty!

Highly recommend!

Thank you Gary, Simon and team.

Having had dealings with 2020 for the last 4 years, we can honestly say we have never had a problem with any claims that have, unfortunately, had to be made.
The team are knowledgable and will help whenever they can. They are always willing to answer questions no matter how trivial the question may seem.
As a dealer who has been using them within my own business and a previous business I worked for I would have absolutely no hesitation in recommending them.

Great warranty company to work with really easy and straightforward would highly recommend

I was a dealer for 2020 Warranty and was looking forward to building business with the company. Unfortunately, on the one occasion I did need to claim, the service provided was woefully inadequate. Before proceeding with any repair, i followed their process to the T, and also checked with 2020 Warranty to confirm the item to be repaired was covered by the policy, to which i was assured it was. This was very important, because i had to make a decision whether my customer's vehicle was repaired or whether i replaced it. Despite assuring me before any repair was carried out that the repair was covered for the exact assumed reason it was diagnosed for, 2020 refused the claim, with no evidence to backup their reasons for 'wear and tear' and 'inherent fault'. Yet, when challenged, they couldn't evidence any public source of information a consumer or the dealer could reasonably have found this information, nor did they put any exclusions on the policy. It was absolutely clear to me they never had any intention of paying, and the loose excuses used were deliberate to get out of paying. 2020 Warranty left myself and my customer high and dry to the tune of thousands of pounds, after much delay wholly caused by themselves. This is not a level of service I can be providing to my customers and I have now ceased any relationship with the company.

Changed my opinion on warranties… I was wary before getting in touch with these guys. Really fast and good communication.

I am incredibly disappointed with the service provided by 2020 Warranty. Despite submitting thorough evidence and multiple independent mechanic reports, my legitimate claim for a turbocharger failure was denied on the basis of "wear and tear."

The company's response to my claim was frustratingly slow and dismissive. They cited wear and tear and carbon build-up, even though my vehicle has been meticulously maintained with regular oil changes and services. They ignored the fact that my car is only seven years old and in good condition for its age. Moreover, they previously approved a claim for a vacuum pump without raising concerns about wear and tear.

Even after explaining that the turbo issue was diagnosed as a mechanical fault exacerbated by a well-known defect in my car's engine, they refused to reconsider. Their reliance on technicalities in their terms and conditions to avoid paying out is appalling and shows a lack of integrity.

I would strongly advise against purchasing a warranty from this company. Their lack of accountability and refusal to honor valid claims renders their coverage effectively useless. Save your money and look elsewhere for a more reliable and customer-focused warranty provider.

Super service, can’t fault them

Mainly dealt with Millie but everyone on the team very helpful keep you updated all the time and will always go the extra mile to help you out if they can thanks 20 20

Not worth the paper it's written on. No help whatsoever, my mechanic rang the company who said the Lambourn sensor wasn't covered. I checked my warranty ant it was covered but me mechanic fitted it anyway and suggested I claim. They didn't want to know, no conversation nothing. I'm going to the small claims court.

Despite the faulty touchscreen not being approved prior to repair they recompensed me directly.
So very pleased with communication and service.

As a dealer they are such a breath of fresh air to deal with. Simon and the team are so professional and quick in dealing with any issues or claims.
It’s been the best business decision I have made to have them as my warranty supplier.

I've been using 2020 warranty for the last two years, I have found them the most professional warranty company I have dealt with. They are very helpful and approachable to any warranty issues.

Cannot recommend this warranty company enough. I don’t understand alot about cars, and this being my first car I thought getting warranty would be a good idea… 2020 was recommended to me and I’m so pleased! I’ve had 2 claims paid out, and renewed recently because of this. Both times I had fast responses, and the team were absolutely amazing. I was not confident on my first claim, but after speaking to Millie I very quickly knew I was in great hands, wouldn’t go anywhere else! Thank you so much 2020.

I have worked with 20 20 Warranty across two businesses now since March 2020 and had the pleasure of meeting our new account manager yesterday, I have always found 20/20 to be very fair and also quick to deal with claims, Having dealt with quite a few warranty companies in my time in the motor trade I have yet to find a reason to need to look for another warranty provider.
Lodgehill Garage Limited

I’ve been using 2020 since the purchase of my first car. They covered my claim in October and saved me so much hassle, Not knowing much about cars myself and it being my first car I was very stressed that I’d be off the road for a long time and be out of pocket, after contacting 2020 these concerns were put to rest. They were incredibly friendly and helpful, answered any and all questions I had with professionalism and helped me out so much. So glad my warranty company has my back and I don’t have to worry about any future issues. Honest and professional, could not recommend them any more!

Over 200 warranties placed with these guys as an extension to our business . Fantastic service for our mutual customers , many thanks , Maggie

I have been dealing with Simon , Toby and the extended team since starting my business in 2021. I have always found them to be friendly , honest and super efficient! They are flexible where at all possible and my customer feedback is that are really easy to deal with and always answer emails or calls promptly. Highly recommend! Chris @ Westlake Motor Company in Surrey

Hi we are Stratton Cars near Bath.
We have been partnered with 2020 Warranty for a little over 2 years and we only have praise for this company.
Our customers have repeatedly given us excellent feedback with the way the company office has dealt with any claims. 2020 Warranty is a family run and owned business giving excellent help and service to all our customers should they need to contact them. For piece of mind when purchasing your next used give 2020 a try . We could not put our name to this company if they were not understanding and helpful in every way. The staff on first contact are used to dealing with customers that are having a bad day. They deal with every issue you may have in a swift and professional way. Regards Allan Humphries Sales Manager.

Excellent and polite service. Easy to get through and speak to someone. Processing for a claim is straight forward and is, in general, fair, clear and straightforward. A somewhat refreshing change.