20-20 Warranty Ltd Avis 

AVOID at all cost........ absolutely dreadful to deal with, my gearbox was covered by the warranty but due to the time it took me to get a diagnosis and finally a written estimate and with Christmas thrown into the mix they knocked back the claim saying the time from initial call to finally making the claim was unreasonable, this time frame was out of my control and even though I explained this it made no difference to them at all. NOT WORTH THE PAPER THEY ARE WRITTEN ON.

I was sceptical of any warranty company but 2020warranty totally changed my opinion. They were honest, fair, and most importantly covered the costs of issues I had with a second hand car.
They were quick to process my claim.

Quality service, prompt response, trouble-free defect coverage. Thanks 20-20!

Knowing that i had to call the warranty left me with anxiety but I got a great service from the time I made the call to getting my car back on the road.

The team went over and beyond ( sorted out recovery, contacted a reputable garage when my chosen repairer didn't want to do the work, sorted out payment to the garage in 15mins ).

Thanks to Milly,Toby and Rohan and the rest of team for this positive experience.

Fantastic customer service, answers very quickly via telephone and email. The policy my wife had on her car was great, paid out straight away. Would definitely recommend these guys if you’re wanting to cover your vehicle from garage bills.

Very good overall customer service. All advisors were supportive and explained the process of claiming very clearly, answering all questions where I was not sure. All calls and emails are responded to very quickly making the process of claiming quick and easy.

Great customer service. Good communication.Paid out with no issue. I can only recommend them.

Paid out straight away on a claim made on my car! Great customer service from Millie

Fantastic customer service from start to finish. Paid out with no issues. Will definitely be renewing my policy with these guys.

Fantastic company no problems with claiming, always helps speaking to some one that explains to you step by step and that person was Milly.

Fantastic company no problems with claiming even when the repair cost more they had no problem in changing the cover amount to suit

Thankyou

Got in contact with 2020 warranty after having an intermittent problem with the heating in my car. They were quick and efficient in letting me know whether this was covered and authorised payment for repairs to be made in the same day.

First of all, every member of staff i spoke to on the phone at 20-20 was lovely - when i first raised my claim they gave me so much advice, i felt like someone really had my back after my car suddenly broke down and faced the prospect of a new engine.

The car overheated when a hose detached from the engine, dumping coolant out and causing the vehicle to break down - 2x AA visits ensued and advice given before it was finally towed to its ultimate resting place.

There is a blanket exclusion for "overheating" on the policy i had - and despite them looking at the claim and advice i'd got from two mechanics, 20-20 stuck to the "overheating" line, despite the REASON for the overheat being completely unpredictable and sudden.

I respect that all policies have to have their exclusions, but given the huge number of reasons that could cause a vehicle to overheat - broadly classing this as an exclusion without seeming to care about the proximate cause of this problem just feels very loop-holey to me.

Again, everyone i spoke to on the phone here has been lovely and really helpful, but the policy itself doesn't seem fit for use or fair value given the number of exclusions.

I'll also be taking this up with the dealership that recommended this product, i wouldn't get a warranty from here again,

I got in contact with 2020 warranty recently due to noticing the engine light appear on my dashboard. I have spoken to many people employed there over the past few weeks and every single person I have spoken to has been so helpful, they knew what they were doing and they were so friendly. I am not a mechanic and I do not know a lot about cars, 2020 warranty helped me to understand the process and issues following my vehicle. The company is fast and efficient and they answer the phone quickly. Another great thing about 2020 is that they can make primary contact with the garage to discuss what would be in the best interest for the customer. I haven’t a bad word to say and I am ultimately pleased with the experience.

Warranty companies get so much hate from people but these guys are fantastic. They are so kind, caring and professional. They genuinely want to help and are amazing at their job!

You never want to call a warranty company, but when your car goes wrong and you need help, that's what you do. Friendly staff, can't remember names, but talked me through getting my car booked in, sent the quote to them and it was fixed with no fuss. They paid for what was expected. No drama, that's all you want really.

DO NOT USE... All I have asked for is for the funds to be released so I can collect my car but due to the shambolic Customer Service, I am now having to wait 15 days for the car to be repaired and for 20-20 warranty to release the funds to the garage so if you do not want the use of your vehicle and would like to wait to collect your car, so that you can use your vehicle, which is under warranty, then please go ahead and use otherwise I would advise to avoid this company under any circumstances.

This is a terrible company to deal with.

1st claim - Argued with garage time allowed. Argued over price of part. Settled £105 of £250.

2nd - faulty EGR. 5yr old car. Refused to pay as said was due to carbon build up.

Threatening email from managing director when a complaint was made.

Avoid at all costs.

EDIT - 22/07/22.Please see below comments from the company. This is exactly what I have had to deal with throughout. I don't have a grudge against Bruce. I'm sure he's a lovely guy. I just wanted my warranty company to fix my car. The mission statement prides itself in "no loop holes." this is not my perception. I will keep this post updated on action and results. I have asked for a final response to an FCA complaint and I'm still waiting.

A Jeep main dealer diagnosed the rear differential motor had seized and needed to be replaced on a low mileage Jeep Grand Cherokee. They passed all the required information across to 20:20 Warranty and within a day or so, I received a call from a Claims handler.

20:20 Warranty confirmed the part and repair would be covered under the warranty, but also advised that they typically do not work with main dealers due to the expensive labour rate.

Unfortunately, it is a specialist repair and very few garages are able to do the work. After speaking to 12 different garages, only 2 were able to do the repair (one of which was the main dealer). The other garage had a 2 week lead in time and would need to keep the car for 2 weeks.

I advised 20:20 that I could not be without the car for 1 month and asked if we could use the main dealer and that I was happy to pay the difference in cost for the labour rate. I was told this should be fine and that they would calculate the cost I would be due to pay.

24 hours later I received a call from a different claims handler advising that they needed an independent vehicle assessor to inspect the car and make sure the main dealer had diagnosed the correct fault. I thought this was odd, asking a non-Jeep specialist to check the diagnostics of Jeep themselves, but went along with it.

The assessor came out the same day but neither of the two diagnostic tools he brought communicated with the car. Later in the week I received an email from 20:20 advising that they would no longer cover the repair as the assessor believed it was due to "electrical fatigue", ie. in their words "general wear and tear".

Given the assessor could not find any fault (due to not having the correct diagnostic equipment), I could not believe 20:20 were trying to wriggle out of a repair claim they had previously said would be covered!

I emailed 2020 warranty back disputing that it cannot considered "general wear and tear" and am yet to receive a response over 2 weeks later. Using the same logic, surely every electrical item in a car can be considered to suffer "electrical fatigue" over time?

My advice would be to use a reputable car warranty provider that is accredited by the The Motor Ombudsman.