Optima Legal Avis 

Can not fault the process. Quick simple and hassle free.

Kept up to date through the portal. didnt have to do anything apart from use the portal. Quick and easy.

Very good experience.

This is my second review, and unfortunately the situation has only got worse. It has now taken over three months to complete what should be a simple remortgage, and it has cost me more than £3,000 to date as a direct result of Optima's delays.

After my first review, Optima told me they had my documents and were "progressing my case." Since then I have received no update through the portal for three weeks. The only contact I've had from them at all was their reply to my previous negative review, not a single proactive message about the actual progress of my case.

I would genuinely have saved money by choosing a higher interest rate elsewhere rather than being required to use Optima, who were forced on me by Halifax as part of this process. I'll be raising this directly with Halifax, as I believe the service failures here are having a real financial impact on their customers.

Each time you call them it's always "happening this week". LIARS.

If anyone from Optima does want to help me - you have my details but I expect nothing.

Great service. No issues encountered. Would recommend.

Great all round service, super efficient and dealt with within timeframe.
Very happy customers.

Fast efficient service. Thank you !

I was originally quite nervous to work with an online based solicitor focused around using the portal, however they were genuinely a pleasure to work with. Much more communication and phone calls than any other solicitor I have worked with. They always kept me in the loop and very much kept on top of all activity and updates.

I have Really great experience with Optima Legal , Excellent service and very helpful .

Very efficient, easy to use portal

Did what was needed finished on time

Optima legal were great from start to finish. My remortgage with a new lender was seemless

Very hard to get hold of on the phone
waiting for money to come told it was there at 7:30 did not have it till 430
Completed very quickly

Excellent service

Kept me informed on the progress of my remortgage every step of the way.

If I could give less than one star I would

This company were not of our choosing, they were that of our mortgage company

A painfully slow organisation that appear to use part time conveyancers backed up with an admin team of young kids who are unable to give any answers or have the ability to pass you on to someone more senior who could

I would genuinely advise anyone to push for an alternative if they are forced on you

I'm reporting this disgusting firm to the SRA for the service you're "supposed" to be providing, instead you're lying about not getting emails, only replying to some days later, taking money before you've actually done anything. I've been waiting to complete for a week now, taken unnecessary time off work, etc. This firm should be struck off!

Was referred to Optima by Halifax for a remortgage, well, actually a porting of the existing mortgage (something Optima seemed to struggle to get their heads around). This involved the removal of one of the existing mortgagees and replacing with a new mortgagee so there was a transfer of equity involved too. Maybe the 4/5 star reviews are for simple first purchase/mortgage transactions but their handling of our case has been atrocious. We are now 3 months into the process, having provided Optima with every bit of information they wanted as soon as it was requested and still do not have a completion date. Apparently they are meant to have a 1 week turnaround time on messages sent through the portal, but this is total rubbish. Optima deliver truly appalling customer service. As others have noted, messages are ignored for weeks on end. Calling them is a waste of time as they either tell you that they are not able to put you through to anyone actually handling your case or else if they do put you through, you are likely to be on hold for 30 minutes minimum and then there's every chance that your call will mysteriously "drop". Even tried emailing their customer services team to get an update and complain - again no response.
Having your conveyancing paid for by the lender (in this case Halifax) sounds great, but as the saying goes "you get what you pay for... (or what Halifax pay for)"
If I could give them zero stars I would. Best advice? Pay a few £100 and get your conveyancing done by a solicitor that you know, someone you can actually speak with, email etc and will actually give you some service. Property transactions can be stressful at the best of times without having your conveyancer being as difficult to reach as the dark side of the moon.

I disliked the waiting time for a remortgage of my home. But I was on the whole satisfied with the remortgage application.