Optima Legal Avis 

First class service. We were kept up to date throughout the process

Absolutely shoddy and would never go through L&C and these guys again. Don’t respond to messages, my mortgage application started 4 months ago and I’m simply waiting for my completion date of 1st September to be confirmed and to pay a small shortfall which they have not sent me details of where to pay because they haven’t produced a completion statement. I’ve been in pushing for these for the past 2 weeks and have been getting fobbed off with promises made and not kept.

Absolutely amazing service. Stress free ! Highly recommend

Di was wonderful very helpful and friendly and it was straightforward once I got on the portal

Easy to communicate, fast and efficient service.

The service provided by Optima Legal fell far short of what I expected. Despite sending everything over in early June, they claimed not to have seen documents id uploaded until early July. They then missed the completion by date id requested which meant we had to not only pay for documents to be extended, but we also moved from our fixed rate with our old mortgage provider and had to pay almost double for our mortgage that month! To make it worse, we were on holiday when we were told we needed to pay a shortfall on the completion, which we panicked to pay and interuprted our holiday, only to be told 2 days later that there was an excess due back to us far greater than what we’d paid. I asked to log a complaint about this, and was told I’d be contacted on completion (which happened 7th August). I didn’t hear back so sent an email via the portal on the 14th and have still heard nothing. Attempting to call just gets you put into a queue with an estimated wait time of 0 minutes and never answered. I would highly recommend avoiding Optima Legal.

Optima kept me informed every step and were very helpful and nothing was too much trouble.
I would definitely recommend them.

USELESS interactions with people who clearly do not seem to know what they are talking about.
I am remortgaging a loan and they are the conveyancing solicitors chosen by the mortgage broker/ new lender - not me.
TIME is the essence, I need to have a completion date very soon. Last hurdle: we need the redemption figure from my existing lender.. In order to gain time, I obtained the statement myself and uploaded it on the portal.. NO, they do not want it because it is written in my name (well, I am the customer!) and "not in the right format"!, despite the fact that this statement is totally valid and the figure is correct.
On the portal they wrote that they requested it on the 19th August (by fax as indicated by my mortgage broker???).. I phoned my existing lender.. They never received any request last week from OPTIMA, only this morning. So their update was incorrect.
They are wasting very valuable time.. it is going to cost me a fortune in the interim before the completion. One OPTIMA employee last week told me that it would take only a few days after they have received the Redemption Statement, the other employee this morning, told me "about 4 weeks"..
THEY ARE USELESS AND TIME-WASTERS.
Avoid!

UPDATING AFTER RESPONSE FROM OPTIMA LEGAL
1. You wrote a long paragraph explaining why you cannot accept my own requested redemption statement. Fine. That does not solve the rest of my complaint.
2. Why did you wait that long to request your own then??
3. Why did one of your employees wrote in my file on the 19th August that they requested it when THEY DID NOT!! My current lender NEVER received the request.
4. Current lender received the request yesterday at 8.22am ONLY, not before. I am pushing for them to send it ASAP but they have a 5 working days turnaround.. Hopefully they will send it on Friday.

I am NOT INTERESTED in your excuses and explanations as to why your staff is so incompetent.

I am INTERESTED in you making sure that my completion date happens on the 1ST SEPTEMBER 2026.. Try to push your co-workers to redeem themselves and sort it out.
Thank you in advance!

All communications are done online via their system. There is no human contact whatsoever, and it is almost impossible to speak to a human when clarity is needed. It is a very impersonal, faceless process. They clearly do not want to have any contact with their clients. If I had a choice, I would not use them. The only good thing was the online dashboard to track the progress of our remortgage.

Job completed for remortgage, however there is very little pro-active chasing for documents etc, therefore weeks go by with nothing happening. Felt I was constantly chasing them. The portal is all good though and you can see everything. Just took so long for small jobs to be completed.

Very simple to use portal

Little bit to slow service

First class!

Totally informed every step of the way, easy to contact if I had a question and explained everything perfectly. Would highly recommend.

Fantastic experience , everything was made simple and the communications were really helpful. Cannot express how satisfied I am with the legal service I received.

It’s been a great pleasure working with Optimalegal Solicitors on our remortgage process as they were very clear with the app they used what actions to be completed.
The case was completed less than a month actually in 3 weeks.
Contacting them was just very easy and the way they corresponded was very polite!
We greatly appreciate your excellent service through out this journey of the completion of the remortgage and wish you all the success in the future endeavours!
We highly recommend your service to anyone who would seek assistance of solicitors!
Much appreciated!
Anton & Teena

Quick and efficient with great communication

Optima were super efficient. I really wasn't expecting it as the conveyancing services came as part of a package with the mortgage product and our experience with this Inthe past has been a bit poor but they were really on it. If something was updated on the app that I'd miss they'd follow up with a prompt via phone, which helped keep things moving and we're also available to clarify anything or to help resolve any issues. 5 stars