Optima Legal Avis 

From applying for the mortgage to the money arriving in our account, we were kept informed on what was happening every step of the way. We would definitely recommend using Optima.5/5.

Optima legal are a great company i have personally used myself. Many people expect a mortgage to go through very quickly and some do but there are some folks who forget to read the fine print in their mortgage documents at the very start and then are disappointed its taking longer. There are lots of checks that need to be done. Land registry, addiditional charges, other parties on the deeds, money laundering etc. Please keep this in mind. If the deeds are complicated and multiple parties are being contacted then optima will be contacting these parties. Contacting the other companies can cause delays as other companies, like a council for example have their own timescale they work too. Long story short if u read your documents you wont be disappointed if this happens, you will know whether optima legal are the ones for you.

Once AGAIN! I can't explain how useless this firm actually is... Trying to get my solicitors to communicate with you is like going back to the 1900s when they used horse carriages and they would get it done faster than these lot.. And the lies about not knowing me because of the previous reviews I've given our names and telephone number and that's enough. 3 months and your not even half way to getting this transfer of equity done.. 6 weeks it should take... This is my 4th bad review I can do this every week

Easy to navigate on the website with regular email updates keeping me informed of stages of progress.
Thank you for prompt service.

Really easy to track your progress on the portal and upload files/documents. Responses from a solicitor were sometimes slow and to call was a bit of a long winded process to be able to speak to anybody - that could be shorter. Overall very happy with the experience and they handled my remortgage efficiently

Very easy process, never even needed to call or raise a question.

How they even get 1 star is beyond comprehension if only there was a minus grading, incompetence, delays, passing problems over to myself, (farmer not solicitor!)to sort out. Absolute disgrace of a company and will never use again.
Stress caused by missed completion and mortgage offer being out of timeframe has cost a fortune, now had to employ a private professional solicitor to pick up the pieces this shambles of a company have left behind.
Steer well clear, if offered free legal with these or have cash back take the cash!

Hands down the worst legal services I have ever used. Avoid them like the plague. All looks great to start, portal, ability to upload etc etc. Then you realize you cannot contact them apart from an anonymous message service which goes unanswered for days and weeks on end. A phone number on the website where you go on hold for hours on end. Different solicitors (if they even are) messaging “on behalf of” an anonymous person that I’ve never heard from. Opposing solicitors couldn’t get hold of them either. I was forced to use them by HSBC; and resent them for doing so. A simple remortgage and TR1 transfer took 4 months and cost me hundreds of lot thousands of pounds in excess costs. Beyond poor.

Everything was clear and concise. The whole process was easy to complete.

Excellent Service ! Would 100% recommend this company.

The portal is exceptional. Enabled me to see where I was in the process and what to expect and when.
Great system and service would highly recommend.

Secure and friendly services with highly professional manner.

Really pleased with the service from start to finish. The portal was really easy to use, making it simple to upload documents and keep track of everything throughout the process. Communication was excellent, and any questions we had were answered quickly and clearly.
The whole mortgage process felt straightforward and stress-free. I’d definitely recommend them to anyone looking for a helpful, professional mortgage broker.

Terrible service they have received two redemption letters and have done nothing about it. Interest is constantly been charged daily and still no movement. AI system is terrible as well.

The remortgage went very smoothly thank you.

Very impressed from start to finish.

Pathetic would be a compliment.

The overwhelming negative reviews for this company are completely justified, the people working at these solicitors must be the most incompetent and brain dead group of people I have ever dealt with in my lifetime. The levels of stupidity are staggering.

They use a client portal which is cumbersome at best. Their telephone reception useless, on multiple occasions I was “being transferred to the relevant person in the legal department” only to get redirected back via the automated answering system.

They ask for documents to prove a payment has been made. The proof is provided. They ask again. I point to the statement provided, sighting the date of the transaction. They confirm they have the information they need. A couple of weeks go by and they ask for exactly the same proof again. I point to the statement provided. Again. And the fact that they have already acknowledged the proof. They confirm they have the information they need. A few more weeks go by and they ask for the same proof of payment a 3rd time. I now point to the document provided and the two previous occasions where they have confirmed they have the information they need.. and so it goes on all the while the clock is ticking.

Communication via email / text was great, providing details was easy (ok extra cost), via app but everything went really smoothly.

Fantastic hassle free and speedy service. Made my experience so easy.

First time using the online portal, wgich took some getting used to, but was actually really simple to use