4TH ARQ Avis 

Non existent customer service. Still no refund after a month..

My daughter gift me a 4th arq for my bday in June. Was worn a handful of times and the zip broke. I emailed on 01 Dec and they were very slow getting back to me received email yesterday and as my daughter purchased it in the March its outside their fault goods policy even tho it was only worn from the June so less the 6 months for a handful of times. Will never purchase again me or my family.

Arrived on time, but not as warm as expected.

I do think the fleeces are of reasonably quality for the price but recently i ordered items from this website and for some reason my previous address was on the package. I changed the delivery date with dpd to bide me some time and contacted dpd and 4th arq about the wrong address. Dpd got back to me to say they cant change my address, only the seller can change it. I got onto 4th arq and got no reply, in the mean the parcel was delivered to my old address which is in Kerry and i now live in limerick and have 9 month old twins. I have no contact for the address in kerry as its a rented house. I received a generic email from 4th arq saying they cant change addresses and link to return the items?! The items ive not received!! Definitely would not reccommend this site, also they dont include a return label with items received. It makes returning harder!

Placed an order on November 23rd for Christmas, only one of the two items was sent. I had to return the one I received because it was too big and I never heard anything back yet. They had no problem taking my money but won’t issue refund for stock they don’t have. I’ve been ordering from day 1 and I’m honestly disgusted by how they treat paying customers. I’ve tried Instagram, email and the phone number on the parcel but still no response to when a refund will be made. It’s 9 days to Christmas and I could use that money for other things!

Very disappointed in the service. I ordered multiple fleeces to give as Christmas presents on the 24th of Nov, delivery says 3-5 working days. Got a follow up email on the 27th of Nov to say allow for 7-10 business days. I sent two follow up emails inquiring where my order was and no response. It is now 16th of Dec and I have still yet to hear from 4th arc. I am very annoyed at their customer service as I fully understand it’s a busy time of the year but to not inform their customers where their parcels are or if they’ll even arrive is very frustrating. To add to the frustration their website mentions to order by 18th of Dec to guarantee you get your order before Christmas Day is a joke as I’m get to receive an order I placed weeks ago. I won’t be able to use the fleeces as my Kris kindle presents as they won’t arrive on time.

This is the worst customer service I have ever experienced. It has now been 4 weeks since DPD confirmed to me in writing and provided pictures that they successfully delivered my return to 4th ARQ warehouse in Dublin back on 14th Nov.
I have sent multiple e mails to 4th ARQ Customer Services asking when I will receive my refund. I have also sent them the DPD evidence and still they continue to ignore my request for a refund. This is not how I would expect a reputable Company to behave. To not issue a refund with a value of over £70, when they have received the returns back is unacceptable.

I have been a customer from the very start and have about 10-12 Lennox fleeces and have bought numerous for family members

I bought two on the 20th of November for family members , I emailed after a week just to see was there an update got no reply I emailed again a few days later and no reply also.
I recieved a reply yesterday after getting no reply for the previous two weeks to say unfortunately we can’t fulfil your order this was the 11th of December I got this Email , I am fuming

Placed an order for a Christmas present on November 20th, tracking update advised on November 30th stating it is being shipped. I was advised that during peak times to allow 7-10 business days, however it is now 16 days and no change to tracking update. DPD update has stated since November 30th, that it is still awaiting parcel. I have emailed 4th Arq 3 days ago, they advise they will respond within 2 days, but I have had no response and I have no phone number to call anyone at 4th Arq to follow up as DPD say they do not have package. I am aware of this busy time but they should be prepared for this and also have customer service available to help. This is terrible, I am meeting the recipient of the present in 2 days, and I have no idea if I will have a present to provide to her. I am extremely disappointed with the lack of service. If I could give ZERO stars I would.

Both myself and my wife have 4th arq tops. Always great quality and always delivered on time. Great stuff around

Ordered 10 days ago. No sign of my order. Got an email days ago saying the order is taking longer to process as their busy.
I emailed them however it says a response can take 7-10 days so thats not helpful.
I agree if they haven't the capacity to fulfill the orders at this time of year then dont sell the stock.

Don’t deserve even one star - 3 weeks and counting waiting for delivery. Customer Service the worst when you contact. I think I’ve been scammed.

I placed an order on the 20th of November and im still waiting to recieve on the 10th of December! I have emailed them three times to date with no reply, i cant find a telephone number to contact them by. The courier they use, DPD has been totaly unhelpful (when they answer the phone after days of trying to get through) simply say sorry about that! Customer service is appalling with both buinesses. Wont be buying with 4tharq again. Very fustrating.

Ordered one item 11 days ago and it has still not even been processed or posted.

Says in my confirmation email that even in busy times, delivery will take between 7 and 10 days. It has now been 11 and they have still not processed my order, never mind it being sent or delivered.

Really poor and will never order again. Wish I have checked out the reviews before ordering from these scammers as I see huge numbers of reviews saying they had the exact same issues!

Poor service no updates on delivery - understandable that a business like this is inundated due to sales but they should not run the sales and sell stock if they are unale to fulfill demand. No updates on delivery after order placed 2 weeks ago

Ordered 2 weeks ago, no movement on the item, no communication, no response to my enquiry. Not impressed.

Ordered on 25th November and still ordered is unfulfilled. I’ve emailed 4 days ago in relation to this and no response.. surely due to Christmas period you would hire more staff etc to facilitate customer service delays.
Pure scam. No contact phone number!
I do not recommend this website

Placed an order for one item 2 weeks ago and it has not yet been dispatched.. customer service are unresponsive and less than helpful. A shame because I love the brand

No customer service whatso ever. Check out their Facebook page all the comments are the same. They won't offer cancellation and when item is returned they won't refund the money. They don't respond to emails. Avoid this company as if you want to return you pay for shipping and they won't send any refund at all.

Terrible customer service. Ordered two fleeces off there Black Friday Sale on the 21st November, and still yet to receive any feedback or expected date of delivery. I'm emailed twice asking for an update, and received no feedback what so ever.

Would not recommend dealing with this business, until they get there customer service sorted.