4TH ARQ Avis 

If I could get a zero, I would I had to send my item back as it was too big. I had to pay for the returns from wales which was 20 pound to be told and I had to pay 22 pound for customs. I have been writing into this company as my parcel is now being lost. They do not reply and I’ve seen many complaints about their customer service services and people wanting their refunds. I would stay clear from this company unless you know your actual size and you’re more than unhappy to keep the item.

My fleeces were far too big and I had to pay £15 to return them.
I was then asked to produce a postal receipt even though I put the order number in along with the fleeces.
I advise anyone not to buy from 4th Arq online anyway unless you’re completely sure of your size.
The whole experience has put me right off the brand now.
After spending £70 on two fleeces and then another £15 to return them. Not for me.

It does not state anywhere on the website about it shipping from in Ireland, therefore, returns from the UK, cost £15.50 second class. It is currently still saying stuck in customs, after about 3 weeks after initial sending. I have had to email the company several times (nobody replies for a few days) confirmed refund, 3-5 working days. Currently on day 7 of no refund. Terrible customer service, keep being told refund is on the way and being dealt with "the correct team". Lots of excuses being made, due to "black friday". The company should still be able to deal with new orders, and existing. Will never purchase from this company again and still at quite a loss how to claim my refund.

First order, 4 working days later and not even an email update. Ordered something standard not off a promotion. Not a good look

Just to add , we are now at 13 days , nothing has arrived. Order still at confirmed. No communication from 4th arq

I love this brand, but never attempt to return anything. You can only send your item back via DPD, and it must be collected. I received my order, and it was obvious that someone had tampered with the label and added stitches. I contacted ARQ. They responded quickly, but things went downhill from there. I am no longer receiving helpful emails. I work Monday to Friday and they only collect on those days. No time slots. I still have my damaged item.

I ordered the wrong size and immediately ordered the correct one after. Due to my mistake this was £10 in postage. Went to return the incorrect size and it would cost £11.20! This is ridiculous amount to expect customers to pay to return. It's definitely put me off ordering again

Ordered on a Saturday and my items were delivered by Monday morning. Brilliant service—fast, reliable, and exceeded my expectations!

Costs a lot to return to Ireland from the UK. Cost me £15 to return a £35 fleece. This has put me off buying again. I would only buy what you know you will keep!

Ordered a fleece zip hoodie and returned it as the size was too big. I had to spend £15 returning it to NI. I had to email and chase for a refund and I am still yet to have it! Avoid!!!

I ordered a phoenix half zip and a Devan half zip. Beautiful colours, very comfortable, fit perfectly and the delivery was very fast. Ordered on Sunday and delivered on Tuesday.

I wouldn’t recommend this company at all. 2 weeks later and my order has still not been dispatched, on top of that the customer service team have been the worst I’ve dealt with and so unhelpful.
Judging by other recent reviews it seems other customers have also had a bad experience with this company. Would not recommend and please be warned before purchasing anything from this brand.

I have numerous half zips from 4tharq and love them, but I have had a problem with an item I recently purchased and i am finding it impossible to get a response from customer service. So my experience is that everything is great until you need customer service.

These fleeces are such bad quality … I ordered my first one when company only launched the fleeces. The quality was amazing However the quality is very poor on the other fleeces I purchased they wash terrible and look like they have been worn and washed many times won’t be wasting anymore money on 4th arq

Customer service very behind compering to other clothes brands. Unable to amend or cancel my order despite sending an email straight after purchasing the wrong items. The order needed to be delivered first before being able to return anything. Very bad!

I placed an order which was dispatched quickly. Then i get an email from DPD showing my order had been dumped in a corner or some hallway. I reached out to 4th ARQ as that was not my entrance/front door and the pin from the DPD site showed it had been delivered next door. I went to check and of course the parcel is not there. But while doing all this i have sent 3-4 emails to this company to try to get some help with this and haven't even received a response and it has been a week!!!

Cost £11.20 to return a poorly fitting item from the UK. Have ordered a size medium before but ordered a new style size M and it was comically large. about 20cm wider than my other size M. Was horrified that it was costing over £11 to return from the uk with the cheapest postage. Will not order again until they sort out UK returns.

I'm so frustrated with this company! I placed an order with this company over a week ago for a fleece that I have yet to received

I received a delivery notification from DPD, along with a message stating that the parcel was "delivered to back door – image sent." However, I’ve been unable to open the image provided to verify where the parcel was left. I reached out to 4th ATH team for help and received only a brief response confirming the delivery and that an image had been sent.

I immediately replied, explaining that I cannot open the image and even included a screenshot showing the error message (“image not found”). Since then, I have sent five follow-up emails and have been completely ignored.

At this point, it seems this company is happy to take payment but unwilling to ensure that customers actually receive their goods—or even respond to genuine concerns. I paid in good faith for an item that I have not received, and I will now be escalating this matter to my bank for resolution.

It’s disappointing, especially as I was really looking forward to receiving one of the fleeces everyone speaks so highly of. Unfortunately, that experience has been completely soured by the lack of customer care.

BE CAREFUL because I'm sure this will and has happened to others!!

I have been buying 4th Arq fleeces from they first came out, I have never had a problem great fleece. This new fleece they have brought out is awful they have barrel shape arms and are stitched badly. I ordered 2 of the exact same fleeces only different colours, one came bigger than the other, they are both medium. I emailed customer service on Sunday still no reply.

Husband ordered 4 fleeces as part of my birthday gift, checked prior to buying that there was no additional charges as the company is based in Ireland and we are in the UK. Nothing to state any charges on the website. Input a discount code that mysteriously disappeared before pressing pay button so although the order should have come to around £120 it actually ended up being £140 and wasn’t until the confirmation came through we realised the discount code had been removed. Fast forward a couple of days and my husband gets an email stating he needs to pay an additional £59 in customs fees and charges. Contacted the company who ask us to pay and they will refund. Not likely as we were already down £20 from loosing out on discount code and why are we having to pay customs charges when this isn’t stipulated on the website. We’re now not getting any response from the company and the goods get sent back today. Safe to say I’d like a refund.

4th arq Alix jumper has pockets but zip quality not great very fimble. Don't like the seam in the centre of the sleeves very annoying and rubbing. Stick with the Phoenix and Lennox.