6ginternet Avis 1 320

6g promised fast internet speed, high download speed. I am barely getting 1mb/ps on both of these. Used my mobile data hotspot by Three, and I was getting 5mb/ps which is 5x faster from a mobile broadband. Can barely do anything with these kind of speeds.

Really good and easy and quick to get in contact with when need to talk and friendly and quick response

Absolutely appalling service and equally terrible customer service. We’ve had an outage for days and are promised calls back which never happen. Really not sure why the ombudsman or regulator is not sorting this out as we’re all paying money for zero service.

Dreadful. Service intermittent and unreliable. Customer service don’t really care. Nothing ever changes after engineers come out.

Very good experience and customer service is very helpful

I’ve just completed the coverage form on the website. They ask for more information than they really need such as name, telephone number and email address but I thought I would check coverage anyway. When I clicked submit an ‘Error’ message popped up so a complete waste of time.

Brilliant easy to talk to and very understanding

We have been on 6g Internet for about 18months now. When it is good, it is very good. But we have frequently had a low signal strength adversely affecting use of TV and Zoom. Lately it has got worse. The support people on the phone are always very nice. We have had a rooter replaced, our frequency changed a couple of times and other interventions but it is still not right.

The worker Umer is very good he help me with my internet
I have been ringing all morning 3or4 time they was not helping at all

Great service . Kind lady

The wifi disappears to go on holiday every few days. When I told customer service about this they always say they’ll send a new router but it’s been a month and no sign of one. Very disappointed switching to a different company asap!

In the years I have been with 6g, I have found everyone I have dealt with to be helpful, friendly, and willing to go the extra mile. I've had 3 technical issues, all of which have been promptly solved in my time with 6g. It's a very good record to have.

We have talked to many people about our network issues but they don't give any information for what to do but Durrani helped the most.

Kamen came to do my installation this morning. Can’t fault his work at all, very well mannered and explained everything really well to me.

Durani was patient with me and solved my Internet issues

Please save yourself time and money. I've had a horrible experience, and counting down the day till my contract is over. Every 5 -7 days my Internet goes down for the passed 6 months. I've emailed, called, used online chat and sent an website enquiry. All they do is try and get rid of you off the phone, they will lie and say an engineer will have to come out to you. Transfer you till the line goes dead . Online chat isn't much better they just stop messaging you and ignore you. When you mention all this they say there's no notes on your account stating you have an issue. I've spent so much on extra data for my phone ,having to hotspot my family. The first 12 months was great I've never had such stable Internet , I even recommend it to my neighbors,how much of a fool I feel now.

This has to be the worst Internet ever always going off for days at a time .....you can never get through to customer service joining brisk today 6g take the p_ss

Good customer service.
Polite and efficient.
Reagan did a really good job & I’m really happy with my internet.

Worst wifi ive ever had, absolutely horrible support, ive had this for almost a year now and all they have done is swap out the router once and continuously told me that they will get back to us and sort it out, the wifi goes down every other day and when the wifi is up, i get less than 1mbps, i dont understand how my data (hotspotting 3 other devices) is quicker than the wifi itself

When 6G is working, it’s brilliant.
However.
I have lost internet where I live frequently and repeatedly.
Engineers have been out endlessly trying to resolve the issue and have failed.
6G cannot give any reassurance that they can resolve this issue so I’m getting rid of them and going with BT as reliability is paramount and I’d rather pay more for an internet service that isn’t perpetually failing.
One week recently, my internet went off on average 25 times a day for 6 days. I was told engineers were working (yet again) on the transmitter in my area. AFter this work was completed I lost internet repeatedly. I called 6G for the umpteenth time and told the person who took my call that unless someone in a senior managerial position called me within the next 2 days to discuss these issues then I would bin 6G and go with BT.
No-one called.
When the internet 2 days later failed yet again, I called technical and Dorani who took my call said that my experiences were unacceptable and he readily agreed that 6G were TOTALLY INCAPABLE of resolving the issue as to why the internet was persistently failing and could offer no guarantee that the issue woudl EVER be resolved and I could expect this problem to persist as 6g had already spent 6 months trying unsuccessfully to resolve it.

BT are arriving on the 5th of June to install my home broadband at which time I shall return 6G's router back to them.
6G is NOT FIT FOR PURPOSE!!.
Wi-FI internet at 100mbips - great idea - unfortunately 6G does not have the technology to support it.
BE WARNED!!!