Ive been with 6g fpr a couple of years and their customer service is really good. I always get through to someone when I need some tech support and this time they stayed on the line and got the issue... Voir plus
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Lisez les avis des autres
Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... Voir plus
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Worst Internet ever, we moved in our new house 12 days ago, the Internet is bad non stop every single day, we rang them multiple times, said they will fix it, never did, I want to end the contract but... Voir plus
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I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... Voir plus
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À propos de l'entreprise
Coordonnées de contact
Ribble House Ribble Business Park, Blackburn, BB1 5RB, Royaume-Uni
- 01282 214 000
- cs@6ginternet.net.uk
- 6ginternet.com
3,3
Moyen
1 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Excellent service received from Denzil at 6G
Excellent service received from Denzil at 6G this evening to resolve an issue with my internet connection after experiencing problems all week.
He was professional, friendly and efficient in resolving the problem and also ordering me a new router to avoid any further issues.
Very patient talking me through the technical side this evening, thank you !
27 mai 2024
Avis spontané
The crappies WiFi ever made ,customer…
The crappies WiFi ever made ,customer service such a joke ,used to wait on the queue for ages literally 3 hours and just before the get served, they closed the line ,horrible
19 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Pavel, I'm sorry top hear that you haven't been able to get through to our customer service to resolve your issue due to long wait times. I'd personally like to help resolve this issue so I've sent a request for your information so that I may personally contact you.
The times stated online say Monday to…
The times stated online say Monday to Friday until 8pm but you try to call them and they say there offices are closed, the biggest scammers was supposed to call me back at 17:30 that never happened, I'm averaging 30mbps when it's supposed to be 100mbps if you want a consistent connection this company is definitely not it avoid 6gi at all costs really not worth the million phone calls and keep getting fobbed off whilst they tell you your connection is fine, okay so I'm calling all these time for the fun of it 🤣 dogsh*t that's all there is to it 💩
23 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Dylan, I'm sorry to hear that you've been suffering from connection issues and I'd like to apologise on behalf of customer service. I've sent a request for your details so that i may personally look into your account to help resolve your connection issue.
Helpful and friendly
Had to phone technical support as no Wi-Fi the First Gentleman was very friendly and helpful trying all sorts of things to sort it out but was unable to fix it after a couple of attempts he decided to send out new equipment arrived a while later now working ok. Through out the repair time I found them very helpful and friendly easy to talk to and listen. Thank you.
Up date I was promised a reduction on my monthly bill for not having any Wi-Fi for 3 weeks because of the above after several txt message to them no response and no reduction
10 mai 2024
Avis spontané
I was guided and with quick response…
I was guided and with quick response with 6g i unstand that the service can be down for maintance, but when i rang up it was sorted amd fixed when i spoke to the lovely gentleman x
20 mai 2024
Avis spontané
The person (mr Durrani) I spoke to was…
The person (mr Durrani) I spoke to was friendly and polite and patience with me,well done 6 G, many thanks.
18 mai 2024
Avis spontané
Cheap and fast but absolutely abysmal…
Cheap and fast but absolutely abysmal reliability. Nothing but problems since I joined them and I will be leaving as soon as my contract is over.
18 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Edwards, I'm sorry to hear that you have been experiencing connection issues this could be down to a number of things. I've sent a request for your information so that we may resolve this as soon as possible.
Mr durrani was so helpful and polite…
Mr durrani was so helpful and polite unlike the other the other agent I spoke to on Wednesday who did nothing to help
Mr durrani had my internet up and running in no time he was great
17 mai 2024
Avis spontané
That fine the guy explained what…
That fine the guy explained what appended yesterday and my Internet working again. Also I explan why my home phone doesn't work and he said that the 6g will calling me Asp they can for restore my phone house working again
17 mai 2024
Avis spontané
Very patient man helped me with my…
Very patient man helped me with my problem.
17 mai 2024
Avis spontané
Disgrace!
Disgrace!
No Internet since this morning. Unable to ring as customer service number down. Live chat useless - waited 2 hours in the queue and then they closed the chat. Email service useless.
16 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Meraji. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.
Rubbish wifi never recommend to someone
Rubbish wifi never recommend to someone
16 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Yasin. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.
Awful service
Awful service, internet down and customer contact number also down.
16 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Amaanat. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.
Poor network service.no internet since…
Poor network service.no internet since 11am today all there customer service and technical support number not working call don’t get through.online chat service not working long waiting time I will not recommend this company waist off time and money.
16 mai 2024
Avis spontané
Réponse de 6ginternet
We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.
Can't get in touch with them half the…
Can't get in touch with them half the time to resolve issues....4hrs waiting only to be kicked out, can't contact by phone as most of the time don't get an answer...sick and tired of this company ..Will never use them again...
16 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Anthony. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.
Customer service non existent
Internet has been down for 3 hours so far. Chat function is not moving at all I have been in for 2 and a half hours!!! Both the customer service number and the sales numbers dont work they just ring and then cut. Shambles of a company. Can't wait to cancel and change over to BRSK.
16 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Yasin. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.
“World’s poorest internet I ever had
“World’s poorest internet I ever had. It’s been 8 months since I had it but I reported hundreds of complaints thats it’s not working properly, couple of days ago they sent a guy who put another rooter for £5 extra per month and renew contract to suffer another 24 months. We still have no internet today. I will never recommend anybody to get this headache.
16 mai 2024
Avis spontané
Réponse de 6ginternet
Hi S, I'm sorry to hear this, please accept my apologies. I'd like to help get this issue resolved as soon as possible so I have sent a request for your details so that I may get in touch with you.
Great service
Contacted the online chat service regarding a poor connection, this was solved quickly whilst i was on chat.
14 mai 2024
Avis spontané
Réponse de 6ginternet
Hi Elaine, thank you for the positive review. We are so happy to hear that we quickly resolved your connection problem.
Thank you for today resolved my…
Thank you for today resolved my internet problem it’s was really good and I’m happy with your all services.
Thanks .
10 mai 2024
Avis spontané
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