6ginternet Avis 1 320

I was left without internet for nearly a day. I spoke to someone at 3pm who said it would be fixed by 5pm and that they would call me back when it was fixed. No one called back and it wasn’t fixed by 6pm so I tried to ring but by then the helpline had shut. I spoke to Charles when the helpline opened at 9am the next day. He said he put me on hold and investigate but he just cut me off. I then rang again and spoke to Omer Zeb who was fantastic and had my internet back in 20 mins. He explained that the main mast had gone down and when it was fixed they should have reset my roof box but no one had until he’d done it. Omer Is an absolute star and deserves praising, thank you Omer.

Internet is shocking goes down on a daily basis pay for 100mb get 31

Mr durrani was very helpful my service where down since last night and was very upset because last night nobody was able to resolve the problem and I gave another call in morning and Mr durrani was able to resolve in just 10 min thanks

I've tried twice to try and get there services, the first time they hadn't installed a close enough antenna thats in line with my house to be able to have there service. However the second time, which was probably a year later (Feb 2024) i inquired about getting it again, given another antenna has been installed on a mast thats closer and in line of sight. However they come back saying am not able to have it. For the system they have set up line of sight from the reciever on the roof to there antenna on the mast is whats best, however a little off is fine. But i checked the line of sight before placing an order for tere service. From the roof where the first technician checked there is 100% line of sight, maybe a small tree in the way but only by a branch or two nothing that would make the service unable to work. Also the second time a techniciandidn't come to the house to check and apreantly they don't need to, so why did they the first time. My house is ona little lane just of a normal road which is 9 times out of 10 people cant find for whatever reason. But even after providing picture proof that line of sight is possible they just said its down to the technicians. Yet no technicians were seen, im in the house all the time, so yes i could of missed them but If i was able to identify line of sight then how is it possible they couldn't.

Internet outage every day you have to reset sometimes several time before it comes back on and if it goes off late at night good luck there's no one to ring no emergency number to ring just a robot on chat and they never get back to you it's shocking

A waste of money. Not worth the 26.99. Shockingly bad customer service. Lies, scripted excuses and being spoke to like I'm the inconvenience. Been promised a new router 3x and still not recieved it. Call waiting times are no less than 30 minutes so I wouldn't hold your breath. Better companies out there who are more reliable and professional. Using my mobile data to write this review. Update.Having problems again 1st of May. Spoke to the most arrogant person I've ever spoke to who is also going to send a router. Told me i was lying and my Internet has no problems. I can't pay on the 1st as I don't get paid till further in the week and the caller had to throw in my face that I was late in my payment even though that wasn't the reason I had no Internet, how unprofessional is that. There is an over 300 leaving charge so that's not an option and I have to wait till 2025 to end my contract. I have spoke to friend who also have 6g and they are experiencing the same problems

By far the worst service provider imaginable, I would rather walk on glass then spend another second with these scamming morons.

Endlessly disconnecting.
Hours waiting for them to answer and still no help.
Regularly just going off for days at a time.
Never getting anywhere close to what's paid for, yet you can't complain because you have to use their built in lying speedtest.

You can get through to tech support within just a few minutes.
No more waiting ages like with the main large providers!
Also they keep you on the phone whilst they fix the fault and keep you updated all the time.
Great service and local office.

i have been with 6g for just over 6 months and i’ve had good working wifi for 3 weeks of that period the rest of the times it has been off and not working the past month i’ve had around 8 engineers come over to fix my wi-fi and i still have problems. it got to the point where a engineer came at 11am and left at 12:30pm and the second he left it stopped working, i rang back at around 12:45pm and another engineer had to be sent out the same day and he didn’t leave for 3:00pm. the internet worked for 3 hours after he left and stopped working AGAIN. cancellation fees are above £300 when i’m already paying for something i’m not even getting and haven’t been compensated a penny. (if i could upload screenshots of the amount of emails and phone calls i’ve had with them in the past 2 weeks. i’ve sent around 15 emails in the past 2 weeks and not one has been responded too and i’m currently on hold with them as i’m writing this i’ve been on hold for almost 1 hour and 7 minutes.) wish i could post the screenshots!!
do not go for 6g worst provider ever!

First of all I feel it is important trust pilot need to have an option of rating below the 1 star option as this is not a true reflection. Tryst pilot should have a scoring system which starts with Zero or No stars.
I would like to begin with all singing dancing internet service, became apparent over a period of a few months to be unstable.
We placed internet boosters in the home which made a difference. Working from home put it to the test, initially worked fine, but the line could not accommodate more than 2 people working from home.
You either froze or you were ejected from the meeting. This lead to making numerous calls to the customer service team. On occasion I have waited 29 and 30 and the record breaking 49 minutes before someone answering. Sadly it does not end there, on carrying out speed tests on the line I would get under 1.2 MB, 3.4, 6, 32,45, 49 and even 74 MB and when you challenge them about it they claim to have done a test and always receive scores of over 100MB. Immediately they are on the defensive and claim it is impossible to get less than what they are seeing on their test equipment. Many occasions I stated I have been ejected from teams meetings and had to go to the nearest office to continue with my work, so much for home working.
At one instance the customer services expert asked me to carry out a speed test on the router and got 43Mb, he said maybe I should move closer the router to get the desired outcome, I asked what he had on his screen, he claimed 45MB. I said I could not get any closer to the router as I had carried out the test by placing it 10mm, YES 10MM away from the router. The expert proceeded to go through a series of disconnections of wiring and reconnecting sequence. A technical reboot. This gained to make any difference.
I had been advised by the technical department the 100MB line was not sufficient and I needed a 300MB line on checking it was not available.
A further suggestion of mesh system to be placed around the house at my expense later a revised offer of half price at £5 was suggested then later a zero cost option. I once again spoke to technical department who categorically stated the mesh system would not work or boost the signal as I was only receiving less than 50MB at the router.
I made numerous calls and spoke to internet experts and awaited a call from a customer service manager, I also requested the operations managers name address and email which was refused and as per wanting to speak with a manager, they called but I was unable to take the call immediately and when I returned the call, I was told manager would return a call within 2 days. This his did not happen as I called on many occasions, I could provide a full log of dates and minutes I have wasted trying to call someone who could resolve the problem. I was so frustrated annoyed in lack of interest ti resolve but to push for fixes for gat did not work. They had conflicting internal issues between experts, which they accepted they were wrong then denied.
I can only say I had to terminate my contract with this company and agreed to pay all cancellation fees and paid any direct debits due. I am still a waiting a call from the customer service team.
I wound like to make people aware this 6G internet is not what it is, they over promised and constantly under delivered. Extremely Poor customer service.
A contract agreement was made between two parties, supplier failed to supply service, therefore a breach of contractthe contract has not been fulfilled. I will let the general public make that judgement.
I also intend to speak with my local newspaper, maybe an article highlighting the issues may help resolve customer queries and highlight the incompetence of staff working for maybe a decent company. ???
The date of the xoerience does not reflect as it is not possible to place an open date.

This review is for RYAN the super installer. My 6g internet ((5g really) has been a sham and the customer service has been terrible to be polite. However RYAN arrived promptly after 1300 and got straight to work, he was polite courteous, respectful and professional throughout. I collapsed in pain while RYAN was at my home and he kindly offed his assistant selflessly. THANKS FOR SORTING THE WIFI AND A PLEASURE TO MEET YOU. have a great night all the best. Thank you

Signal is too sporadic. Goes off all the time. Wouldn't bother wasting your money on it.

Avoid at all cost no wonder they have changed they business name to opus

Worst broadband provider, I have ever experienced it take them 9 days to get an engineer out to look at why the internet isn’t working Can't wait for my contract to end.

AVOID AVOID AVOID

I had 6g Internet services installed. The installation was very prompt, and the initial experience was actually quite pleasant to begin with.

Unfortunately, the internet lets them down massively. I was doubtful that it would deliver the speeds they advertised due to how it works. Wireless transmission is asking for problems. For the first 2 weeks of my contract the internet didn't work at all, aside from the first day when it was set up.

6G sent out a new router to me and again, it worked fine for a couple of days. After that, it would constantly drop out, and even when it was working the speeds were 10% of what was promised in the contract.

I ended up cancelling my contract outside the cooling off period. Due to a series of complaint regarding my speed throughout my time with them, I wasn't charged a cancellation fee, which I am grateful for.

As mentioned previously, the customer service side of things never lacked, just the actual service they were providing was poor at best.

I would advise to not go for this service. I had generic FTTB internet prior to this which was slow, but a hell of a lot more reliable than 6G.

I hope they fix the issues with the service, once they do it will be well worth it. Until then, I would stay well away from them.

Having been with 6g for around 2 years I had a problem with my connection after having workers on my roof. Dario from 6g came out to my property he was polite efficient and explained everything easily for me to understand the process. The problem was resolved internet connection was fixed. Very happy with the customer service and if needed another engineer in the future I would request Dario again ⭐️⭐️⭐️⭐️⭐️

Worst broadband provider, no network most of the time and Cs being rude and useless.
Not sure what training you are providing for them in Altham but its pointless. Can't wait for my contract to end.
When they were fitting new connection they left hands marks all over my wall.... very professional
AVOID AVOID AVOID

I don't recommend the internet, it's absolute crap (the internet on my phone is faster) and the customer service office is a total failure, run away from this company as far as possible

Keep away from 6g terrible Internet speed they always have problems. My contract is finished in April with 6g then I'm off. Not long now thank god. KEEP AWAY PEOPLE.

Company deserves 0 stars. At the start of my contract I asked to cancel as the internet was shocking. I was still in my cooling off period and they send multiple text messages telling me they’re sending bailiffs to my door, the customer service is shocking the internet is shocking “can’t do nothing play nothing watch nothing” I have finally cancelled my internet after complaining for 3 months and they still want money off me (you ain’t getting anything) TAKE A CONTRACT OUT WITH THESE GUYS IF YOU WANT NOTHING BUT STRESS and 0 tech support. Only thing they could offer was sending me another internet router ( the size of a spaceship” to put in my house using even more electric and using another plug socket even tho I have a booster and I live in a small two bedroom house. AVOID AVOID AVOID!!!!!!! You only get 5mbps. Sometimes it’s 2.4mbps

P.s thanks for the reply I look forward to your call within the next 52140 working days. As you take forever to reply to emails and when I leave messages on your website they’re ignored :)

Mr Durrani Really went above through this entire process it’s been a really difficult and tough but he’s been absolutely incredible and deserves the recognition for his hard work to do anything he can to make the situation better very empathetic, Understanding and always went above and beyond his duty he deserves a higher position in the company maybe a trainer or call quality expert would be perfect and he would excel and improve the company a lot. I also want to say thank you to the engineer who came twice he’s excellent and deserves allot of credit for being so caring and understanding it was a pleased have him come to my home and work on my WiFi give that man a pay rise