6ginternet Avis 1 320

I've been with this company for only 10 months and had nothing but trouble, they never answer the phone and if they do answer problem doesn't get sorted.
I advise everyone to stay away.
Yes feel free to contact me. Its now over a week since I did this review, and despite giving permission for 6g to contact me about this, I've heard nothing, and to top it all they're about to take another months payment even though the Internet speed is way below what I'm paying for and what was promised. Here we go again, as I haven't had any contact with 6g I'm updating my review as the speed is still terrible. Running at 22mb/second as I'm typing this. I've tried reporting them to other complaint companies but 6g is not recognised.

Whilst I had the service they were very good however on getting a better deal with another provider I cancelled my service with them, received the email to confirm this cancellation and thought nothing of it, a couple of months later I received a text and email telling me that I owed money and my speeds would be reduced to 1mbps, I contacted them and explained this error, I heard nothing until again the text and email I contacted again and this repeated I chose at this point to ignore them nearly 12 months later I have received another text saying the same thing claiming I owe over £200 I contacted the complaints email listed on their website and received a "none deliverable" email today I spoke to "Amelia" on their live chat who offered no apology just that "the cancellation request hasn't been actioned yet" and this would be forwarded to the department to carry out, I had to prompt them to confirm this would also remove the incorrect debt I had to them I had to ASK for an apology off them for any inconvenience, I was once an advocate of this company but after this experience i am disgusted and i will never recommend them as a provider, i fear that someone could have paid this money incorrectly owe to them in another situation and tp not even say sorry for their mistake is shocking!

Started off good, now have constant outages lasting for days at a time, I got the Internet because I have a new born baby and need it for the baby monitor, pretty pointless when the WiFi is constantly down.

Sent emails to complain got nowhere, in the end phoned, they said they had no emails recorded from me even though I have replies
in my inbox, I told them I want to cancel without paying a early termination free as the service was sub standard to be told they don't have to by law unless my Internet has been off for 14 days, my call got passed onto the next fella who said it was a sector problem, I asked how long the problem had been going on for as my WiFi is always down, he said over a month which is more than the 14 days but he did not have the authority to cancel my contract so someone will ring me on Thursday.

Bunch of cowboys if you ask me, dishing out terrible Internet and trying to trap customers in long contracts with their law speil

Thursday will be my last day with this company as I'll be canceling my direct debit at the bank and fighting any repercussion through court, I'm just waiting on the phone call to see if they do the right thing to save me some headache

Firstly, to clear up any confusion around the company name. At the time of posting this, 6G (the cellular standard) is not yet commercially available. The company’s name, “6Ginternet” is deceptive and not reflective of the technology they’re using to provide their service. Unfortunately, the deception does not end here.

The service worked well for the first few weeks. The speeds were generally much better than the alternatives. However, the stability became increasingly worse over the following months, resulting in frequent outages, some lasting several days at a time.

Phone calls to customer service took upwards of 30 minutes to pass through queues, and each time resulted in very little help. We were frequently told the customer service representative was unable to assist directly or request an engineer call out. We were told they would raise our issue to a technical team, but we did not hear anything back from this in any instance. We were also informed we were not allowed to contact the technical team or management ourselves.

This lasted several months which impacted several people working from home. The outages were unacceptable, and the only course of action we could take was to sign up for another internet service with a different provider as backup. This meant an additional contract with additional costs.

After outstanding persistence, we finally managed to get an engineer called out. The engineer was informed they were completing an install, not a repair. However, they were very helpful and offered to inspect the router. They found a hardware issue with the original installation potentially causing these issues. This should have been dealt with appropriately at the first instance with customer service instead of dragging us along for months.

Fortunately, our area was installed with fiber optic recently. We decided to cancel our contract with 6Ginternet as the quality of service was not being upheld to standard from their side. Every time we attempted to cancel our contract through customer support, they hung up the phone line. We were finally able to cancel our contract by threatening to contact Ofcom.

In all fairness, the customer support team were as kind and helpful as possible throughout all our calls. However, it is clear that the company is structured in a way to shrug off customer complaints and prevent contract cancellation.

Durrani provided first class professional speedy assistance and was an absolute pleasure to speak with. in todays world where its almost impossible to get to speak with a real human being anymore, it was so refreshingly reassuring and so much more pleasantly efficient. Top class support and customer service

Internet constantly going off and can't contact anyone even using the voice chat.I have noticed some great reviews on the installation part but what's the point of great installation when the WiFi doesn't work

Denzil was a star, very patient with a techno fobe. He was able to split my broadband widths so that I could connect smart devices in my home. Denzil displayed fantastic customer service and solved my issue quickly and talked me through the process and waited for me to be able to connect. Fantastic service.

Our internet was installed ahead of schedule in appalling bad weather sleet and snow on 8th Feb. 2024 in Blackpool.
The 4 engineers namely Adam, Dan J, Scotty & Michael not only did a thoroughly professional job but made it an informative and entertaining experience.
Prior to leaving the lads ensured that all our equipment was working correctly and even helped us to connect our phones & IPads to the new internet.
End result the internet is now running at a blistering pace and we couldn't be happier.
Many thanks lads we highly recommend 6G Internet.

Mr Durrani was patient , kind and went above and beyond to help me :)

Excellent service. Engineer Steve was really pleasant and helpful and had my Internet set in no time and also cleaned up after himself.
I would definitely recommend 6G to family and friends

very helpful, and pleasent job done quickly and without effecting my day

Great Service! Thanks for your Cooperation Mr Durrani. Sorry if i spell your name wrong But really very appropriate for your support. I Was very struggling with this service. Now its Works again only from your support. Thanks once again.

Absolute terrible horrible company,avoid at all.costa,I made 3 payments on my account to the balance by accident against Dec 2023 Bill.I was £44 in credit,called them 29th Dec and asked for a refund for the overpayment,They said 3 working days,Nothing returned,called Jan they said 15 working days for refund,Nothing.Looked at my bill for Dec,The account credit was there but they charged the full credit amount as line rental,when it doesn't cost that much should be £3.50 a month line rental not £44,Sent a email to 6gi Complaints,Nothing back,called them today to Try sort this out,The guy who works there said he will put through to a manager in 48hours,I said the manager was ment to call me last time,He said it was not done properly.He Kept askin me what the complaint is about,He asked me 3 Times and I told him every time regarding complaint.I.asked to speak to somebody else,Told me to call back.The whole thing has been a nightmare,Customer service is shocking to say the least.They don't know what there Talking about with very little empathy.Dreadfull company,Go else we're for your broadband

Hi excellent service from them today he went up and beyond to get my television connected to my new router .. thanks again Mr durran now I've got loads better speed with this new router happy days 😁

Absolutely brilliant, took us an hr to sort stuff out, but we got there. Patient and helpful. Thank you Mr Durrani.

By far the worst company i have ever dealt with, got them installed oct 5th 2023 , it worked well for about 3 days then kept cutting off or running really slow between 1 and 5 mbps whilst paying for 100 mbps i have phoned them almost every day complaining about it to only get the same response i will upgrade it to internal faults team and i will get a call tomorrow which rarely happens, the only team which works well is the billing team is the direct debits is very reliable taken on the due date.

Fast helpful didn’t argue with me and resolved my queries promptly there was no wait time either I spoke with customer agent called Durrani who provided impeccable service on behalf of 6gs internet

Very helpful. Made sure i understood step by step to resolve my problem and ensured i was happy and didnt require any further help. Very professional and helpful

A guy called Durrani rang me and the issue that I had he resolved quickly and efficiently. I have no further complaints about 6g but the only comment I have is the long wait to get hold of anyone. Next time I will use the Chat which Durrani sent me the link to